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Service Manager Jobs in Pickering, ON (NOW HIRING)

New Flyer

Service Centre Manager

Brampton, ON · On-site

Service Centre Manager Brampton, Ontario Build Something From the Ground Up NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and ...

New

New Flyer

Service Centre Manager

Brampton, ON · On-site

Service Centre Manager Brampton, Ontario Build Something From the Ground Up NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and ...

New

Brandt

Service Writer - Peterbilt

Whitby, ON · On-site

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. Duties & Responsibilities

Xylem

Regional Services Manager - Canada

Aurora, ON

The Regional Services Manager is responsible for ensuring each project is completed on-time, on ... Oversee installation, service, and warranty execution of utility distribution, Smart Grid, and AMI ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Pickering, ON

Service Manager information

See Pickering, ON salary details

$23.6K

$56.8K

$91.1K

How much do service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service manager in Pickering, ON is $56,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,478.00 and $67,965.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Pickering, ON?

The most popular types of Service jobs in Pickering, ON are:

What job categories do people searching Service Manager jobs in Pickering, ON look for?

The top searched job categories for Service Manager jobs in Pickering, ON are:

What cities near Pickering, ON are hiring for Service Manager jobs?

Cities near Pickering, ON with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Pickering, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $56,768 per year, or $27.3 per hour.

Service Manager, Production Support

Project Sapiens

Toronto, ON • Remote

Full-time

Re-posted 7 days ago

Job description

Title: Service Manager, Production Support

Location: Remote

 

Job Description:

As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role involves managing incident resolution, coordinating minor enhancements, ensuring SLA compliance, and driving continuous service improvements to meet client expectations.

What you'll do:

  • Lead and coordinating Production Support activities for enterprise SaaS and IT environments.
  • Provide technical support coordination and working closely with Development, QA, DevOps, Cloud Operations, Infrastructure, DBA, and Customer Success teams.
  • Manage customer-facing escalations and driving them to resolution while ensuring timely communication and stakeholder alignment.
  • Act as the central point of coordination across multiple teams to ensure efficient incident resolution and service delivery.
  • Track critical production issues, risks, dependencies, and mitigation plans.
  • Lead incident management, major incident calls, and Root Cause Analysis (RCA) activities, ensuring follow-up actions are completed.
  • Drive backlog prioritization together with customers and internal stakeholders to ensure focus on business-critical items.
  • Monitore SLAs, KPIs, service quality, and operational performance, and initiating improvement plans where required.
  • Support release planning, hotfix coordination, production deployments, and change management processes.
  • Build strong relationships with customers and serving as a trusted technical and operational partner.
  • Identify opportunities for automation, process improvements, and operational efficiency.
  • Prepare and presenting regular operational reports, executive status updates, and customer-facing communications.
  • Ensure effective cross-functional collaboration and clear communication between all involved teams.

Requirements:

  • Experience in Production Support, Application Support, or Service Delivery within an IT/SaaS organization.
  • Strong technical understanding of enterprise applications and production environments.
  • Excellent stakeholder management and communication skills.
  • Proven experience managing customer escalations and coordinating cross-functional teams.
  • Strong analytical and problem-solving abilities, with the capability to work under pressure in a fast-paced environment.
  • Experience working in Agile environments and with tools such as Jira, ServiceNow, and monitoring platforms is an advantage.

Preferred Qualifications:

  • Industry Knowledge: Experience in the insurance or financial services sector.
  • Tool Proficiency: Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.

Key Competencies:

  • Analytical Thinking: Ability to analyze complex problems and develop effective solutions.
  • Leadership: Strong leadership skills to guide cross-functional teams and drive project success.
  • Customer Focus: Commitment to delivering high-quality support services and enhancing customer satisfaction.
  • Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.

 

 

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 #LI-Remote

 

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