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Service Manager Jobs in Pickering, ON (NOW HIRING)

Somerville Auto Group

Service Manager

Toronto, ON · On-site

Service Manager - Heavy & Light Trucks - Scarborough Join Somerville Auto Group: A Family-Owned Leader in Transportation For over 60 years, Somerville has stood for integrity and quality, driven by a ...

Premier Equipment

Service Manager

Stouffville, ON

As Service Manager, you'll lead a high-performing team of technicians and service advisors responsible for keeping our customers productive in the field. You'll own service operations end-to-end ...

United Rentals

Service Manager

Etobicoke, ON · On-site

CA$79K - CA$113K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...

United Rentals

Service Manager

Etobicoke, ON · On-site

CA$79K - CA$113K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...

Premier Equipment

Service Manager

Stouffville, ON · On-site

CA$95K - CA$115K/yr

As Service Manager, you'll lead a high-performing team of technicians and service advisors responsible for keeping our customers productive in the field. You'll own service operations end-to-end ...

STACK IT Recruitment

MSP Service Manager

Toronto, ON · Hybrid

Join a dynamic and growing managed services provider (MSP) known for delivering top-tier IT solutions and exceptional client support. Who You Are: * A leader with expertise in service delivery ...

Galderma

Customer Service Manager

Toronto, ON

Position Summary The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless 'Customer Journey' for both internal and external Galderma customers ...

New

Galderma

Customer Service Manager

Toronto, ON

Position Summary The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless 'Customer Journey' for both internal and external Galderma customers ...

New

Univar Solutions

Customer Service Manager

Toronto, ON · Hybrid

CA$100K/yr

The Customer Service Manager will play a key role in building strong client relationships, supporting the sales team, and driving continuous improvement in service levels. What we offer:

Walmart

Customer Service Manager

Oshawa, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

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All JobsService JobsService Manager JobsService Manager Jobs in Pickering, ON

Service Manager information

See Pickering, ON salary details

$23.6K

$56.8K

$91.1K

How much do service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service manager in Pickering, ON is $56,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,478.00 and $67,965.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Pickering, ON?

The most popular types of Service jobs in Pickering, ON are:

What job categories do people searching Service Manager jobs in Pickering, ON look for?

The top searched job categories for Service Manager jobs in Pickering, ON are:

What cities near Pickering, ON are hiring for Service Manager jobs?

Cities near Pickering, ON with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Pickering, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $56,768 per year, or $27.3 per hour.

Service Manager

Somerville Auto Group

Toronto, ON • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Service Manager - Heavy & Light Trucks - Scarborough


Join Somerville Auto Group: A Family-Owned Leader in Transportation


For over 60 years, Somerville has stood for integrity and quality, driven by a commitment to customer service excellence. We are rooted in family values, fostering an entrepreneurial culture where ideas are welcomed, growth is supported, and high performance is championed. We promote a positive culture, personal development, diversity, and inclusion.


About the role -

As the Service Manager, you will be a professional multi-tasker, managing competing priorities and tight deadlines with ease. You will develop long-lasting customer relationships and foster a positive, engaging culture for your skilled Service Team, ensuring our customers get back on the road and stay there. This role offers personal and professional growth with upward mobility within the organization.


Key Responsibilities:

  • Leadership:Lead, manage, and support the team to achieve departmental goals; train, coach, and mentor employees on industry best practices; and manage recruitment, onboarding, and performance.
  • Operations:Monitor work scheduling to maximize Technician efficiency and maintain effective communication across departments.
  • Customer Focus:Serve as the front-line customer face, maintaining positive relationships to ensure customer loyalty and generate referrals.


What You Bring:

  • 10+ years of related experience, including 5 years in a leadership role in an OEM Truck Dealership.
  • 310T or Red Seal Equivalent or related experience.
  • Strong automotive/truck mechanical knowledge.
  • Outstanding communication skills, excellent customer service, and time management.
  • G license with a clean driver's record.
  • CDK Knowledge (an asset)


Compensation & Benefits:

  • Competitive salary, bonus plan, company car and professional development.
  • Excellent Health, Dental, and Vision Benefits, including an Employee Assistance Program.
  • Work-Life Balance: Regular working hours (Monday to Friday, 9:00am - 5:00pm) with occasional overtime. Vacation + 5 PTO days per year.
  • Perks: Cummins and Hino Certified Training, provided uniforms, and an annual safety boot allowance.
  • Culture: Great work environment with an active social club and events.


Equity, Accessibility & Hiring Process

At Somerville Auto Group, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone's contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Somerville Auto Group is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.


We may use Artificial Intelligence (AI) tools to assist in drafting job descriptions based on company standards and role requirements. These tools are not used to assess, screen, or make hiring decisions about candidates. We also use an Applicant Tracking System (ATS) to screen applications against the minimum qualifications for this role. Applications that meet these requirements are then reviewed

manually by our recruitment team.


We encourage applications from all qualified individuals. While we thank all applicants for their interest, only those selected for further consideration will be contacted.

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