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Service Manager Jobs in Naperville, IL (NOW HIRING)

We are looking for an experienced friendly Service Manager to help our current managers lead the team. Ford and CJDR experience preferred but not required. Must be good at working with advisors on ...

Service Manager

Sycamore, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Gilberts, IL · On-site

$115K - $133K/yr

Methods Machine Tools is seeking a dynamic and multi-talented Service Manager to lead and support our team of field service technicians. This role offers an exciting opportunity for individuals with ...

Service Manager

Joliet, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Alsip, IL · On-site

$100K - $120K/yr

As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and ...

Service Manager

Bedford Park, IL · On-site

$74K - $99K/yr

Requisition Number: 225874 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

We are looking for an experienced friendly Service Manager to help our current managers lead the team. Ford and CJDR experience preferred but not required. Must be good at working with advisors on ...

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

New

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Gilberts, IL · On-site

$115K - $135K/yr

Methods Machine Tools is seeking a dynamic and multi-talented Service Manager to lead and support our team of field service technicians. This role offers an exciting opportunity for individuals with ...

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Service Manager

Algonquin, IL · On-site

$50 - $70/hr

Summary**## As Service Manager, you'll be the operations lead for your store's Service Center--and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of ...

We are looking for an experienced friendly Service Manager to help our current managers lead the team. Ford and CJDR experience preferred but not required. Must be good at working with advisors on ...

Service Manager

Gilberts, IL · On-site

$115K - $133K/yr

Methods Machine Tools is seeking a dynamic and multi-talented Service Manager to lead and support our team of field service technicians. This role offers an exciting opportunity for individuals with ...

We are looking for an experienced friendly Service Manager to help our current managers lead the team. Ford and CJDR experience preferred but not required. Must be good at working with advisors on ...

Showing results 21-40

Service Manager information

See Naperville, IL salary details

$33K

$69.9K

$118.3K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Naperville, IL is $69,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $80,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What are the most commonly searched types of Service jobs in Naperville, IL?

The most popular types of Service jobs in Naperville, IL are:

What are popular job titles related to Service Manager jobs in Naperville, IL?

For Service Manager jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Naperville, IL look for?

The top searched job categories for Service Manager jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Service Manager jobs?

Cities near Naperville, IL with the most Service Manager job openings:

Infographic showing various Service Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $69,866 per year, or $33.6 per hour.

Service Manager

Wickstrom Ford

Barrington, IL • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago


Job description

We are looking for an experienced friendly Service Manager to help our current managers lead the team. Ford and CJDR experience preferred but not required.  Must be good at working with advisors on training and following process.

BENEFITS

  • Health, Medical and Dental

  • 401K Plan

  • Vacation

  • Growth opportunities

  • Employee vehicle purchase plans

  • Family owned and operated

  • Long term job security

RESPONSIBILITIES

  • Ensure customers receive prompt, courteous, and effective service

  • Serve as a liaison between technicians and customers

  • Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer

  • Manage and hire technicians and service advisors

  • Interview and make new hires

  • Distribute work between technicians

  • Prioritize required services

  • Ensure customers have a positive dealership experience

  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled

  • Spend quality time building relationships with the customers

REQUIREMENTS

  • Technical automotive knowledge

  • Demonstrated ability to manage others

  • Organized and friendly personality

  • Dealership experience preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.