Service Manager Jobs in Milan, IL (NOW HIRING)

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At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Food Service Manager

Department: Market Grille

FLSA: Salary

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

The Food Service Manager leads the full food service operation across the store, overseeing quality, staffing, menus, and profitability across the Market Grille, Mia Italian, Hy-Chi, and related departments. In this role, you'll partner with chefs and department managers to deliver innovative, high-quality food at a competitive price while building a team culture centered on hospitality and excellence.

If you are an experienced food service leader with a passion for great food, strong business instincts, and the ability to inspire a team, we'd love to have you on our team.

What You'll Do

No two days are exactly the same, but here's what you can expect:

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one

• Oversee food quality and presentation across all food service departments including Market Grille, Mia Italian, Hy-Chi, and Kitchen departments

• Work with chefs and personnel to plan menus that are flavorful, popular, and competitively priced, and select or create successful menu items based on cost analysis

• Oversee inventory across all food service departments and work with chefs for efficient provisioning and purchasing of supplies

• Estimate food and beverage costs, supervise portion control, and minimize waste through quantity management

• Perform frequent checks to ensure consistent, high-quality food preparation and service

• Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability

• Review daily production lists, assign tasks to department employees, and scan the kitchen area for cleanliness, repairs, and safety needs

• Ensure food display cases are rotated and replenished and that adequate staff are on hand to meet customer needs

• Direct hiring, training, and scheduling of food service personnel

• Analyze weekly and monthly sales trends, compare to actuals, prepare ad projections, and write ads

• Work with management to plan marketing, advertising, and special restaurant functions

• Monitor staff and customers to ensure health, safety, and liquor regulation compliance

• Investigate and resolve complaints concerning food quality and service

• Arrange for maintenance and repair of equipment and other services

• Follow all food safety guidelines and ensure department employees remain in compliance

• Assume supervisory duties of food service employees in the absence of a Department Manager or Assistant Department Manager

• Adhere to all Hy-Vee policies and individual store guidelines

• Report to work when scheduled and on time

Your Skills

To be successful, you'll need to be able to:

• Demonstrate excellent hospitality skills and a genuine passion for delivering outstanding customer and guest experiences

• Lead and develop a team, maintaining high standards and a positive, energetic work environment

• Solve practical problems and interpret instructions across a variety of situations with limited standardization

• Use math skills including fractions, decimals, and percentages for cost analysis, pricing, and scheduling

• File, post, and organize materials; conduct interviews; and guide and direct team members with confidence

• Communicate clearly and professionally with customers, team members, vendors, and store leadership

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Direct Reports: Market Grille Department Manager; Mia Italian Department Manager; Hy-Chi Department Manager; Service Managers; Chefs; Market Grille Service Staff; Night Food Service Employees

Education and Experience

• High school diploma or equivalent experience required; sanitation and food safety coursework encouraged

• One year of similar or related experience required

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas

• Where applicable to the role: ability to safely use sharp knives and blades for food preparation

• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment

• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards

• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-paced role in a store kitchen and restaurant environment where you will be leading a team throughout your shift. You will frequently work in cool conditions with exposure to dampness, equipment noise and vibrations, possible equipment movement hazards from slicers and choppers, and daily exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

For information on company benefits visit Benefits | Hy-Vee.

Employment is contingent upon the successful completion of a pre employment drug screen.