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Service Manager Jobs in Maple Grove, MN (NOW HIRING)

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

Huntington

Area Service Manager

Minnetonka, MN · On-site +1

The Area Service Manager is responsible for the management of onboardingof Commercial and Treasury Management customers for a large, multi-region area. Duties and Responsibilities: * As a Senior ...

US Bank

Client Service Manager

Saint Paul, MN · On-site

Additionally, the Client Service Manager works closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or ...

Fleet Farm

Auto Service Manager

Brooklyn Park, MN · On-site

The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: * Teach, train, coach, and mentor your team ...

Burlington

Operations/Service Manager

West Saint Paul, MN · On-site

$23.20 - $30.95/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

U.S. Bank

Client Service Manager

Saint Paul, MN · On-site

Additionally, the Client Service Manager works closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or ...

Hy-Vee, Inc.

Customer Service Manager

Maplewood, MN · On-site

$18 - $22.50/hr

Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates ...

Rentokil

Technical Service Manager

Saint Paul, MN · On-site +1

$117K - $117K/yr

Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and ...

Hy-Vee, Inc.

Food Service Manager

Maple Grove, MN · On-site

Food Service Manager Department: Market Grille FLSA : Exempt General Function : Provides prompt, efficient and friendly customer service. Assists food service department managers to present the ...

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All JobsService JobsService Manager JobsService Manager Jobs in Maple Grove, MN

Service Manager information

See Maple Grove, MN salary details

$33.8K

$71.6K

$121.3K

How much do service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service manager in Maple Grove, MN is $71,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $82,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Maple Grove, MN? The most popular types of Service jobs in Maple Grove, MN are:
What are popular job titles related to Service Manager jobs in Maple Grove, MN? For Service Manager jobs in Maple Grove, MN, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Maple Grove, MN look for? The top searched job categories for Service Manager jobs in Maple Grove, MN are:
What cities near Maple Grove, MN are hiring for Service Manager jobs? Cities near Maple Grove, MN with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Maple Grove, MN as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $71,646 per year, or $34.4 per hour.

Customer Service Manager

Exos

Minneapolis, MN • On-site

$20 - $26/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Job Summary:
The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example, supervise staff and create best practices that support a rewarding member experience. The Customer Service Manager must be able to work effectively and cooperatively with a diverse group that includes department managers, fitness members, community center staff and the public. This person must also motivate his/her team to enthusiastically promote programs, services and community center events. CSM is responsible for responding to member feedback, acting as the club's first line of communication with members, creating a friendly and welcoming environment. This person must be able to work collaboratively with our member services and sales staff in order to support retention efforts.
Responsibilities:
As a Customer Service Manager you will:
  • Manage customer service at our main point of entry for the entire JCC
  • Recruit, train, and develop the Customer Service Desk Team
  • Ensure smooth operations of all desk functions
  • Create continuity and consistency amongst the desks by setting efficient staff schedules, delivering timely information to the team and establishing accountability for service standards
  • Work collaboratively with fitness and community center department managers to promote and cross-sell programs. Take lead role with coordinating information flow.
  • Collaborate with the Assistant General Manager to help create culture of service
  • Take lead role in delivering ongoing customer service trainings for staff
  • Be the first wave of membership save opportunities by utilizing appropriate save tactics
  • Assist members with membership change inquiries, online registration, and program inquiries
  • Ensure clear communication to service staff for all programming and operational updates and changes
  • Provide scheduling support for ancillary services, including enrichment programming, afterschool care, sports and recreation, aquatics, personal training and pilates.
  • Assist members with purchases of center programs
  • Keep service desk clean and orderly and well-stocked with flyers, retail items, etc.
  • Update desk reference materials such as safety guidelines, emergency log, lost and found ledger, etc.
  • Fill in for shifts other than assigned when required

Qualifications:
  • Bachelor's degree
  • Minimum of 3 years progressively responsible experience in a customer service setting
  • Excellent interpersonal and communication skills
  • Strong supervisory skills with the ability to lead and coach staff
  • Ability to handle difficult situations and urgent matters
  • Proficient in Microsoft Outlook, Word, Excel
  • Sales experience to train and coach staff
  • Computer database experience essential
  • Highly developed written and verbal communication skills
  • CPR/FA certifications or ability to obtain certifications upon hire

Per pay transparency requirements, the compensation for this position ranges from $20 - $26/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).
WHO WE ARE
For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.
Simply put, we "get you ready" for the moments that matter - whether that's striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.
We've never been the type to accept the status quo. We're all about studying, learning, innovating, and making waves. And we feel that it's our responsibility to help others because we know there's a better way. That better way is Exos Readiness.
We are an equal opportunity employer
EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.
Learn more here:
  • EEO is the Law
  • EEO is the Law Supplement

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