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Service Manager Jobs in Lexington, SC (NOW HIRING)

KJ's Market

Guest Service Manager

Gilbert, SC · On-site

Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. * Process guest orders, including performing functions of ...

KJ's Market

Guest Service Manager

Columbia, SC · On-site

Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. * Process guest orders, including performing functions of ...

Morgan Properties

Multi Site Service Manager

Columbia, SC · On-site

$300/day

Now hiring Multi-Site Service Managers! We are seeking a Multi-site Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring ...

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All JobsService JobsService Manager JobsService Manager Jobs in Lexington, SC

Service Manager information

See Lexington, SC salary details

$28.2K

$59.9K

$101.4K

How much do service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service manager in Lexington, SC is $59,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $68,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Lexington, SC? The most popular types of Service jobs in Lexington, SC are:
What are popular job titles related to Service Manager jobs in Lexington, SC? For Service Manager jobs in Lexington, SC, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Lexington, SC look for? The top searched job categories for Service Manager jobs in Lexington, SC are:
What cities near Lexington, SC are hiring for Service Manager jobs? Cities near Lexington, SC with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Lexington, SC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,892 per year, or $28.8 per hour.

Guest Service Manager

KJ's Market

Gilbert, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

KJ's Market rating

4.8

Company rating: 4.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview

Come grow with grocery at Kj's Market! We're not like other grocery stores - We Create Smiles!  Plus, we're family-owned and based in the Carolinas since 1922!  Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment - We need YOU!

Benefits for Now and Your Future:

  • Weekly Pay
  • Paid Time Off
  • Medical, Dental, Vision
  • Short & Long-Term Disability
  • Employee Assistance Program

RETIREMENT

  • 100% Company Funded Pension
  • 401K
Responsibilities
  • Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
  • Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
  • Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
  • Deliver on-the-job training (OJT) programs and materials.
  • Drive measurement based continuous improvement of OJT.
  • Select, train and develop Guest Service Leaders.
  • Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
  • Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
  • Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
  • Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
  • Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
  • Process guest orders, including performing functions of cashiers or guest service clerks.
  • Perform guest service desk functions as needed.
  • Ensure that an accurate daily cash count is completed.
  • Ensure bank deposits are completed daily according to policy.
  • Monitor and analyze audits according to company guidelines.
  • Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
  • Ensure the security of the office and store funds.
  • Maintain supplies needed for Front End according to budget.
    • Qualifications

    1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

    Employment Type: FULL_TIME

    What KJ's Market employees say

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