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Service Manager Jobs in Columbia, SC (NOW HIRING)

The Mason Automotive Group

Service Manager

Lugoff, SC · On-site

$135K - $160K/yr

The Service Manager at The Mason Automotive Group oversees all aspects of daily fixed operations to ensure smooth and efficient service department performance. This role is responsible for managing ...

ProForce Pest Control

Service Manager

Columbia, SC · On-site

The Service Manager will be responsible for leading by example, supporting Service Professionals, and assisting with managerial duties as needed. During peak season, the Service Manager will flex ...

The Mason Automotive Group

Service Manager

Lugoff, SC · On-site

$135K - $160K/yr

The Service Manager at The Mason Automotive Group oversees all aspects of daily fixed operations to ensure smooth and efficient service department performance. This role is responsible for managing ...

The Mason Automotive Group

Service Manager

Lugoff, SC

$135K - $160K/yr

The Service Manager at The Mason Automotive Group oversees all aspects of daily fixed operations to ensure smooth and efficient service department performance. This role is responsible for managing ...

ProForce Pest Control

Service Manager

Columbia, SC · On-site

$51K/yr

The Service Manager will be responsible for leading by example, supporting Service Professionals, and assisting with managerial duties as needed. During peak season, the Service Manager will flex ...

ProForce Pest Control

Service Manager

Columbia, SC

The Service Manager will be responsible for leading by example, supporting Service Professionals, and assisting with managerial duties as needed. During peak season, the Service Manager will flex ...

Redline Powersports

Service Manager

Sumter, SC

We are seeking a Service Manager for our Sumter SC dealership! The ideal candidate must be organized, a team-builder, customer-focused, and highly motivated. Don't miss out on this great career ...

The Raymond Corporation

Service Manager

Lugoff, SC · On-site

... a Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by delivering quality and timely service at competitive market rates; 2) support and promote service ...

Orkin LLC

Service Manager

West Columbia, SC · On-site

Our Service Manager In Training is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and ...

Altec

Service Manager

Columbia, SC · On-site

A Service Manager relies on extensive experience and judgment to plan and accomplish goals, leading and directing the work of others. A wide degree of creativity and latitude is expected.

Orkin

Service Manager

West Columbia, SC

Our Service Manager In Training is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and ...

Carolina Handling

Service Manager

Lugoff, SC · On-site

... a Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by delivering quality and timely service at competitive market rates; 2) support and promote service ...

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Service Manager information

See Columbia, SC salary details

$28.5K

$60.5K

$102.5K

How much do service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service manager in Columbia, SC is $60,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Columbia, SC? The most popular types of Service jobs in Columbia, SC are:
What are popular job titles related to Service Manager jobs in Columbia, SC? For Service Manager jobs in Columbia, SC, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Columbia, SC look for? The top searched job categories for Service Manager jobs in Columbia, SC are:
What cities near Columbia, SC are hiring for Service Manager jobs? Cities near Columbia, SC with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $60,496 per year, or $29.1 per hour.

Service Manager

The Mason Automotive Group

Lugoff, SC • On-site

$135K - $160K/yr

Full-time

Re-posted 8 days ago

Job description

The Service Manager at The Mason Automotive Group oversees all aspects of daily fixed operations to ensure smooth and efficient service department performance. This role is responsible for managing the fixed employee schedule, fostering a winning culture within the team, and overseeing all factory training and testing programs. The Service Manager will also manage technician expectations, optimize customer flow, and maintain high levels of Customer Satisfaction Index (CSI) to enhance overall customer experience.

Responsibilities
  • Develop and manage fixed employee schedules;
  • Create and maintain a positive, winning culture within the service team;
  • Oversee and coordinate all factory training and testing programs for employees;
  • Set and manage technician expectations to optimize performance;
  • Manage customer flow to deliver timely and quality service;
  • Monitor and improve Customer Satisfaction Index (CSI) scores;
  • Maintain and grow technician performance and output
  • Manage daily expectations for all fixed employees
  • Create an environment where training and employee growth inspires 
  • Manage daily reports and output
Requirements
  • Proven experience in automotive service management;
  • Strong leadership and team-building skills;
  • Excellent organizational and scheduling abilities;
  • Knowledge of factory training and certification processes;
  • Ability to manage customer relations and improve CSI;
  • Effective communication and interpersonal skills;
  • Ability to create and send reports daily and monthly
  • Ability to manage factory programs and expectations
Benefits
  • Competitive salary range of $135,000.00 - $160,000.00 per year paid weekly;
  • Opportunities for career growth and development;
  • Supportive and dynamic work environment;
  • Comprehensive health and wellness benefits;
About the Company

The Mason Automotive Group is a leading automotive service provider located in Lugoff, SC. We pride ourselves on delivering exceptional customer service and fostering a collaborative and motivating work environment for our employees. Join our team and be part of a company that values excellence and innovation in the automotive industry.

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