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Service Manager Jobs in Draper, UT (NOW HIRING)

Trek Bicycle Corporation

Service Manager

Heber, UT · On-site

$15K/mo

Job LocationTrek Store Heber City Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions ...

United Rentals

Service Manager

Salt Lake City, UT

As a Service Manager at United Rentals, you'll be the leader of a major maintenance enterprise within the Power/HVAC Division. You'll have the opportunity to hire and motivate an amazing team of ...

United Rentals

Service Manager

Salt Lake City, UT

As a Service Manager at United Rentals, you'll be the leader of a major maintenance enterprise within the Power/HVAC Division. You'll have the opportunity to hire and motivate an amazing team of ...

United Rentals

Service Manager

Salt Lake City, UT

As a Service Manager at United Rentals, you'll be the leader of a major maintenance enterprise within the Power/HVAC Division. You'll have the opportunity to hire and motivate an amazing team of ...

Trek Bicycle

Service Manager

Heber, UT · On-site

$15K/mo

Job Location Trek Store Heber City Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions ...

Carrabba's Italian Grill

Service Manager

Orem, UT · On-site

One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...

Carrabba's Italian Grill

Service Manager

Orem, UT · On-site

One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...

Outback Steakhouse

Service Manager

Sandy, UT · On-site

One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...

Outback Steakhouse

Service Manager

Orem, UT

One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...

Burt Brothers

Automotive Service Manager

Highland, UT · On-site

$75K - $90K/yr

Automotive Service Manager We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for ...

7-ELEVEN

Area Service Manager

Salt Lake City, UT · On-site

The Area Service Manager is responsible for the oversight of assigned preventative maintenance, specialized services and national programs. Daily responsibilities are primarily focused on leading ...

7-ELEVEN

Area Service Manager

West Valley City, UT · On-site

The Area Service Manager is responsible for the oversight of assigned preventative maintenance, specialized services and national programs. Daily responsibilities are primarily focused on leading ...

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All JobsService Manager JobsService Manager Jobs in Draper, UT

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See Draper, UT salary details

$30.9K

$65.4K

$110.8K

How much do service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service manager in Draper, UT is $65,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $75,300.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
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What cities near Draper, UT are hiring for Service Manager jobs? Cities near Draper, UT with the most Service Manager job openings:
Service Manager jobs near you
Service Manager

Service Manager

Trek Bicycle Corporation

Heber, UT • On-site

$15K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Trek Bicycle rating

7.4

Company rating: 7.4 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

83rd of 713 rated retailers

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job LocationTrek Store Heber City

Summary

Job Description

As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.

What you'll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop's needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Trek Benefits

Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options, Dental insurance, Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Paid company holidays
Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

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