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Service Manager Jobs in Decatur, IN (NOW HIRING)

Clean Harbors

Driver and Service Manager

Fort Wayne, IN · On-site

$70K - $75K/yr

Safety-Kleen in Fort Wayne, IN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Walmart

Auto Care Center Service Manager

Fort Wayne, IN · On-site

$19 - $32/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

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All JobsService JobsService Manager JobsService Manager Jobs in Decatur, IN

Service Manager information

See Decatur, IN salary details

$31.8K

$67.5K

$114.3K

How much do service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service manager in Decatur, IN is $67,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Decatur, IN?

The most popular types of Service jobs in Decatur, IN are:

What job categories do people searching Service Manager jobs in Decatur, IN look for?

The top searched job categories for Service Manager jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Service Manager jobs?

Cities near Decatur, IN with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Decatur, IN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $67,510 per year, or $32.5 per hour.

Kelley Automotive Group Service Manager

Kelley Automotive Group

Fort Wayne, IN • On-site

Full-time

Re-posted 11 days ago

Job description

Department: Service
Functions: Run an efficient and profitable service department. Operate the department at maximum production, control costs, build a loyal clientele, maintain good employee relationships, set and obtain sales and profit objectives and maintain service records.
Relationships:
  • Reports: Fixed Operations Director
  • Supervises: All service department personnel, including service clerks, service advisors, cashiers, service technicians, shuttle drivers, receptionist, warranty administrators, service porters, and quick lube technicians.

Responsibilities and Authority:
  • Forecast goals and objectives for the department and strive to meet them.
  • Strive for teamwork among employees and with other departments in dealership.
  • Prepare and administer an annual operating budget for the service department.
  • Yearly forecast preparation with budget and business plan.
  • Attend regular manager meetings.
  • Establish and ensure compliance with departmental procedures.
  • Responsible for compliance with OSHA regulations.
  • Hire, train, motivate, counsel, and monitor the performance of all service department staff.
  • Direct and schedule the activities of all department employees.
  • Provide technical assistance to employees as needed.
  • Develop pay plans for positions under his/her supervision.
  • Monitor payroll records.
  • Conduct meetings with department employees to discuss activities and problems of mutual interest and customer satisfaction.
  • Conduct reviews of all employees.
  • Establish and maintain a good working relationship with customers to encourage referral and repeat business.
  • Serve as a liaison with factory representatives.
  • Greet all customers promptly and ensure they are given fair estimates.
  • Handle customer complaints.
  • Handle employee complaints.
  • Set pricing policies to achieve department gross profit targets.
  • Monitor receivables to maintain minimal past due accounts.
  • Check work to ensure a quality job.
  • Manage work flow and delegation in departments to maximize efficiency.
  • Manage scheduling system for interdepartmental employee vacation coverage.
  • Keep educated on new technology and equipment, and ensuring that employees using the new technology or equipment are properly trained.
  • Keep service department clean and safe.
  • Account for all documents.
  • Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
  • Maintain reporting systems required by general management and the factory.
  • Monitor repair order trends, such as the number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
  • Ensure that customers' service files are up-to-date and are readily available for reference.
  • Monitor the location and care of shop tools.
  • Collect accounts receivable for service work.
  • Keep BDC up-to-date on absences and vacations to ensure appointments can be set accordingly.
  • Any other tasks deemed necessary by Management.

Requirements
Qualifications:
A minimum of two years of experience in an auto repair facility. ASE certification is preferred. One year of supervisory experience. Excellent communication skills, supervisory abilities, organizational skills, and managerial talents are a must. Individual must have the ability to operate the department at a profit according to the dealership guidelines. Must be at least 21 years or older. Must have a valid driver's license and a good driving record.
Working Conditions:
The Service Manager will work at a desk in the service department garage. She/He will be active throughout the day and will spend less than half of his/her time at a desk. She/He will be exposed to heat, cold, noise, vibration, paint, dust, exhaust fumes, and other hazardous materials. She/He will move about the service area to work with advisors and technicians. She/He may crawl under and in and out of cars to expect work completed.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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