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Service Manager Jobs in Fort Wayne, IN (NOW HIRING)

Beer Barrel Pizza & Grill

Service Manager

Fort Wayne, IN · On-site

$48K - $52K/yr

Service Manager Goal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink ...

Beer Barrel Pizza & Grill

Service Manager

Fort Wayne, IN · On-site

$48K - $52K/yr

Service Manager Goal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink ...

Beerbarrel

Service Manager

Fort Wayne, IN · On-site

$52 - $75/hr

Service Manager To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery ...

New

Cintas Corporation

Service Manager

Fort Wayne, IN · On-site

$65 - $90/hr

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team ...

New

Texas Roadhouse

Service Manager

Wayne, IN · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Cintas

Service Manager

Fort Wayne, IN · On-site

Requisition Number: 233725 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Fort Wayne, IN

Requisition Number: 233725 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Smokey Bones

Service Manager

Fort Wayne, IN · On-site

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

Texas Roadhouse

Service Manager

Auburn, IN · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Bubba's 33

Service Manager

Fort Wayne, IN

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Auburn, IN

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Barbeque Integrated Inc

Service Manager

Fort Wayne, IN · On-site

$55K - $65K/yr

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

Texas Roadhouse

Assistant Service Manager

Wayne, IN · On-site

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Bubba's 33

Assistant Service Manager

Fort Wayne, IN

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 ...

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

$52 - $70/hr

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1-2 ...

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All JobsService JobsService Manager JobsService Manager Jobs in Fort Wayne, IN

Service Manager information

See Fort Wayne, IN salary details

$30.2K

$64K

$108.4K

How much do service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service manager in Fort Wayne, IN is $64,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $73,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Fort Wayne, IN?

The most popular types of Service jobs in Fort Wayne, IN are:

What are popular job titles related to Service Manager jobs in Fort Wayne, IN?

For Service Manager jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Fort Wayne, IN look for?

The top searched job categories for Service Manager jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Service Manager jobs?

Cities near Fort Wayne, IN with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $64,012 per year, or $30.8 per hour.

Service Manager

Beer Barrel Pizza & Grill

Fort Wayne, IN • On-site

$48K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Service Manager
Goal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return guests by ensuring smooth operations and a memorable and extraordinary experience. The Service Manager ensures the store's service operation is held to company standards. The performance metrics used to gauge success in this role include, but are not limited to, guest satisfaction ratings, beverage cost of goods, FOH staffing, FOH cleanliness, health and sanitation, check count growth, check average growth, and the FOH training program.
Responsibilities:
  • Hold the service team accountable for exceptional and quick service to ensure the guest experience is at the top of everyone's mind every shift in collaboration with the FOH supervisor, if applicable
  • Primarily responsible for scheduling, coordinating, and successfully hosting charitable events (ie Dine & Donate) in alignment with company initiatives and guidelines for such events.
  • Responsible for keeping beverage costs at or below company goals by weekly ordering and inventory and actively using Margin Edge to track COG progress while actively adjusting your processes to align with store goals
  • Ensure FOH staffing levels are met by actively hiring for terminations and seasonal help - complete all steps for successful onboarding and training for new hires
  • Build relationships with your staff, be flexible with their scheduling needs, create a welcoming and enjoyable workplace, and provide praise performance feedback and developmental plans through timely evaluations to keep employee turnover to a minimum
  • You are responsible for all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary action, and terminations, while collaborating with your General Manager
  • Build weekly FOH schedules that align with labor budgets, are fair for staff, and work with the business flow
  • Communicate on an ongoing basis with your GM and maintenance team to flag high priority needs and follow through until the task is completed
  • Keep cleanliness as an ongoing project with weekly and daily cleaning, identify and assign larger tasks checklists, and follow through
  • Uphold server tip credit and dual jobs compliance
  • Uphold standards on BB Basics - attendance, uniforms, atmosphere, and environment.
  • 100% table touches through the dot program
  • Communicate to the BOH manager and GM food quality issues or guest suggestions.
  • Responsible for drive-time and carryout accuracy
  • Ongoing training of FOH staff - G.R.A.C.E. training, GFR Rewards, developing leaders and promotions from within your team
  • Directly oversees the Guest Service Specialist (GSS) team
  • Responsible for maintaining all up-to-date menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters throughout the restaurant; responsible for ordering menu page and cover replenishment through commissary as needed

Qualifications:
  • A minimum of 3 years of supervisory or management experience is required for this role. Experience in a high-volume restaurant with a full-service bar is strongly preferred.
  • Knowledge of or certification in safe food handling procedures, as well as knowledge of or certification in safe alcohol and bar procedures is preferred. Experience leading diverse teams of people and training and mentoring new staff will best set candidates up for success in the Service Manager role. The ability to use discretion in decision making and exercise good judgment to solve problems, set and achieve goals is a must-have skill for the Service manager position. Candidates with a positive and upbeat personality that are capable of inspiring others will be given preference. Basic business math skills and computer literacy are also necessary skills to be successful as a Service Manager.

Work environment:
  • This is a full-time, 40-hour, exempt salaried position. This position reports directly to the General Manager and is 100% in-person.

What We Offer:
  • Competitive Wages
  • Weekly Pay
  • Flexible Scheduling to accommodate your work/life balance
  • Employee Meal Discounts
  • Paid Time Off
  • Health, Dental, Vision, and Short-term Disability Insurance available for full-time employees
  • Paid Life Insurance for full-time employees
  • 401K Retirement Plan with a generous company match
  • A Fun, Family-Friendly Atmosphere

Beer Barrel Pizza & Grill provides a fun and family-friendly work environment. We offer competitive wages with weekly pay. Beer Barrel accommodates flexible scheduling to support our employees' work-to-life balance. All employees are eligible for employee meal discounts. For employees who meet full-time requirements, Beer Barrel offers a comprehensive benefits package that includes health insurance 60% employer-paid premium, dental and vision, short-term disability, and company-paid life insurance. Beer Barrel also offers a 401-K retirement savings plan with a generous company match. To learn more, visit us at beerbarrel.com.
Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

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