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Service Manager Jobs in Fort Wayne, IN (NOW HIRING)

Aon Corporation

Customer Service Manager

Fort Wayne, IN · On-site

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

AON PLC

Customer Service Manager

Fort Wayne, IN · On-site

$86.50 - $92/hr

Posting Description Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position ...

New

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

Do it Best

Rental/Service Manager

Ossian, IN · On-site

$15 - $21/hr

This position is for a Rental/Service Manager. Responsibilities include insuring scheduled maintenance, along with evaluation and repair of small engines, outdoor power equipment and rental equipment.

Waltham Services

Service Manager Trainee

Fort Wayne, IN · On-site

$55 - $65/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

New

EchoStar

Field Service Manager

Fort Wayne, IN · On-site

$63K - $90K/yr

As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing, coaching, and developing technicians to create a high-performing team that delivers the best ...

EchoStar

Field Service Manager

Fort Wayne, IN · On-site

$63K - $90K/yr

As a Field Service Manager you will be responsible for 8-10 technicians who you will be directing, coaching, and developing technicians to create a high-performing team that delivers the best ...

Ossian Hardware

Rental/Service Manager

Ossian, IN · On-site

$15 - $21/hr

This position is for a Rental/Service Manager. Responsibilities include insuring scheduled maintenance, along with evaluation and repair of small engines, outdoor power equipment and rental equipment.

Orkin

Service Manager Trainee

Fort Wayne, IN · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Orkin LLC

Service Manager Trainee

Fort Wayne, IN · On-site

$55K - $65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Midas

Retail Automotive Service Manager

Fort Wayne, IN · On-site

$62K - $100K/yr

Service Writing * Sales * Management * Auto Repair * Leading Teams to WIN * NO EXCUSES ATTITUDE * PROVEN TRACK RECORD Responsibilities As a Midas automotive service manager, you will manage and ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Fort Wayne, IN

Service Manager information

See Fort Wayne, IN salary details

$30.2K

$64K

$108.4K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Fort Wayne, IN is $64,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $73,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Fort Wayne, IN?

The most popular types of Service jobs in Fort Wayne, IN are:

What are popular job titles related to Service Manager jobs in Fort Wayne, IN?

For Service Manager jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Fort Wayne, IN look for?

The top searched job categories for Service Manager jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Service Manager jobs?

Cities near Fort Wayne, IN with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $64,012 per year, or $30.8 per hour.

Customer Service Manager

Aon Corporation

Fort Wayne, IN • On-site

$86K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Lead, mentor, and develop a team of underwriters, including performance reviews, coaching, and training.

  • Oversee the underwriting of complex or high-value accounts, ensuring adherence to guidelines and risk-selection criteria.

  • Monitor portfolio performance, identify trends, and recommend corrective actions to maintain profitability and support growth.

Aon rating

8.3

Company rating: 8.3 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

36th of 152 rated financial services

Job description

Aon Is Looking For A Customer Service Manager
We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K Insurance group Mass Merchandising business group within Aon Affinity.
Aon is in the business of better decisions:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
  • Lead, mentor, and develop a team of underwriters, including performance reviews, coaching, and training on various platforms.
  • Conduct interviewing/hiring potential candidates.
  • Oversee the underwriting of complex or high-value accounts, ensuring consistent application of underwriting guidelines and risk-selection criteria.
  • Develop and implement underwriting strategies, policies, and procedures in alignment with Aon Service Corporation's overall business objectives.
  • Monitor portfolio performance, identify trends, and recommend corrective actions to maintain profitability and support growth.
  • Collaborate with sales, claims, and product development teams to identify market opportunities, resolve client issues, and enhance product offerings.
  • Review and approve underwriting decisions that exceed team members' authority limits.
  • Ensure compliance with all relevant regulatory requirements and internal audit standards.
  • Participate in client meetings and presentations as a subject matter expert, as needed.
  • Contribute to the development and implementation of underwriting tools and technology enhancements to drive efficiency and improve decision quality.

Skills and experience that will lead to success:
  • Strong verbal, written, analytical and leadership skills.
  • P&C license preferred/must be obtained within 6 months of hire.
  • Ability to handle multi-tasking effectively
  • Strong time management skills.
  • Proficiency with the Microsoft Office suite products including Excel and Word.
  • Insurance industry experience.
  • Customer Service experience including verbal/telephone skills.
  • Strong organizational and interpersonal skills with attention to detail.

Education:
  • High School Diploma or Equivalent. College Degree preferred.

How we support our colleagues:
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.S. applicants) is $86,500 to $92,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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2583696

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About Aon

Sourced by ZipRecruiter

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Industry

Business management consulting

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1992

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