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Service Manager Jobs in Berne, IN (NOW HIRING)

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 ...

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 ...

Do it Best

Rental/Service Manager

Ossian, IN · On-site

$15 - $21/hr

This position is for a Rental/Service Manager. Responsibilities include insuring scheduled maintenance, along with evaluation and repair of small engines, outdoor power equipment and rental equipment.

Ossian Hardware

Rental/Service Manager

Ossian, IN · On-site

$15 - $21/hr

This position is for a Rental/Service Manager. Responsibilities include insuring scheduled maintenance, along with evaluation and repair of small engines, outdoor power equipment and rental equipment.

Circle

Manager, Know Your Customer (KYC)

Portland, IN · On-site +1

Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs) * Oversee the drafting quality of Customer Risk Acceptance memos by ...

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Service Manager information

See Berne, IN salary details

$28.3K

$60K

$101.6K

How much do service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service manager in Berne, IN is $59,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What cities near Berne, IN are hiring for Service Manager jobs?

Cities near Berne, IN with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Berne, IN as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $59,999 per year, or $28.8 per hour.

Customer Service Manager

Famous Supply

Van Wert, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Famous Supply rating

8.1

Company rating: 8.1 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

113th of 428 rated retail wholesalers

Job description

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location.
The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a "working manager" and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.
Primary Job Responsibilities
  • Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
  • Leverage the functionalities of the company's ERP system to manage inventory data, process orders, and generate reports.
  • Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
  • Use material handling equipment and/or ladders to pull customer parts orders.
  • Oversee the work of branch associates, ensuring they are properly trained.
  • Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
  • Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
  • Attention to detail to ensure warehouse tasks are done accurately
Required Experience and Skills
  • Customer Service Experience
  • Warehouse Experience
  • Ability to lift 50 lbs.
  • Ability to stand on feet for majority of an 8 hour day
  • Ability to work in a fast-paced environment
Preferred but not Required Experience and Skills
  • Distribution and/or wholesale experience
  • HVAC/ Plumbing/Building Products knowledge
  • Forklift experience
  • Experience using RF Scanners

What Makes Us Famous!
  • Health, Vision, and Dental Insurance
  • Paid Time Off (Vacation and Holidays)
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Bonus Opportunity
  • Strong Culture through our 40 Fundamentals
  • Family Atmosphere
  • Fitness Reimbursement Program
  • Associate Referral Bonus Program
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

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