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Service Manager Jobs in Commerce, GA (NOW HIRING)

Pro Mach, Inc.

Customer Care Manager

Statham, GA · On-site

A customer service authority. Meticulous. A closer. A futurist. You'll be challenged and rewarded ... Work with Service Manager and service team to establish standards for service technicians and ...

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Service Manager information

See Commerce, GA salary details

$30.6K

$64.9K

$109.9K

How much do service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service manager in Commerce, GA is $64,868.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,200.00 and $74,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Commerce, GA? The most popular types of Service jobs in Commerce, GA are:
What job categories do people searching Service Manager jobs in Commerce, GA look for? The top searched job categories for Service Manager jobs in Commerce, GA are:
What cities near Commerce, GA are hiring for Service Manager jobs? Cities near Commerce, GA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Commerce, GA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $64,868 per year, or $31.2 per hour.

Installer Service Manager

O'Reilly Automotive

Athens, GA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,884 frontline employees who took The Breakroom Quiz

546th of 730 rated retailers

Job description

Technical Parts Specialist

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service.

Bilingual candidates encouraged to apply.

Essential Job Functions:

  • Responsible for maximizing installer sales, focusing on market entitlement.
  • Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.
  • Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.
  • Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
  • Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.
  • Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.
  • Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system.
  • Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly.
  • Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable.)
  • Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly.
  • Ensures customers' new, core and warranty returns are picked up and credited in a timely manner.
  • Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
  • Works with store manager and credit department to assist with collection of past due accounts.
  • Provides input to store manager, regarding ISS and delivery specialist performance evaluations.
  • Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses.
  • Completes routine MVR and driver's license audits on delivery specialists.

Skills/Education/Knowledge/Experience/Abilities:

Required:

  • Leading technical parts specialist, good background in mechanics
  • Above average communication skills

Desired:

  • Hands-on knowledge of automotive repairs
  • ASE Certification
  • Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.

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