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Service Manager Jobs in Rome, GA (NOW HIRING)

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

Lowe's

Merchandising Service Manager

Rome, GA

$50K - $61K/yr

Key Responsibilities Team Leadership Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service ...

ABB

Service Manager, Digital Automation and Control

GA · Remote

Lead the Digital Automation Controls operations team across manufacturing, assembly, project management, and field service to deliver consistent, endtoend service performance. * Partner with the DAC ...

Tire Discounters

Automotive Service Technician

Dalton, GA · On-site

$50K - $175K/yr

Career Path Service Technician → Service Manager → General Manager Why Join Tire Discounters? * Grow with us: Defined career paths -- many of our shop leaders and managers started right where you ...

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All JobsService Manager JobsService Manager Jobs in Rome, GA

Service Manager information

See Rome, GA salary details

$33K

$70K

$118.6K

How much do service manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for service manager in Rome, GA is $70,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
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What cities near Rome, GA are hiring for Service Manager jobs? Cities near Rome, GA with the most Service Manager job openings:
Service Manager jobs near you

Territory Service Manager

YANMAR HOLDINGS CO., LTD

Adairsville, GA • On-site

Full-time

Posted 3 days ago

Job description

Territory Service Manager
We are seeking a highly motivated and experienced Territory Service Manager to oversee and manage service operations within a designated geographic area. The ideal candidate will be responsible for ensuring customer satisfaction, managing service teams, and driving operational excellence.
Key Responsibilities
  • Manage and coordinate all service activities within the assigned territory to ensure timely and effective service delivery.
  • Lead, train, and support service technicians and field staff to maintain high performance and customer satisfaction.
  • Develop and maintain strong relationships with customers, addressing their needs and resolving any service-related issues.
  • Monitor service metrics and KPIs to identify areas for improvement and implement corrective actions.
  • Collaborate with sales, operations, and other departments to align service strategies with business goals.
  • Prepare and manage service budgets, forecasts, and reports for the territory.
  • Ensure compliance with company policies, safety standards, and regulatory requirements.
  • Drive continuous improvement initiatives to enhance service quality and efficiency.
Qualifications
  • Bachelor's degree in Business, Engineering, or a related field preferred.
  • Proven experience in service management, preferably in a field service or technical environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to analyze data and make informed decisions.
  • Proficient in using service management software and Microsoft Office Suite.
  • Willingness to travel frequently within the assigned territory.
Work Environment
This position requires regular travel within the territory and occasional work outside normal business hours to meet customer needs and support service operations.
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