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Service Manager Jobs in Rome, GA (NOW HIRING)

AREY Group Management

Service Manager

Dalton, GA · On-site

$27 - $32/hr

Service Manager Lofts at Hamilton Dalton, GA AREY Group, LLC At AREY Group, we're not your average property management group - we're a dynamic real estate crew with a knack for growth and innovation.

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

Lowe's

Merchandising Service Manager

Rome, GA · On-site

$50K - $61K/yr

Key Responsibilities Team Leadership Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service ...

Jones Petroleum Co

SUBWAY FOOD MANAGER

Cartersville, GA · On-site

$16 - $18/hr

Subway Food Service Manager Company: Convenience Stores Inc. | Jones Petroleum Direct Link to apply: jonespetroleum.com Pay: Based on experience and highly competitive for the Market served Benefits ...

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Service Manager information

See Rome, GA salary details

$33K

$70K

$118.6K

How much do service manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for service manager in Rome, GA is $70,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are popular job titles related to Service Manager jobs in Rome, GA? For Service Manager jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Rome, GA look for? The top searched job categories for Service Manager jobs in Rome, GA are:
What cities near Rome, GA are hiring for Service Manager jobs? Cities near Rome, GA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Rome, GA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $70,003 per year, or $33.7 per hour.

Service Manager

AREY Group Management

Dalton, GA • On-site

$27 - $32/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 16 days ago

Job description

Service Manager
Lofts at Hamilton
Dalton, GA
AREY Group, LLC
At AREY Group, we're not your average property management group - we're a dynamic real estate crew with a knack for growth and innovation. With a goal to scale up to 10,000 units in the next decade, we're dedicated to providing the tools and resources to fuel this exciting journey!
Our communities are more than just buildings; they're inspired by the allure of chic boutique hotels and infused with the warm, welcoming atmosphere that we all crave. But here at AREY, we know the real magic lies in our people. That’s why we’re all about creating a culture you want to be a part of. Whether it’s launching the newest AI tool to make your job easier, bringing everyone together for fun events and celebrations, or never missing a birthday - when you join us, you're not just an employee - you're a valued member of our work family with a shared commitment to growing and succeeding together.
Because of that, we are on the hunt for go-getters ready to embark on a career adventure with us!
We are seeking a skilled Maintenance Supervisor to join our team. The Maintenance Supervisor will be responsible for overseeing and performing a variety of technical and mechanical tasks to ensure our community meets our standards for cleanliness, safety, and functionality.
Essential Duties and Responsibilities
  • The essential functions include, but are not limited to the following:
  • Provide leadership and problem-solving skills to all maintenance teams as assigned
  • Train maintenance staff for technical, safety, customer service and general team skills in accordance with Company policy
  • Provide clear and consistent feedback to community maintenance staff members while promoting teamwork in a collaborative environment
  • Assist the Community Manager in preparation and adherence to annual maintenance and community budgets. Control expenditures to help the community meet financial objectives.
  • Accountable for the overall financial performance and goal attainment it relates to maintenance
  • Complete and document service requests in the property management software
  • Participate in an ongoing community improvement plan and preventative maintenance program
  • Ensure that lofts are market ready in five business days and in accordance with Company policy
  • Remove and transfer heavy appliances and equipment from storage area to loft (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc. to dumpster when necessary.
  • Identify, document, and communicate any energy savings opportunities that can decrease community energy consumption to the Community Manager
  • Execute tasks on cleanliness and overall appearance of the community grounds, amenities, building exteriors, loft interiors, breezeways, curbs, signage, leasing office, central garbage areas/trash compactor, parking lots, and other buildings and common areas to meet and exceed AREY Group standards
  • Ensure all materials and services meet quality standards, scope and specifications in accordance with Company policy
  • Diagnose and perform daily and as directed, maintenance/repair on the following:
    • Electrical and plumbing (including water lines)
    • A/C and heating systems
    • Appliances, electric water heaters
    • Stairs, gates, fences, patios, railings
    • Tile, carpet, flooring
    • Roofing, gutters, fasteners
    • Interior/exterior lights
    • Fireplaces, ceiling fans
    • Gas fixtures and appliances (where applicable)
    • Shutters, doors, cabinets, windows, sliding glass doors
    • Door deadbolts, hardware, and locks
    • Security systems (where applicable)
    • Ceiling leaks
    • Walls
    • Pool areas, tile, Jacuzzi, pool furniture
  • Maintain a clean and orderly work area and maintenance shop in adherence with Company policy and ensure that storage areas, shops, etc. remain locked when not in use
  • Maintain proper levels of inventory and order maintenance supplies as needed with the Community Manager’s approval
  • Assist the Community Manager as directed in obtaining bids and interacting with contractors
  • Remain knowledgeable of competitive pricing of supplies and services
  • Maintain working knowledge and follow pertinent laws and EPA and OSHA regulations governing proper use, storage, and management of hazardous materials, including solvents, flammables, caustics, and freon
  • Adhere to and comply with Company safety policy and wear personal protective equipment (PPE) as directed
  • Maintain awareness of all utility meter cut-offs, loft and fixture cut-offs, sewer cleanouts, etc.
  • Maintain knowledge and understanding of the Emergency Preparedness Plan (“EPP”) and procedures for the community you are assigned
  • Maintain courteous and helpful demeanor with all residents, prospective residents, co-workers, vendors, etc.
  • Ensure preventative maintenance is planned and performed in accordance with Company policy and schedules are followed
  • Assist with resident functions as required, including set up and clean up and act as a team member with all associates of the management staff
  • Adhere to a schedule, be prompt, on time and maintain regular attendance
  • Must have reliable mode of transportation at all hours
  • Must have mode of communication in which to be contacted at home and to respond in cases of emergency
  • Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community
  • Responsible for seeking educational opportunities and information to stay updated on current best-practices and regulations related to job duties
  • Must be willing to perform work at or be assigned to other communities as needed
  • Must be available and willing to answer 24-hour maintenance emergency calls, calls outside of “business hours”, trips to pick up supplies etc. which may require travel to perform work at other properties in the geographic area
  • Other duties as assigned.
Knowledge, Skills and Abilities:
  • Responsible for thorough knowledge and adherence to Sierra Property Management Company policy
  • OneSite/RealPage experience preferred
  • Ability to take and give direction and work independently
  • Ability to coach, direct, train, and develop team members
  • Ability to communicate clearly and professionally in English in both written and verbal form with residents, co-workers, and vendors
  • General knowledge of building codes and laws applicable to the community. (i.e. freon recovery, electrical, plumbing, swimming pools)
  • Ability to work outdoors and/or without air conditioning for extended periods of time
  • Ability to operate standard maintenance equipment in a proper and safe manner including but not limited to:
  • General hand tools
  • Appliance Dolly
  • A/C gauges and cleaning chemicals
  • Electric power tools
  • Ladders including extension ladder
  • Gas and electric powered hand-held chain saw and/or pole saw
  • Mower (hand-push and riding)

Education And Experience
  • High school diploma required and professional knowledge of all trades/maintenance discipline.
  • Up-to-Date Universal type EPA Certification required
  • Swimming Pool Certification required
  • College degree and/or certifications are a plus.
  • At least 5 years of experience in apartment maintenance or related field

Requirements:
  • Strong HVAC experience
  • Strong electrical experience and trouble shooting skills, licensed preferred
  • Strong plumbing experience and trouble shooting skills, licensed preferred
  • Must have proper tools, meters, gauges and power tools required for all trades
  • Must possess and maintain a valid driver’s license and adequate car insurance
  • Must have reliable transportation
  • Must be available for weekend, holiday and evening work as needed
  • Travel and overnight stays are limited but may be required
  • Must always maintain a professional appearance and demeanor

Here are just a few of our Perks:
12 Paid Holidays + Birthday + Floating Holiday
  • Salary - $27-$32 per hour - Compensation commensurate with experience
  • 3 weeks Paid Time Off in the first year of service! Tiered structure that advances based on Tenure
  • Cell Phone Stipend
  • Comprehensive Medical, Dental and Vision Plans (available first day of month after hire)
  • Company Paid Life Insurance
  • Tuition Reimbursement for Certifications and Licensing
  • Potential for Monthly Commissions and Quarterly Bonuses
  • And so much more!

AREY Group is an Equal Opportunity Employer.

This job posting highlights the key responsibilities, qualifications, and company culture that make AREY Group an attractive place to work. It emphasizes the opportunity for career growth and the importance of fostering a supportive and engaging workplace environment.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms above the shoulder; climb stairs; talk or hear. The employee must be able to lift up to 150 pounds.

Other duties
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

If you have a passion for maintaining safe and beautiful communities, possess strong technical skills, and enjoy working in a collaborative environment, we want to hear from you! Please submit your resume today.

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