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Service Manager Jobs in Casper, WY (NOW HIRING)

DXP Enterprises, Inc.

Customer Service Manager

Casper, WY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside sales team * Respond to customer inquiries regarding ...

DXP

Customer Service Manager

Casper, WY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...

DXP

Customer Service Manager

Casper, WY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...

safariland

Customer Service Manager

Casper, WY

Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience. RESPONSIBILITIES * Plan, assign, and review the work of associates ...

safariland

Customer Service Manager

Casper, WY

Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience. RESPONSIBILITIES * Plan, assign, and review the work of associates ...

Safariland

Customer Service Manager

Casper, WY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience. RESPONSIBILITIES * Plan, assign, and review the work of associates ...

Pizza Ranch

Guest Service Manager

Casper, WY · On-site

As a Guest Services Manager, you will be challenged to lead a team to give every guest a legendary experience. You will be expected to assist the management team in leading daily operations and set ...

Energy transfer

Service Technician

Casper, WY · On-site

Responsible for the preservation, make ready repair, short and long term storage maintenance and the reconfiguration of USA Compression idle equipment, reporting to the Operations Service Manager ...

Floyd's Truck Center

Service Technician

Casper, WY

Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can ...

Floyd's Truck Center

Service Technician

Casper, WY · On-site

Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can ...

Transource Truck & Equipment Inc

Service Advisor

Casper, WY · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate with the Service Manager, Shop Foreman, technicians, and Parts Department to schedule and complete repairs. * Provide customers with repair estimates, expected completion times, and ...

Vista Nissan

Automotive Service Advisor

Casper, WY

$50K - $60K/yr

Schedule appointments, coordinate with technicians, and manage repair order flow * Interpret warranty information and handle related claims appropriately * Assist the Service Manager as needed and ...

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Service Manager information

See Casper, WY salary details

$32K

$67.8K

$114.9K

How much do service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service manager in Casper, WY is $67,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Casper, WY?

The most popular types of Service jobs in Casper, WY are:

What are popular job titles related to Service Manager jobs in Casper, WY?

For Service Manager jobs in Casper, WY, the most frequently searched job titles are:

What cities near Casper, WY are hiring for Service Manager jobs?

Cities near Casper, WY with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Casper, WY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $67,819 per year, or $32.6 per hour.

Customer Service Manager

307 RACING MANAGEMENT, LLC

Casper, WY

$65K/yr

Full-time

Posted 19 days ago

Job description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

- Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

- Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

- Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

- Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

- Conducts timely, constructive performance evaluations using data-driven assessments.

- Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

- Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

- Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

- Establishes clear expectations, performance standards, and accountability practices.

- Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

- Keeps the team updated on changes to products, services, policies, and procedures.

- Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

- Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

- Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

- Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

- Identifies operational inefficiencies and recommends improvements to leadership.

- Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

- Performs additional duties and special projects as assigned.

Required Skills/Abilities

- Strong leadership and supervisory capabilities.

- Excellent verbal and written communication skills.

- Advanced understanding of customer service principles.

- Highly organized with exceptional attention to detail.

- Proven ability to resolve complex customer issues using independent judgment.

- Strong critical thinking skills with the ability to analyze data and make informed decisions.

- Skilled in coaching, mentoring, and driving continuous improvement.

- Proficient with Microsoft Office and related software tools.

Education and Experience

- Bachelor’s degree preferred.

- Minimum three years of experience in high-level customer service.

- Minimum two years of supervisory or leadership experience.

Physical Requirements

- Prolonged periods working at a desk and on a computer.

- Ability to move throughout the facility during the workday.

- Ability to stand or walk for extended periods.

- Ability to lift up to 50 pounds as needed.

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