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Service Manager Jobs in Athens, GA (NOW HIRING)

Pro Mach, Inc.

Customer Care Manager

Statham, GA · On-site

A customer service authority. Meticulous. A closer. A futurist. You'll be challenged and rewarded ... Work with Service Manager and service team to establish standards for service technicians and ...

Promachbuilt

Customer Care Manager

Statham, GA

A customer service authority. Meticulous. A closer. A futurist. You'll be challenged and rewarded ... Work with Service Manager and service team to establish standards for service technicians and ...

Landmark Automotive Group

SERVICE ADVISOR

Bogart, GA · On-site

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of ... Sell and manage extended warranties * Inspect repair quality and ensure all work is complete

Landmark Automotive Group

SERVICE ADVISOR

Bogart, GA · On-site

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of ... Sell and manage extended warranties * Inspect repair quality and ensure all work is complete

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Service Manager information

See Athens, GA salary details

$31.9K

$67.6K

$114.4K

How much do service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service manager in Athens, GA is $67,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Athens, GA?

The most popular types of Service jobs in Athens, GA are:

What are popular job titles related to Service Manager jobs in Athens, GA?

For Service Manager jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Athens, GA look for?

The top searched job categories for Service Manager jobs in Athens, GA are:

What cities near Athens, GA are hiring for Service Manager jobs?

Cities near Athens, GA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $67,563 per year, or $32.5 per hour.

Service Supervisor

Stonemark Management LLC

Athens, GA • On-site

Full-time

Re-posted 6 days ago

Job description

Basic Function:
To preserve and maintain the physical facilities and grounds within the community so they are safe and aesthetically appealing to residents and prospective residents. Assists in all aspects of the community's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance. Assists Community Manager in performing his or her duties.
Principle Responsibilities:
The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Service Supervisor. Other duties may be assigned.
Essential Functions:
  1. Provides service to residents in a prompt and professional manner.
  2. Establishes daily work schedules for maintenance staff.
  3. Follows-up on work assignments for efficient, thorough completion.
  4. Establishes emergency maintenance on-call schedule, posts and distributes emergency telephone numbers.
  5. Makes regular inspections of the community.
  6. Notifies management of maintenance problems and recommended solutions.
  7. Assists in the preparation of all maintenance-related records.
  8. Meets with Community Manager daily to report on status of all scheduled work.
  9. Assists with move-in and move-out procedures.
  10. Maintains updated preventive maintenance information (e.g., location of extra parts for appliances, equipment serial numbers, and service telephone numbers).
  11. Keeps workshop or utility room clean, orderly and safe.
  12. Utilizes a preventive maintenance program to minimize cost of maintenance and down time of equipment and maintains an adequate inventory of all parts, tools and equipment.
  13. Obtains competitive pricing on purchases, maintains control through purchase orders, and oversees contract labor.
  14. Responsible for interior painting of buildings and amenities.

Approves:
  1. Expenditures within the guidelines of the approved budget.
  2. Routine service and repair to apartments or common areas.

Develops, Reviews, and/or Submits to Community Manager for Review and Approval:
  1. Expenditures in excess of the approved budget.
  2. Renovation dealing with structural changes to the community.
  3. Special projects.
  4. Expenditures for normal service and repairs in excess of the approved budget.

Requirements
Education, Training, and Experience:
Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required.
Abilities and Aptitudes:
Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Specific Skills:
Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps.
Length of Training Curve:
Three to six months.
Output:
Position is evaluated by ability to:
  1. Complete service orders in a timely fashion.
  2. Control maintenance costs.
  3. Supervise outside contractors and other maintenance personnel.
  4. Maintain positive relations with community residents and other Associates.

Supervision:
Position is supervised by the Community Manager who assesses and evaluates performance.

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