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Service Manager Jobs in Alabaster, AL (NOW HIRING)

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Service Manager information

See Alabaster, AL salary details

$28.1K

$59.5K

$100.8K

How much do service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service manager in Alabaster, AL is $59,537.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Alabaster, AL? The most popular types of Service jobs in Alabaster, AL are:
What are popular job titles related to Service Manager jobs in Alabaster, AL? For Service Manager jobs in Alabaster, AL, the most frequently searched job titles are:
What cities near Alabaster, AL are hiring for Service Manager jobs? Cities near Alabaster, AL with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Alabaster, AL as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $59,537 per year, or $28.6 per hour.

Fleet Service Manager

Budget Rent a Car of Kansas City, Omaha, Wichita, and Memphis

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

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Job description

Service Manager – Birmingham, AL

Budget Rent a Car of Birmingham is seeking an experienced Service Manager to lead our vehicle maintenance and damage repair operations. This is an excellent opportunity for a hands-on automotive leader who has a strong background in fleet maintenance, repair operations, technician management, and cost control.

The Service Manager is responsible for overseeing the daily maintenance and damage repair functions for our car and truck fleet. This role ensures vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to both internal and external customers.

Key responsibilities include managing maintenance and repair expenses, selecting and coordinating outside vendors for mechanical and body repairs, monitoring technician performance, enforcing safety standards, and overseeing budgeting and preventive maintenance programs to minimize vehicle downtime. The Service Manager will establish productivity goals, review repair orders, reduce out-of-service vehicle metrics, and maintain a safe, professional shop environment that complies with OSHA and other regulatory requirements.

This description is not intended to be all-inclusive. Additional duties and responsibilities may be assigned by management as needed.


Minimum Qualifications

  • Clean driving record
  • Automotive knowledge and background in automotive repairs
  • 2+ years of management experience, preferably in a rental car, automotive shop, fleet maintenance, or service-oriented environment
  • Ability to lift up to 70 pounds
  • Must be 18 years of age or older
  • Valid driver's license


Preferred Qualifications

  • Excellent mechanical knowledge
  • 2-5+ years of management experience
  • Experience leading technicians, managing repair operations, and controlling maintenance costs

The ideal candidate is a results-driven leader who understands vehicle maintenance operations, can effectively manage technicians and vendors, and is committed to maximizing fleet availability while maintaining high standards of safety, quality, and customer service.

Company Description

Budget Car and Truck Rental is the largest car rental licensee in the US. As an industry leader, we lead by example. Budget has a collaborative work environment where we control our own destiny and believe in rewarding and promoting from within.