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Service Manager Jobs in New York (NOW HIRING)

Fairstead ESC LLC

Service Manager

Manalapan, NJ

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all service requests are handled efficiently and effectively. Your leadership will be crucial in maintaining ...

Morgan Stanley

Service Manager

Garden City, NY

Service Managers (SM) are responsible for shaping the future of service by modernizing our client experience by focusing on operational efficiency and oversight. The Service Manager (SM) will report ...

Texas Roadhouse

Service Manager

Old Bridge, NJ · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Deer Park, NY · On-site

$66K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all service requests are handled efficiently and effectively. Your leadership will be crucial in maintaining ...

allegiance

Service Manager

New York, NY

Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...

Texas Roadhouse

Service Manager

Deer Park, NY · On-site

$66K - $73K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

allegiance

Service Manager

Newark, NJ

Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...

Texas Roadhouse

Service Manager

Teterboro, NJ · On-site

$60K - $75K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

MTLR Corp.

Service Manager

Brooklyn, NY · On-site

$60K - $65K/yr

A Service Manager acts as the Assistant Branch Manager for the branch. They manage the shop floor and handle administrative tasks resulting from preventative maintenance and repairs. This role works ...

Haddad Plumbing & Heating

Service Manager

Newark, NJ · On-site

Summary The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company's technician team. Essential Functions * Achieve ...

Hired by Matrix

Be Seen First

Service Manager

Franklin Square, NY · On-site

$17K - $18K/yr

If so, our client is hiring a Service Manager. Position Type: * Contract to Hire * On-Site * 75% Field Requirements: * Education/Licenses: * * High School Degree or GED Equivalent * NY Commercial ...

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Service Manager information

See New York salary details

$36.1K

$76.5K

$129.6K

How much do service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service manager in New York is $76,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $88,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in New York?

The most popular types of Service jobs in New York are:

What are popular job titles related to Service Manager jobs in New York?

For Service Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in New York look for?

The top searched job categories for Service Manager jobs in New York are:

What cities in New York are hiring for Service Manager jobs?

Cities in New York with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $76,550 per year, or $36.8 per hour.

Service Manager

Performance Ford of Somerville

Somerville, NJ • On-site

$160K - $250K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Service Manager - Ford Dealership
Location: Somerville NJ / Randolph NJ
Compensation: $160,000 - $250,000 annually (performance-based)
Benefits: Full Benefits Package + 401(k)
About the Opportunity
We are a high-volume, growth-oriented Multi Ford dealership group seeking an experienced Service Manager to lead and elevate our Service operations. This is a key leadership role responsible for developing a strong service team, and delivering an exceptional customer experience while maximizing profitability.
Key Responsibilities
  • Lead and manage all aspects of new and used vehicle service operations
  • Drive service volume, gross profit, and market share while maintaining compliance
  • Recruit, train, coach, and develop advisors and Service technicians
  • Establish and monitor performance metrics
  • Collaborate with Sales and Parts Departments to optimize dealership performance
  • Ensure a high level of customer satisfaction and CSI performance
  • Oversee management, pricing strategies, and Service processes DMS R&R
  • Maintain strong relationships with Ford representatives and adhere to OEM standards
Qualifications
  • Proven experience as aService Manager or assistant manager in an automotive dealership
  • Ford dealership experience strongly preferred
  • Track record of achieving high sales volume and profitability
  • Strong leadership, coaching, and team-building skills
  • Excellent communication, organizational, and decision-making abilities
  • Ability to lead in a fast-paced, performance-driven environment
Compensation & Benefits
  • $160,000 - $250,000++ annual earning potential (base + performance incentives)
  • Full benefits package (medical, dental, vision)
  • 401(k)
  • Paid time off and holidays
  • Long-term career growth with a stable, reputable 24 franchise dealer group
Why Join Us
  • Competitive compensation at the top of the market
  • Strong inventory and brand recognition with Ford
  • Supportive ownership and leadership team
  • Opportunity to make a significant impact and grow with the dealership

Apply confidentially today to join a dealer group committed to excellence, performance, and leadership.

Apply