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Service Manager Jobs in Manitoba (NOW HIRING)

Mazergroup

Service Manager

Swan River, MB · On-site

WHAT DOES A SERVICE MANAGER DO? As part of the service team, Service Manager is responsible for the effective management of all aspects of the Service Department which ensures customer satisfaction ...

Targeted Talent

Service Business Manager

Swan River, MB · On-site

$95K - $130K/yr

Service Business Manager Job Summary: As the Service Business Manager, you will play a pivotal role in directing and coordinating all service activities within the dealership, focusing on enhancing ...

Targeted Talent

Service Business Manager

Swan River, MB · On-site

$95K - $130K/yr

Service Business Manager Job Summary: As the Service Business Manager, you will play a pivotal role in directing and coordinating all service activities within the dealership, focusing on enhancing ...

401 Auto

Service Manager Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle Lead the Charge Drive Excellence in Service, Team Performance, and Customer ...

Mikkelsen-Coward

Service Administrator

Winnipeg, MB · On-site

Maintain and manage reports related to service agreements and projects. * Perform general administrative tasks including filing, scanning, printing, binding, and photocopying. * Update and maintain ...

Mikkelsen-Coward

Service Administrator

Winnipeg, MB · On-site

Maintain and manage reports related to service agreements and projects. * Perform general administrative tasks including filing, scanning, printing, binding, and photocopying. * Update and maintain ...

Rocky Mountain Equipment

Service Writer

Elie, MB

Service Sales Manager Rocky Mountain Equipment (RME) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada's largest equipment dealers, RME delivers ...

Enns Brothers

Service Advisor

Morris, MB

... Service Advisor to support the efficient receipt, processing, and return of goods brought in for ... We think its important to have our branches locally managed and actively support the communities ...

Canad Inns

Guest Services Manager

Winnipeg, MB · On-site

Oversee daily service and customer interactions. * Develops and implements strategies and practices ... As a working manager, be proficient in all Guest Services positions. This description is not ...

365 Technologies

IT Service Technician

Dugald, MB · On-site

Service Manager What You'll Do * Provide on-site and remote support to clients via phone, email, and chat for workstations, servers, network devices, and more * Travel to client sites across Winnipeg ...

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Service Manager information

See Manitoba salary details

$25K

$60.1K

$96.5K

How much do service manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service manager in Manitoba is $60,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Manitoba? The most popular types of Service jobs in Manitoba are:
What are popular job titles related to Service Manager jobs in Manitoba? For Service Manager jobs in Manitoba, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Manitoba look for? The top searched job categories for Service Manager jobs in Manitoba are:
What cities in Manitoba are hiring for Service Manager jobs? Cities in Manitoba with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Manitoba as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,138 per year, or $28.9 per hour.

Service Manager

Mazergroup

Swan River, MB • On-site

Full-time

Medical, Dental, Vision

Re-posted 28 days ago

Job description

Please note: This position is available due to an upcoming retirement.
Mazergroup is a family of machinery dealerships offering agricultural, construction, and commercial turf equipment, sales, parts, and service. With eighteen locations across Manitoba and Southern Saskatchewan, we are ideally positioned to serve our customers throughout our territory.
WHY CHOOSE MAZERGROUP?
Because at Mazergroup, we treat you like family. Our competitive total compensation plan is designed to recognize your hard work and dedication while supporting your financial security, health, and personal growth. Here's what being part of our family means:
  • Employee Discounts You’ll Love: Enjoy parts at cost plus 10% on top brands like NAPA, Toro, Honda, and Husqvarna!
  • Opportunities to Grow: We invest in you with paid training and development.
  • Planning for Your Future: Benefit from our RRSP matching program.
  • Comprehensive Health Coverage: Access extended health, dental, and vision benefits, with an optional Health Care Spending Account. Virtual access to Teladoc Health, for your physical and mental health needs.
  • Support When You Need It: Our Employee and Family Assistance Program (EFAP) is here for your well-being, whenever you need it.
  • Bring Your Friends Along: Earn rewards through our referral bonus program when you help grow the Mazergroup family!
  •  
At Mazergroup, it’s more than a job, it’s a place where your contributions are valued, and your success is celebrated, and you can grow your career!
WHAT DOES A SERVICE MANAGER DO?
As part of the service team, Service Manager is responsible for the effective management of all aspects of the Service Department which ensures customer satisfaction and maximum profitability.
 
  • Schedule, manage and maintain technicians to maximize efficiency while minimizing overhead
  • Generate and promote service business through direct calls, targeted advertising, and Mazergroup preventative maintenance programs
  • Work with customers and technicians to explain repairs and expenses, resolve complaints and offer value-added and/or preventative maintenance services
  • Create, maintain, track and close service work orders for such things as new equipment assembly, pre-delivery inspections, customers repairs, installations, etc. on various manual and electronic systems
  • Meet and exceed department budget and targets
  • Co-Chair for Health and Safety Committee for dealership and always promoting a highly safety-conscious environment
  • And so much more!

WHAT WILL YOU BRING TO US?
  • 5+ years in a leadership role would be an asset
  • Journeyperson in AET or HDET would be an asset 
  • Advanced managership/leaderships skills to manage a highly technical staff, shop and projects including effective employee scheduling
  • Advanced knowledge of Workplace Health and Safety requirements
  • Supervisory experience would be considered an asset
  • Marketing experience would be considered an asset
  • Customer service in a sales and service capacity/environment
  • Mid-level technical knowledge
  • Basic knowledge of financial statements and creation of annual budgets
  • Strong Computer skills – Microsoft Word, Excel, web browsing
  • Ability to travel 2-3 times per year to Company and Vendor Training sessions
  • Valid driver’s license is required 

We thank all applicants for their interest; however, only candidates selected for next steps will be contacted.
Posting will remain open until the position is filled.
Mazergroup is committed to supporting a diverse and inclusive workforce.  If you have a question about accessible employment at Mazergroup, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at careers@mazergroup.ca or phone (204) 728-2244