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Service Management Analyst Jobs in Georgia (NOW HIRING)

Flight Centre Travel Group (usa) Inc

Corporate Shared Services Work type: Full time Location: Queensland Categories: Finance Revenue Management Analyst ANZ We are looking for a Revenue Management Analyst to join our ANZ team and drive ...

Inspire-Brands

Analyst, Menu Management (POS)

Atlanta, GA · On-site

$95 - $140/hr

... analysis, and platform support).Provide escalation support of all restaurants as relates to POS ... IT/Service Desk Staff.Communicate and collaborate with coworkers, management, franchisees ...

Home Depot

Analyst, Dropship

Atlanta, GA · On-site

This role manages supplier onboarding execution, troubleshooting/error resolution and analysis on new supplier opportunities. This role will be responsible for delivering top-tier customer service to ...

Goldbelt, Inc.

Management Analyst/Team Lead

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Management Analyst /Team Lead provides comprehensive administrative, operational, and program ... Strong customer service, written, and verbal communication skills. * Excellent organizational and ...

New

Goldbelt Apex

Management Analyst/Team Lead

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Management Analyst /Team Lead provides comprehensive administrative, operational, and program ... Strong customer service, written, and verbal communication skills. * Excellent organizational and ...

New

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Service Management Analyst information

See Georgia salary details

$36.3K

$71.7K

$111.5K

How much do service management analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service management analyst in Georgia is $71,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $86,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Georgia? For Service Management Analyst jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Georgia look for? The top searched job categories for Service Management Analyst jobs in Georgia are:
What cities in Georgia are hiring for Service Management Analyst jobs? Cities in Georgia with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,739 per year, or $34.5 per hour.

DHS Senior Management Analyst (DHS experience needed)

Infinisource Consulting Solutions

Decatur, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Job Type
Full-time, Contract
Description
INFINISOURCE CONSULTING SOLUTIONS (ICS)
InfiniSource Consulting Solutions (ICS), a 150+ employee government contractor specializing in Management Consulting, Information Technology, and Professional Services to the federal government. We tailor our services to meet the specific needs of our civilian, defense, and private-industry sponsor. Our corporate support processes are ISO 9001 certified, giving our customers the confidence that we are continually measuring and improving upon the support we provide and are committed to the highest level of customer satisfaction.
ICS is seeking a Management Analyst to join our team!
The individual shall provide analyst functions including conducting research, data collection, and data modeling by compiling and assembling documents for delivery to multiple clients on a specified schedule. The individual will perform tasks not limited to:
  • Performing data collection, entry, organization, analysis, and research for various deliverables.
  • Contributing to the development of presentations, reports, surveys, and tools for review and approval.
  • Summarizing information from various sources for different types and levels of consumption as well as performing validation checks.
  • Assisting with data management concerning various matters including regulatory requirements, diversity, inclusion, equal opportunity, operations, supervision, and procurements.
  • Gathering, summarizing, and verifying information used to populate reports and/or other deliverables geared toward various audiences, leaders, external stakeholders, internal staff and the public at large.
  • Providing quality control checks, creating and providing standard and advanced query reports for performance monitoring and customer updates.
  • Providing independent and objective analysis services including organizational assessments; program audits and evaluations; performance measure/indicators; process and productivity improvement.
  • Addressing long range strategic planning to gain improvements in management, operation and other business areas.
  • Assisting groups in establishing clear goals to achieve new levels of problem solving and decision making.

Requirements
Have 5-8 years of Federal Management Analyst experience
Education Requirements:
Bachelor's Degree
InfiniSource Consulting Solutions, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class US Citizenship is required for most positions.
ICS offers a competitive salary and a generous benefits package. This package includes medical, dental, vision, life, short and long-term disability insurances, and a 401(k)-retirement plan.

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