ZipRecruiter

Log In

1

Service Management Analyst Jobs in Decatur, GA (NOW HIRING)

TekCommands Inc

Incident Management Analyst

Atlanta, GA · On-site

... service performance to leadership. We are looking for an Incident Manager with 8+ years of ITSM ... and analyzing incident metrics such as MTTR, SLA compliance, and incident trends. The candidate ...

DeKalb County

Management Analyst IV

Decatur, GA

$72K - $116K/yr

Conducts operational research, productivity analyses and management studies to assist in the management of departmental operations, programs, and services; compiles and/or monitors various ...

AIG

Claims Management Analyst

Atlanta, GA

Claims Management Analyst Join us as a Claims Analyst to grow your experience in handling complex ... Have proven organizational, time management and customer service skills * Understanding of claim ...

DeKalb County

Management Analyst I (CIP)

Decatur, GA

$23.26 - $37.44/hr

... and customer service appropriate to the assigned position and abilities of the individual ... Conducts operational research, productivity analyses and/or management studies in order to learn ...

DeKalb County

Management Analyst IV

Decatur, GA · On-site

$72K - $116K/yr

Conducts operational research, productivity analyses and management studies to assist in the management of departmental operations, programs, and services; compiles and/or monitors various ...

DeKalb County

Management Analyst I (CIP)

Decatur, GA · On-site

$23.26 - $37.44/hr

... and customer service appropriate to the assigned position and abilities of the individual ... Conducts operational research, productivity analyses and/or management studies in order to learn ...

NEWMARK

Spring11 - Asset Management Analyst

Atlanta, GA · On-site

$60K - $80K/yr

Spring11, an affiliate of Newmark provides a full suite of commercial real estate services to a ... The Analyst will be responsible for the management of high-yield debt and equity positions for ...

NEWMARK

Spring11 - Asset Management Analyst

Atlanta, GA

$60K - $80K/yr

Spring11, an affiliate of Newmark provides a full suite of commercial real estate services to a ... The Analyst will be responsible for the management of high-yield debt and equity positions for ...

next page

Showing results 1-20

All JobsService Management Analyst JobsService Management Analyst Jobs in Decatur, GA

Service Management Analyst information

See Decatur, GA salary details

$42K

$83K

$128.9K

How much do service management analyst jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service management analyst in Decatur, GA is $82,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $99,600.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What job categories do people searching Service Management Analyst jobs in Decatur, GA look for?

The top searched job categories for Service Management Analyst jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Service Management Analyst jobs?

Cities near Decatur, GA with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $82,950 per year, or $39.9 per hour.

Management Analyst

Department of Human Services

Atlanta, GA • On-site

$90K/yr

Full-time

Re-posted 2 days ago

Job description

This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Human Capital (OHC), Operations and Customer Relations Group (OCRG).
As a Management Analyst, GS-0343-13, you will be performing a wide variety of duties related to business and administrative operations.Qualifications:

ALL QUALIFICATION REQUIREMENTS MUST BE MET WITHIN 30 DAYS OF THE CLOSING DATE OF THIS ANNOUNCEMENT.
Your resume (limited to no more than 2 pages) must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from being considered further.
In order to qualify for the GS-13 , you must meet the following: You must demonstrate in your resume at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-12 grade level in the Federal government, obtained in either the private or public sector, to include:
1) Analyzing and recommending staffing approaches and workload distribution to leadership for workforce coverage;
2) Collaborating with supervisors, managers, and stakeholders to resolve workload demand and resource discrepancies, negotiate solutions to competing priorities; AND
3) Using multiple data systems and analytical tools to collect, interpret, and present information for workload forecasting and operational monitoring.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: To be eligible, current Federal employees must have served at least 52 weeks (one year) at the next lower grade level from the position/grade level(s) to which they are applying.

Click the following link to view the occupational questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/13039324

Education:This job does not have an education qualification requirement.Employment Type: OTHER

Apply