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Service Management Analyst Jobs in Lithonia, GA (NOW HIRING)

Department of Labor

Management Analyst

Atlanta, GA · On-site

$61K/yr

You must meet the Specialized Experience to qualify for Management Analyst, as described below ... service. If your education was completed at a foreign college or university, you must show ...

City of Atlanta

Management Analyst II

Atlanta, GA · Hybrid

$68K - $70K/yr

Management Analysts and Senior Management Analysts report to the Program Operations Assistant ... High energy and a passion for service and the city's strategic direction, particularly in serving ...

City of Atlanta

Management Analyst II

Atlanta, GA · Hybrid

$68K - $70K/yr

Management Analysts and Senior Management Analysts report to the Program Operations Assistant ... High energy and a passion for service and the city's strategic direction, particularly in serving ...

City of Atlanta, GA

Management Analyst II

Atlanta, GA · On-site

$68K - $70K/yr

Management Analysts and Senior Management Analysts report to the Program Operations Assistant ... High energy and a passion for service and the city's strategic direction, particularly in serving ...

City of Atlanta

Management Analyst I

Atlanta, GA · On-site

$62K - $68K/yr

Performs analyses of operational processes, efficiency, and effectiveness, of organization ... Within the Technical Services Department for Watershed Management, responsibilities include ...

TekCommands Inc

Incident Management Analyst

Atlanta, GA · On-site

... service performance to leadership. We are looking for an Incident Manager with 8+ years of ITSM ... and analyzing incident metrics such as MTTR, SLA compliance, and incident trends. The candidate ...

AIG

Claims Management Analyst

Atlanta, GA

Claims Management Analyst Join us as a Claims Analyst to grow your experience in handling complex ... Have proven organizational, time management and customer service skills * Understanding of claim ...

DeKalb County

Management Analyst I (CIP)

Decatur, GA · On-site

$23.26 - $37.44/hr

... and customer service appropriate to the assigned position and abilities of the individual ... Conducts operational research, productivity analyses and/or management studies in order to learn ...

DeKalb County

Management Analyst I (CIP)

Decatur, GA · On-site

$23.26 - $37.44/hr

... and customer service appropriate to the assigned position and abilities of the individual ... Conducts operational research, productivity analyses and/or management studies in order to learn ...

NEWMARK

Spring11 - Asset Management Analyst

Atlanta, GA · On-site

$60K - $80K/yr

Spring11, an affiliate of Newmark provides a full suite of commercial real estate services to a ... The Analyst will be responsible for the management of high-yield debt and equity positions for ...

NEWMARK

Spring11 - Asset Management Analyst

Atlanta, GA · On-site

$60K - $80K/yr

Spring11, an affiliate of Newmark provides a full suite of commercial real estate services to a ... The Analyst will be responsible for the management of high-yield debt and equity positions for ...

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All JobsService Management Analyst JobsService Management Analyst Jobs in Lithonia, GA

Service Management Analyst information

See Lithonia, GA salary details

$39.3K

$77.6K

$120.5K

How much do service management analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service management analyst in Lithonia, GA is $77,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $93,100.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Lithonia, GA?

For Service Management Analyst jobs in Lithonia, GA, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Lithonia, GA look for?

The top searched job categories for Service Management Analyst jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Service Management Analyst jobs?

Cities near Lithonia, GA with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Lithonia, GA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $77,566 per year, or $37.3 per hour.

Management Analyst

Department of Labor

Atlanta, GA • On-site

$61K/yr

Full-time

Posted 8 days ago

Job description

These positions are with the U.S. Department of Labor (DOL), Occupational Safety and Health Administration (OSHA) Atlanta Region. They are in the Atlanta West Area Office and Jacksonville Area Office.

  • The selectee will be expected to report to the office; this is not a virtual position.
  • This position is outside the bargaining unit.
  • A writing sample may be required at the time of interview.
Qualifications:

You must meet the Specialized Experience to qualify for Management Analyst, as described below.

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

To qualify for the GS-09: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-07. Qualifying specialized experience for the GS-09 includes: Maintaining and tracking office budget, performing research, gathering data, preparing reports, presenting briefings or analyzing and evaluating the effectiveness of program operations.
or
Education: To qualify based on education applicants must have a master's or equivalent graduate degree; or 2 full years of progressively higher-level graduate education leading to such a degree; or LL.B. or J.D., if related.
or
A qualifying combination of education and competencies as described above.
NOTE: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Education:

Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.

If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information.

Employment Type: OTHER

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