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Service Management Analyst Jobs in Georgia (NOW HIRING)

City of Augusta, GA

Management Analyst

Augusta, GA · On-site

Initiates, plans, coordinates, and implements responsible and complex management analyses, services, and activities. Perform professional work involving grant writing, coordination and administration;

Defense Health Agency

Management Analyst

Gordon, GA · On-site +1

$74K - $111K/yr

Perform management review and data analysis of all aspects of assigned system implementation to ... If you have retired from federal service and you are interested in employment as a reemployed ...

Department of Labor

Management Analyst

Atlanta, GA · On-site

$61K/yr

You must meet the Specialized Experience to qualify for Management Analyst, as described below ... service. If your education was completed at a foreign college or university, you must show ...

USAJOBS - Search

Management Analyst

Fort Eisenhower, GA · On-site

$74K/yr

... National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g ... Specialized Experience Management Analyst GS-0343-11 : One year of specialized experience which ...

City of Atlanta

Management Analyst II

Atlanta, GA · Hybrid

$68K - $70K/yr

Management Analysts and Senior Management Analysts report to the Program Operations Assistant ... High energy and a passion for service and the city's strategic direction, particularly in serving ...

City of Atlanta, GA

Management Analyst II

Atlanta, GA · On-site

$68K - $70K/yr

Management Analysts and Senior Management Analysts report to the Program Operations Assistant ... High energy and a passion for service and the city's strategic direction, particularly in serving ...

City of Atlanta

Management Analyst II

Atlanta, GA · Hybrid

$68K - $70K/yr

Management Analysts and Senior Management Analysts report to the Program Operations Assistant ... High energy and a passion for service and the city's strategic direction, particularly in serving ...

City of Atlanta, GA

Management Analyst I

Atlanta, GA · On-site

$62K - $68K/yr

Performs analyses of operational processes, efficiency, and effectiveness, of organization ... Within the Technical Services Department for Watershed Management, responsibilities include ...

City of Atlanta

Management Analyst I

Atlanta, GA · On-site

$62K - $68K/yr

Performs analyses of operational processes, efficiency, and effectiveness, of organization ... Within the Technical Services Department for Watershed Management, responsibilities include ...

City of Atlanta, GA

Management Analyst I

Atlanta, GA · On-site

$51K - $68K/yr

The Department of Public Works (DPW) Management Analyst I will serve as a key knowledge worker driving and leading critical initiatives for the department. This is a strategic and analytical position ...

City of Atlanta

Management Analyst I

Atlanta, GA · On-site

$62K - $68K/yr

Performs analyses of operational processes, efficiency, and effectiveness, of organization ... Within the Technical Services Department for Watershed Management, responsibilities include ...

Deckers

Inventory Management Analyst Reports to: Sr. Manager, Inventory Management Location: US (Remote ... Escalate issues with clear context, recommended next steps, and implications for service, revenue ...

TekCommands Inc

Incident Management Analyst

Atlanta, GA · On-site

... service performance to leadership. We are looking for an Incident Manager with 8+ years of ITSM ... and analyzing incident metrics such as MTTR, SLA compliance, and incident trends. The candidate ...

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Service Management Analyst information

See Georgia salary details

$36.3K

$71.7K

$111.5K

How much do service management analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service management analyst in Georgia is $71,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $86,100.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Georgia?

For Service Management Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Georgia look for?

The top searched job categories for Service Management Analyst jobs in Georgia are:

What cities in Georgia are hiring for Service Management Analyst jobs?

Cities in Georgia with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,739 per year, or $34.5 per hour.

Management Analyst

City of Augusta, GA

Augusta, GA • On-site

Full-time

Re-posted 17 days ago

Job description

Initiates, plans, coordinates, and implements responsible and complex management analyses, services, and activities. Perform professional work involving grant writing, coordination and administration; Conducts and/or oversees studies on operational, administrative, and legislative issues. Advises City Administrator regarding management and administrative issues and provides highly multifaceted and responsible assistance to various departments in completing special and ongoing projects. Performs and coordinates responsible professional innovation and process improvement work designed to improve the efficiency and effectiveness of city operations. Reports to the Administrator or other designated person and works with a variety of Augusta, Georgia employees involved in the grant acquisition process, etc.
Key Responsibilities and Performance Standards
  • Plan and organize operational, administrative, or management studies or projects. Conducts special analyses, identifies problems, determines analytical techniques and informational gathering processes, and obtains required information for analysis. Assist with preparation of the annual budget/capital improvement program, and provide responsible budget preparation, analysis, and monitoring support.
  • Responsible for finding funding opportunities for Augusta, Georgia. Writes and edits grant applications; Plans, organizes, researches, and manages grants administration for Augusta, Georgia; Monitors and evaluates information to determine compliance with prescribed standards and guidelines.
  • Gathers, analyzes, and evaluates existing systems, policies, procedures, processes, and practices for efficiency, effectiveness, and alignment with best practices (including field research and peer benchmarking research), making data-driven recommendations for improvement. Collects, analyzes, and reports data on the performance of program activities.
  • Plan and organize operational, administrative, or management studies or projects. Conducts special analyses, identifies problems, determines analytical techniques and informational gathering processes, and obtains required information for analysis. Coordinates the development and maintenance of standard operating procedures, annual reports, and strategic plan documentation.
  • Collect statistical information and update program performance measures, operating and budget transfers, revenues, and expenses. Analyze alternatives and make recommendations regarding performance measures, staffing, productivity, policy, and procedure modification. Prepare reports of study conclusions and recommendations and presents report to the City Administrator.
  • Works with internal and external partners to coordinate the City Administrator's goals.
  • Performs other duties of a similar nature or level.

Education: BA/BS degree in Accounting, Finance, Business Administration or another related occupational field. Master's degree in Business Administration, Public Administration or related field preferred.
Experience: Three (3) years in Accounting, Finance, Public Administration, or Business Management.
Knowledge/Skills/Abilities:
  • Considerable knowledge of principles and practices of process improvement, accounting, finance, budgeting, grant writing, management, and business administration.
  • Ability to plan and facilitate effective meetings and deliver effective public presentations.
  • Ability to clearly communicate complex material in a professional manner.
  • Proficiency in acquiring and maintaining skill sets on financial, operational and process improvement best practices.
  • Knowledge of budget preparation, review, and analysis procedures.
  • Proficiency in financial systems operations and generally accepted accounting practices.
  • Experience with innovation methods and tools.
  • Experience in change management and implementing new processes, technology, or structures.
  • Knowledgeable in the concepts of strategic plans, and legal contracts.
  • Ability to define objectives, assign priorities, manage multiple complex projects, organize resources, and meet completion deadlines.
  • Ability to prepare financial reports and perform quantitative data analysis.
  • Knowledge of and skill in reviewing current policies, practices and processes; gathering and analyzing data; identifying performance gaps; recommending and implementing improvements; and evaluating results.
  • Mastery of interpreting relevant federal, state, and local laws and ordinances, department regulations, and Augusta policies and procedures.
  • Mastery of Microsoft products, to include Excel, Word and PowerPoint.
  • Demonstrated ability to effectively collaborate with government officials, community agencies, the general public, and others at all organizational levels.

This position requires staff call up in emergency situations and travel from the office less than 50% of the time.
PERFORMANCE APTITUDES
  • Data Utilization: Requires the ability to coordinate, manage, and/or correlate data. Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
  • Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
  • Verbal: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
  • Math: Requires the ability to perform calculations for essential job functions.
  • Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
  • Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
  • Physical Abilities: Tasks require the ability to perform sedentary to light work. Tasks may involve extended periods of time at a keyboard or workstation.
  • Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

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