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Service Management Analyst Jobs in Georgia (NOW HIRING)

City of Augusta, GA

Management Analyst

Augusta, GA · On-site

Initiates, plans, coordinates, and implements responsible and complex management analyses, services, and activities. Perform professional work involving grant writing, coordination and administration;

Goldbelt, Inc.

Management Analyst

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Management Analyst provides comprehensive administrative, operational, and program management ... Strong customer service, written, and verbal communication skills. * Excellent organizational ...

U.S. Department of Defense (DOD)

$61K/yr

You will serve as a MANAGEMENT ANALYST in various Business Lines of NAV FACILITIES ENGINEERING ... the Federal service or equivalent experience in the private or public sector. Specialized ...

US Department of the Navy

$61K/yr

You will serve as a MANAGEMENT ANALYST in various Business Lines of NAV FACILITIES ENGINEERING ... the Federal service or equivalent experience in the private or public sector. Specialized ...

USAJOBS - Search

$61K/yr

You will serve as a MANAGEMENT ANALYST in various Business Lines of NAV FACILITIES ENGINEERING ... the Federal service or equivalent experience in the private or public sector. Specialized ...

US Department of Homeland Security

$61K/yr

One year of specialized experience, equivalent to the GS-07 grade level in Federal service, or ... management. (2) Coordinates with staff and partners to resolve routine issues, prepares ...

Southern Company

Exposure Management Analyst

Atlanta, GA · On-site

  • Medical

  • Retirement

Exposure Management Analyst At Southern Company, our core objective is to ensure safe and reliable ... Providing clean, safe, reliable and affordable energy with excellent service is our mission. The ...

Southern Company

Exposure Management Analyst

Atlanta, GA · On-site

$90 - $130/hr

  • Medical

  • Retirement

Exposure Management Analyst At Southern Company, our core objective is to ensure safe and reliable computing environment for the consumers of our services, both internally and externally. Our complex ...

Mississippi Power Co

Exposure Management Analyst

Atlanta, GA · On-site

$100 - $150/hr

  • Medical

  • Retirement

Exposure Management Analyst At Southern Company, our core objective is to ensure safe and reliable computing environment for the consumers of our services, both internally and externally. Our complex ...

DeKalb County

Management Analyst III

Decatur, GA · On-site

Conducts operational research, productivity analyses and management studies to assist in the management of departmental operations, programs, and services; compiles and/or monitors various ...

DeKalb County

Management Analyst III

Decatur, GA · On-site

Conducts operational research, productivity analyses and management studies to assist in the management of departmental operations, programs, and services; compiles and/or monitors various ...

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Service Management Analyst information

See Georgia salary details

$36.3K

$71.7K

$111.5K

How much do service management analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service management analyst in Georgia is $71,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $86,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Georgia? For Service Management Analyst jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Georgia look for? The top searched job categories for Service Management Analyst jobs in Georgia are:
What cities in Georgia are hiring for Service Management Analyst jobs? Cities in Georgia with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,739 per year, or $34.5 per hour.

Management Analyst

U.S. Department of Defense (DOD)

Fort Stewart, GA

$61K/yr

Full-time

Posted yesterday

New

U.S. Department Of Defense rating

7.9

Company rating: 7.9 out of 10

Based on 537 frontline employees who took The Breakroom Quiz

28th of 49 rated military and defense

Job description

About the Position: Serves as a Management Analyst for Medical Expense and Performance Reporting System (MEPRS), Management and Manpower Analysis Branch, of the Resource Management Division.
This position is located in Ft. Stewart, GA.
This is a Direct Hire SolicitationQualifications:Who May Apply: US Citizens
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Basic Requirements for Management Analyst:
Specialized Experience: One year of specialized experience which includes analyzing and researching workload processes; developing, planing, and conducting management project studies; and solving problems involving different aspects of medical data. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).
OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: human resources, health care administration, and/or management.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.Education:FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Employment Type: OTHER

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