ZipRecruiter

Log In

1

Service Management Analyst Jobs in Georgia (NOW HIRING)

Flight Centre Travel Group (usa) Inc

Corporate Shared Services Work type: Full time Location: Queensland Categories: Finance Revenue Management Analyst ANZ We are looking for a Revenue Management Analyst to join our ANZ team and drive ...

previous pagenext page

Showing results 21-40

All JobsService Management Analyst JobsService Management Analyst Jobs in Georgia

Service Management Analyst information

See Georgia salary details

$36.3K

$71.7K

$111.5K

How much do service management analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service management analyst in Georgia is $71,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $86,100.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Georgia?

For Service Management Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Georgia look for?

The top searched job categories for Service Management Analyst jobs in Georgia are:

What cities in Georgia are hiring for Service Management Analyst jobs?

Cities in Georgia with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,739 per year, or $34.5 per hour.

Program Management Analyst (Extramural)

Atlanta, GA • On-site

Goldbelt, Inc.
Public Administration • 51 - 200 employees
Learn more about Goldbelt, Inc.external

$100 - $125/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Integrated Logistics Services (GbILS) provides four specific areas of expertise—Logistics Engineering, Measurement Sciences, Program Management, and Technical Support—serving the scientific, technical, and engineering needs of clients. GbILS values its innovative thinking and service-oriented team who provide services for a variety of federal government and commercial clients.

Summary

We seek a Program Management Analyst to work with the Centers for Disease Control and Prevention (CDC) in Atlanta, GA. The successful candidate will be placed as a GbILS contractor at a CDC facility. CDC is the nation’s premier health promotion, prevention, and preparedness agency. This position will work full time on the client site at the CDC Chamblee Campus.

Responsibilities Essential Job Functions
  • Providing technical guidance to division and offices in the development of Request for Contracts (RFC) based on written guidelines and procedures provided by the division, Center and OFR.
  • Serve as expert in the branch, providing technical guidance on internal processes and procedure for preparing all acquisitions for funding. Acquisitions such as: Contracts, IAAs, IPAs, and some Cooperative Agreements.
  • Contractor will ensure routine policies, guidelines, instructions, and procedures for program management requirements provided by the extramural coordinator are followed.
  • Provide guidance for where to find required documents. Instructions on how to enter documents in DHDSP extramural tracking systems, pull reports, and implementation of any new automation systems to improve internal program management operations within the Branch.
  • Provide technical guidance to senior leadership, contract officer technical representatives, project officers, and subject matter experts within the Branch to facilitate the development of grant and contract related documents which may include the development of supporting documentation for review, approval, and execution by Branch management.
  • Compiling data and preparing program management status reports for review at all levels. Reviews internal processes and procedures and proposes improvements to promote efficiency and cost savings.
  • Analyzing and evaluating the effectiveness of program management operations in meeting established goals and objective and proposes areas and methods by which efficiency of operations can be improved.
  • Utilizing qualitative and quantitative methods to assess progress toward program goals and objectives.
  • Preparing reports and briefs based on program management activities.
Qualifications Necessary Skills and Knowledge
  • Advanced skills in Microsoft Office programs (Word, Excel, PowerPoint, Teams) routinely used to perform tasks
  • Should have or rapidly gain knowledge on CDC specific policies, procedures and/or systems that are applicable to the work within this task, including, but not limited to: Section 508, Plain Language, eClearance, use of CDC logo, the CDC style guide, TASNET (Time and Attendance system), CONCUR Government Edition travel system, Integrated Conference Approval Portal (ICAP), SharePoint Travel projection and tracking tool, Managing Accounting Credit Card System (MACCs 1350), Non U.S. Citizen Access System (NCAMS), etc.
Minimum Qualifications
  • Bachelors or Masters in Public Health, Communications or Business related field.
  • A minimum of 5 years of supervisory experience.
  • A minimum of 5 years senior level project management experience, including demonstrated knowledge of principles and concepts.
  • Demonstrated ability to work well independently, be solution-oriented, motivated, and committed to customer and company success.
  • Ability to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment while balancing multiple, competing priorities.
  • Excellent judgement and decision making with strong analytic skills; business intuition and business acumen.
  • Experience in program evaluation, including logic model development.
  • Prior experience working with the CDC is highly desired to understand the culture and environment.
  • Ability to obtain and maintain CDC clearance.
Preferred Qualifications
  • Any related certifications.
Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience.

  • medical, dental, and vision insurance
  • a 401(k) plan with company matching
  • tax-deferred savings options
  • supplementary benefits
  • paid time off
  • professional development opportunities
#J-18808-Ljbffr

Apply