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Service Management Analyst Jobs in Georgia (NOW HIRING)

TekCommands Inc

Incident Management Analyst

Atlanta, GA · On-site

... service performance to leadership. We are looking for an Incident Manager with 8+ years of ITSM ... and analyzing incident metrics such as MTTR, SLA compliance, and incident trends. The candidate ...

DeKalb County

Management Analyst I (CIP)

Decatur, GA · On-site

$23.26 - $37.44/hr

... and customer service appropriate to the assigned position and abilities of the individual ... Conducts operational research, productivity analyses and/or management studies in order to learn ...

DeKalb County

Management Analyst I (CIP)

Decatur, GA · On-site

$23.26 - $37.44/hr

... and customer service appropriate to the assigned position and abilities of the individual ... Conducts operational research, productivity analyses and/or management studies in order to learn ...

AIG

Claims Management Analyst

Atlanta, GA

Claims Management Analyst Join us as a Claims Analyst to grow your experience in handling complex ... Have proven organizational, time management and customer service skills * Understanding of claim ...

NEWMARK

Spring11 - Asset Management Analyst

Atlanta, GA · On-site

$60K - $80K/yr

Spring11, an affiliate of Newmark provides a full suite of commercial real estate services to a ... The Analyst will be responsible for the management of high-yield debt and equity positions for ...

NEWMARK

Spring11 - Asset Management Analyst

Atlanta, GA · On-site

$60K - $80K/yr

Spring11, an affiliate of Newmark provides a full suite of commercial real estate services to a ... The Analyst will be responsible for the management of high-yield debt and equity positions for ...

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Showing results 21-40

All JobsService Management Analyst JobsService Management Analyst Jobs in Georgia

Service Management Analyst information

See Georgia salary details

$36.3K

$71.7K

$111.5K

How much do service management analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service management analyst in Georgia is $71,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $86,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Georgia? For Service Management Analyst jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Georgia look for? The top searched job categories for Service Management Analyst jobs in Georgia are:
What cities in Georgia are hiring for Service Management Analyst jobs? Cities in Georgia with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,739 per year, or $34.5 per hour.

Incident Management Analyst

TekCommands Inc

Atlanta, GA • On-site

Contractor

Re-posted 5 days ago

Job description

Top 3 Skills Required
  1. Incident Management (ITSM/ITIL) – Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution.
  2. ServiceNow Reporting & Analytics – Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights.
  3. Reporting & Presentation Skills (PowerPoint/Office Suite) – Developing executive-level presentations, visualizing data, and communicating service performance to leadership.

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.

The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.