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Service Experts Jobs in Raleigh, NC (NOW HIRING)

Service Experts

Office Administrator II

Raleigh, NC · On-site

$17.50 - $24/hr

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that ...

Cloudera

Key Account Director

Raleigh, NC · Remote

... service experts/specialists while maintaining account oversight. * Own account relationships and drive overall customer success for these assigned accounts. * Build consensus and develop ...

Surface Experts

Creative Repair Specialist

Durham, NC · On-site

$17 - $24/hr

Put Business Needs Above Personal Wants Compensation: $17.00 - $24.00 per hour About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to ...

Surface Experts

Apprentice

Durham, NC · On-site

$17 - $24/hr

Problem-solve repairs with creativity About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair minor damage to surfaces like Floors, Countertops, Bathtubs ...

Surface Experts

Painter

Durham, NC · On-site

$17 - $22/hr

Be Teachable Compensation: $17.00 - $22.00 per hour About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors ...

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Service Experts information

See Raleigh, NC salary details

$11

$23

$41

How much do service experts jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service experts in Raleigh, NC is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $27.12 per hour, depending on experience, location, and employer.

How do Service Experts typically collaborate with other departments to resolve customer issues?

Service Experts frequently work cross-functionally with departments such as technical support, sales, and product teams to address customer concerns efficiently. They serve as the main point of contact for customers but often escalate complex technical problems to specialized teams or coordinate with sales to recommend upgrades and solutions. Effective communication and a team-oriented approach are essential, as Service Experts must relay customer feedback and ensure follow-through on solutions. This collaboration not only helps resolve issues faster but also enhances customer satisfaction and supports continuous improvement within the organization.

What are Service Experts?

Service Experts are professionals who specialize in providing installation, maintenance, and repair services for heating, ventilation, air conditioning (HVAC), and related home comfort systems. They are trained to diagnose issues, recommend solutions, and ensure systems operate efficiently and safely. Service Experts often work for companies that offer comprehensive home and commercial services, including emergency repairs and regular maintenance plans. Their expertise helps customers maintain a comfortable and safe indoor environment.

What are the key skills and qualifications needed to thrive as a Service Expert, and why are they important?

To thrive as a Service Expert, you need strong customer service abilities, problem-solving skills, and a relevant educational background or technical training in the services provided. Familiarity with customer relationship management (CRM) software and standard industry tools is often required, and certifications may be necessary depending on the sector (e.g., HVAC, IT). Excellent communication, patience, and a proactive attitude help build trust and effectively address client concerns. These skills ensure high-quality service delivery, customer satisfaction, and positive business outcomes.

What is the difference between Service Experts vs HVAC Technicians?

AspectService ExpertsHVAC Technicians
CredentialsCertifications in HVAC, EPA refrigerant handling, manufacturer trainingHVAC certifications, EPA license, technical training
Work EnvironmentResidential, commercial, service calls, installationResidential and commercial HVAC systems, troubleshooting, repairs
Employer & Industry UsageHVAC service companies, contractors, maintenance firmsHVAC service providers, installation companies, maintenance firms

Service Experts and HVAC Technicians both work in the HVAC industry, often performing similar tasks such as repairs, maintenance, and installations. Service Experts typically refers to a company or brand name, while HVAC Technicians are the skilled professionals performing the work. Both roles require similar certifications and work in comparable environments, making them closely related in the industry.

What are popular job titles related to Service Experts jobs in Raleigh, NC? For Service Experts jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Experts jobs in Raleigh, NC look for? The top searched job categories for Service Experts jobs in Raleigh, NC are:
Service Experts jobs near you
Infographic showing various Service Experts job openings in Raleigh, NC as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $49,109 per year, or $23.6 per hour.
Sales Operations Coordinator III

Sales Operations Coordinator III

Service Experts

Raleigh, NC • On-site

Full-time

Posted 6 days ago

Service Experts rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

163rd of 217 rated repair and maintenance companies

Job description

Welcome!
Responsible for supporting the Sales Team and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed, under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment.
Key Responsibilities:
  • Answer incoming calls from technicians and operations support
  • Coordinate technicians work assignments for next work day
  • Review technician paperwork for accurate billing
  • Opening and closing residential installs
  • Pulling permits when necessary
  • Processing job packets
  • Registering equipment for warranty coverage
  • Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Identifies potential problems to prevent premature and unexpected breakdowns or callbacks.
  • Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call
  • Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls
  • Efficiently and effectively plans and routes technicians to service calls based on technician availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board.
  • Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning
  • Ensures Sales Dispatch Board and other related modules in STARS are updated as required
  • Promptly responds to service technicians' requests, both by radio and telephone Represents the company professionally, honestly, and ethically in all business matters and concerns
  • Contacts next customers to confirm appointments and page calls to the assigned technicians
  • Identifies issues/problems/concerns regarding technician and support center productivity based on continual communication and working with technicians and the Support Center. Informs General Manager and/or operations/office manager of issues/problems/concerns requiring their attention and action.
  • Gathers information from the Residential Sales Consultant after the sales call presentation to document the sale details (or what was quoted if no sale) and enters pertinent details into the sales tracking system. Based on the scheduled installation time, schedules follow-up referral call.
  • Keeps the General Manager or Sales Manager abreast of issues, problems, and other pertinent information
  • Completes and distributes the Daily Sales report; reviews sales reports for errors/omissions and enters corrections in system(s); updates any lead errors; and checks Web Portal for messages
  • As requested/required, generates reports from systems. As needed/required, tracks activities for center or region-specific contests/events and to distribute relevant information to Residential Sales Consultants, Sales Managers, and others.
  • Performs similar/other duties as needed or assigned

Desired Skills and Qualifications:
  • High school diploma or equivalent with 2 years' experience working in customer service or another customer-facing environment. Prior experience dispatching is desirable.
  • Experience or training in the use of computers and related systems in an administrative office environment. Prior experience with an AS400 system desirable.
  • Must be able to multi-task and work effectively in a fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to learn and to practice proper radio-communication techniques and to utilize pager systems
  • Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns)
  • Ability to make decisions based on established guidelines and procedures
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

Minimum Experience: 6+
Years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

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