ZipRecruiter

Log In

1

Service Excellence Manager Jobs in Chicago, IL (NOW HIRING)

Koch Industries

Operational Excellence Manager

Monee, IL · On-site

$110K - $140K/yr

Your Job The site Operational Excellence Manager will be responsible for the maturity of the Molex ... services, and solutions for the data communications, medical, industrial, automotive and consumer ...

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$15.50 - $18/hr

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset ... operational excellence while enabling risk reduction in a deadline-sensitive delivery model

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$15.50 - $18/hr

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset ... operational excellence while enabling risk reduction in a deadline-sensitive delivery model

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$17 - $19.75/hr

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset ... operational excellence while enabling risk reduction in a deadline-sensitive delivery model

ADM

GBS Process Excellence Manager

Chicago, IL · On-site

$92K - $170K/yr

GBS Process Excellence Manager - Chicago or Decatur, IL or Erlanger, KY Description:In the role of ... Deploy Service Delivery Model (operating model) using Lean methods such as Leader Standard work ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

... excellence through process improvements and KPI management. What You'll Do * Lead daily service operations and remote technical support * Serve as the technical escalation point for complex equipment ...

PetSuites

Customer Service Supervisor

Naperville, IL

$17/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Schaumburg, IL · On-site

$16 - $17/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Schaumburg, IL · On-site

$16 - $17/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Naperville, IL

$17/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Saint Charles, IL · On-site

$16 - $17/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Saint Charles, IL · On-site

$16 - $17/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

Public Storage

District Manager

Chicago, IL

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Chicago, IL · On-site

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Chicago, IL

$109K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

next page

Showing results 1-20

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Chicago, IL

Service Excellence Manager information

See Chicago, IL salary details

$34K

$72.1K

$122.2K

How much do service excellence manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service excellence manager in Chicago, IL is $72,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are the most commonly searched types of Service Excellence jobs in Chicago, IL?

The most popular types of Service Excellence jobs in Chicago, IL are:

What are popular job titles related to Service Excellence Manager jobs in Chicago, IL?

For Service Excellence Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Chicago, IL look for?

The top searched job categories for Service Excellence Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Service Excellence Manager jobs?

Cities near Chicago, IL with the most Service Excellence Manager job openings:

Service Excellence Manager jobs near you

Operational Excellence Manager

Koch Industries

Monee, IL • On-site

$110K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Koch Industries rating

8.0

Company rating: 8.0 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

138th of 543 rated manufacturers

Job description

Your Job
The site Operational Excellence Manager will be responsible for the maturity of the Molex operating system for the Busbar team to assemble plans to deploy capabilities through training, coaching, workshops, and project leadership, and executing on those plans.
Our Team
Molex creates connections for life by enabling technologies that transform the future and improve lives. With a presence in more than 40 countries, Molex offers a complete range of connectivity products, services, and solutions for the data communications, medical, industrial, automotive and consumer electronics industries. This leader will support our Power and Signal Business Unit, specifically the Busbar space.
What You Will Do
  • Assess manufacturing site performance across Operational Excellence capabilities and identify improvement opportunities.
  • Develop and execute site Operational Excellence roadmaps aligned with Business Unit and divisional objectives.
  • Lead Value Stream Design, Value Stream Mapping, and Lean transformation initiatives to improve Safety, Quality, Delivery, Cost, and Cash (SQDCC) performance
  • Deploy Operational Excellence capabilities through training, coaching, workshops, Kaizen events, and direct project leadership.
  • Drive the deployment and sustainment of the Molex Operating System, including Tiered Daily Management, visual management, and standard work practices.
  • Lead continuous improvement, Lean Manufacturing, Six Sigma, VAVE, productivity, cost-reduction, and capacity expansion initiatives across the site
  • Establish and manage a pipeline of improvement projects that deliver measurable gains in productivity, quality, cost, capacity, and operational performance.
  • Collaborate with site, business unit, and divisional leadership, as well as cross-functional teams, to improve end-to-end business performance and accelerate results.
  • Lead KPI reporting and support management reviews, QBUs, financial reviews, and capacity planning to drive operational and strategic decision-making.
  • Train, coach, and mentor Operational Excellence leaders and site leadership teams in Lean thinking, problem-solving, and continuous improvement methodologies.
  • KPI reporting, support in management and financial reviews (QBUs), and capacity planning to support operational performance and strategic decision-making.
  • Drive a culture of continuous improvement, employee engagement, accountability, and ownership through structured change management and capability development.

Who You Are (Basic Qualifications)
  • Bachelor's degree in a business or engineering discipline
  • 5 + years in industrial, manufacturing, process engineering/optimization experience
  • 7+ years' experience in leading improvement efforts and projects
  • Must have excellent ability to influence without authority
  • Excellent verbal and written communication skills with co-workers, customers, and senior management.
  • Excellent group facilitation skills including gaining consensus and negotiating difficult situations
  • Must work with a high degree of autonomy and manage multiple priorities while delivering excellent results
  • Proficient with MS Office - PowerPoint, Excel, Word, iGrafx, Visio, iObeya, iNexus, Minitab
  • Ability to travel domestic and international as required

What Will Put You Ahead
  • Master's degree in business or engineering discipline
  • Leadership within a lean transformation at a leading lean manufacturing company
  • Leadership within a company's operating or business system
  • Training and coaching of new black belts and master black belts for six sigma.

For this role, we anticipate paying $110,000 - $140,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).

What Koch Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply