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Service Excellence Manager Jobs in Arizona (NOW HIRING)

Eurest

DISTRICT MANAGER - WESTERN REGION - MESA, AZ

Mesa, AZ · On-site

$100K - $110K/yr

... Services and Executive Chefs, ensuring operational excellence, client satisfaction, and strong ... Manage budgeting, forecasting, financial reporting, and business planning for the account. * Drive ...

AXIS Capital

Account Manager

Phoenix, AZ · On-site

AM) and underwriting teams, the AM focuses on maintaining service excellence, managing the book of business, and achieving key metrics in retention, profitability, and growth. Leveraging expertise in ...

HOAMCO

General Manager

Surprise, AZ · On-site

General Manager - Happy Trails HOAMCO, a homeowner association management company, is seeking an ... Strong leadership skills that build teamwork, accountability, camaraderie, and service excellence

Hyatt

General Manager

Tucson, AZ · On-site

Previous General Manager experience in a Hyatt Regency or comparable full-service upscale hotel ... Champion a culture of safety, inclusion, ethics, and service excellence. Performance Expectations:

CCMC

General Manager

Surprise, AZ

General Manager - Happy Trails HOAMCO, a homeowner association management company, is seeking an ... Strong leadership skills that build teamwork, accountability, camaraderie, and service excellence

Agility 360

Customer Service Associate (Banking)

Chandler, AZ · On-site

$14.75 - $20.50/hr

Your dedication to service excellence will be unwavering, and you'll find fulfillment in embracing ... Manage treasury and payment operations, including ACH transactions, wire transfers, positive pay ...

Agility 360

Customer Service Associate (Banking)

Chandler, AZ · On-site

$14.25 - $19.75/hr

Your dedication to service excellence will be unwavering, and you'll find fulfillment in embracing ... Manage treasury and payment operations, including ACH transactions, wire transfers, positive pay ...

Abrio Home Care

Staffing Manager - Mesa

Mesa, AZ · On-site

$44K - $48K/yr

Our organization is committed to service excellence for people with disabilities and the elderly. We are looking for someone to fill our position as Staffing Manager in our Mesa office. This position ...

ABRIO

Staffing Manager - Mesa

Mesa, AZ · On-site

$44K - $48K/yr

Our organization is committed to service excellence for people with disabilities and the elderly. We are looking for someone to fill our position as Staffing Manager in our Mesa office. This position ...

Abrio Home Care

Staffing Manager - Mesa

Mesa, AZ · On-site

$44K - $48K/yr

... to service excellence for people with disabilities and the elderly. We are looking for someone to ... Manages and directs the operation of home care service delivery by recruiting, onboarding, and ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Arizona

Service Excellence Manager information

See Arizona salary details

$30.8K

$65.2K

$110.4K

How much do service excellence manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service excellence manager in Arizona is $65,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,000.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are the most commonly searched types of Service Excellence jobs in Arizona? The most popular types of Service Excellence jobs in Arizona are:
What are popular job titles related to Service Excellence Manager jobs in Arizona? For Service Excellence Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Arizona look for? The top searched job categories for Service Excellence Manager jobs in Arizona are:
What cities in Arizona are hiring for Service Excellence Manager jobs? Cities in Arizona with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Arizona as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $65,205 per year, or $31.3 per hour.

Outside Sales Professional

Service Corporation International

Glendale, AZ

Full-time

Re-posted 8 days ago

Service Corporation International rating

6.7

Company rating: 6.7 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence.

Revenue Generation

  • Responsible for attaining or exceeding monthly sales revenue quota.  Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products.  Influences consumer on the benefits of pre-planning for a soft close. 
  • Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options.  Develops an understanding of each family’s unique needs and offers solutions to meet their needs. Provides service beyond expectations to form the foundation for future sales.  Promotes the SCI Brand and service excellence.   
  • Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions. Provides and walks family through final contract.  Addresses final questions. 

Prospecting

  • Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships.  Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars.  Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends
  • Obtains referrals from families served through after care visits (ACV).
  • Schedules sales appointments.  Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments.

Build Relationships with Families

  • Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments.  Connects with families through listening, honest communication and genuine concern
  • Supports families in time of grief with acts of kindness; attends services and/or receptions.
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future

Teamwork

  • Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes
  • Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

  • High school diploma or equivalent required
  • college coursework preferred

License

  • Funeral Directors License where required by state law
  • Life Insurance license where required by state law; company will support obtaining licensing
  • Current state/province issued driver’s license with an acceptable driving record

Experience

  • Sales experience preferred
  • Industry experience a plus
  • Previous Customer Relationship Management (CRM) systems experience a plus

Skills and Abilities

  • Computer and technology skills
  • Goal oriented self-starter
  • Public speaking ability; comfortable presenting to small groups
  • Ability to work well in a team, as well as independently
  • Ability to work a significant number of evenings and weekends
  • Bilingual is a plus
Postal Code: 85301Category (Portal Searching): SalesJob Location: US-AZ - Glendale

Company Description

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.

What Service Corporation International employees say

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