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Service Excellence Manager Jobs in Arizona (NOW HIRING)

AutoZone

Part Sales Manager - Part Time

Tucson, AZ

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

Benihana - Chandler

Manager

Chandler, AZ · On-site

$65K - $71K/yr

Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience * Monitor product quality, vendor relationships, and compliance with sanitation and safety ...

Benihana - Chandler

Manager

Chandler, AZ · On-site

$70 - $100/hr

Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience * Monitor product quality, vendor relationships, and compliance with sanitation and safety ...

Benihana

Restaurant Manager

Chandler, AZ · On-site

$65K - $71K/yr

Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience * Monitor product quality, vendor relationships, and compliance with sanitation and safety ...

Benihana - Chandler

Restaurant Manager

Chandler, AZ · On-site

$65K - $71K/yr

Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience * Monitor product quality, vendor relationships, and compliance with sanitation and safety ...

Wastequip WRX

Parts Manager

Phoenix, AZ · On-site

$85 - $120/hr

The **Parts Manager (L5)** is responsible for leading the complete parts and warehouse operation ... Customer Experience & Service Excellence*** Lead all aspects of customer support, including order ...

Wastequip Inc

Parts Manager

Phoenix, AZ · On-site

$90 - $130/hr

The **Parts Manager (L5)** is responsible for leading the complete parts and warehouse operation ... Customer Experience & Service Excellence*** Lead all aspects of customer support, including order ...

Codeforce 360

ITSM Manager

Phoenix, AZ · On-site

Maintain technical documentation and contribute to process improvements and operational excellence. Required Skills: * 8+ years of experience in Technical Service Management, Production Support, or ...

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Service Excellence Manager information

See Arizona salary details

$30.8K

$65.2K

$110.4K

How much do service excellence manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service excellence manager in Arizona is $65,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are the most commonly searched types of Service Excellence jobs in Arizona?

The most popular types of Service Excellence jobs in Arizona are:

What are popular job titles related to Service Excellence Manager jobs in Arizona?

For Service Excellence Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Arizona look for?

The top searched job categories for Service Excellence Manager jobs in Arizona are:

What cities in Arizona are hiring for Service Excellence Manager jobs?

Cities in Arizona with the most Service Excellence Manager job openings:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,205 per year, or $31.3 per hour.

Customer Support Manager

Limitless East Marketing

Phoenix, AZ

Full-time

Re-posted 17 days ago

Job description

Company Description

At Beloform Craft, we believe that exceptional customer experiences define great brands. We are a forward-thinking company dedicated to delivering high-quality products and building lasting relationships with our customers. Our team thrives on collaboration, innovation, and a shared commitment to excellence. As we continue to grow, we are looking for individuals who are passionate about service and ready to make a meaningful impact.

Job Description

We are seeking a Customer Support Manager to lead and elevate our customer service operations. This role is responsible for ensuring a seamless and positive experience for every customer interaction while supporting and guiding a team dedicated to delivering high standards of service. The ideal candidate is proactive, organized, and focused on continuous improvement.

Responsibilities

  • Oversee daily customer support operations and ensure service excellence
  • Lead, guide, and motivate the support team to meet performance goals
  • Handle escalated customer inquiries and resolve complex issues efficiently
  • Monitor service metrics and implement improvements where needed
  • Develop and maintain customer service policies and procedures
  • Collaborate with internal teams to enhance the overall customer experience
  • Ensure consistent communication standards across all support channels
Qualifications
  • Strong communication and interpersonal skills
  • Excellent problem-solving and decision-making abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Leadership mindset with a focus on team development
  • High level of organization and attention to detail
  • Adaptability and a commitment to delivering outstanding service
Additional Information
  • Competitive salary
  • Growth opportunities within the company
  • Supportive and collaborative work environment
  • Ongoing skill development and training
  • Stable, full-time position

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