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Service Excellence Manager Jobs in Arizona (NOW HIRING)

Royal Speedway Inc

Service Manager

Tucson, AZ

Minimum of five years of dealer-level or large facility management experience , is certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and ...

Tempe Mechanical

Service Manager

Tempe, AZ · On-site

$144K/yr

Monitor work quality, compliance, and safety to ensure consistent service excellence. * Review and ... Manage existing accounts to drive satisfaction, upsells, renewals, and contract expansions. * Track ...

Tempe Mechanical

Service Manager

Tempe, AZ · On-site

$144K/yr

Monitor work quality, compliance, and safety to ensure consistent service excellence. * Review and ... Manage existing accounts to drive satisfaction, upsells, renewals, and contract expansions. * Track ...

Public Storage

District Manager

Phoenix, AZ · On-site

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Phoenix, AZ

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Phoenix, AZ · On-site

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

Public Storage

District Manager

Phoenix, AZ

$116K/yr

Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Arizona

Service Excellence Manager information

See Arizona salary details

$30.8K

$65.2K

$110.4K

How much do service excellence manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service excellence manager in Arizona is $65,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,000.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are the most commonly searched types of Service Excellence jobs in Arizona? The most popular types of Service Excellence jobs in Arizona are:
What are popular job titles related to Service Excellence Manager jobs in Arizona? For Service Excellence Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Arizona look for? The top searched job categories for Service Excellence Manager jobs in Arizona are:
What cities in Arizona are hiring for Service Excellence Manager jobs? Cities in Arizona with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Arizona as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $65,205 per year, or $31.3 per hour.

Manufacturing Excellence Manager

Tempe Mechanical

Chandler, AZ • On-site

$85K - $100K/yr

Full-time

Re-posted 16 days ago

Job description

Manufacturing Excellence Manager
Tempe Mechanical | Chandler, AZ
Help Shape the Future of Our Manufacturing Operation
At Tempe Mechanical, we believe our fabrication shop is more than just a support department-it's a competitive advantage.
We're looking for an exceptional leader who is passionate about building great teams, improving processes, and creating a manufacturing operation that can support the next generation of growth.
This is an opportunity to make a lasting impact by helping transform our sheet metal fabrication facility into a highly organized, efficient, and scalable operation.
If you're energized by developing people, improving systems, and leading meaningful change, we'd love to meet you.
About the Role
As our Manufacturing Excellence Manager, you'll work directly with company leadership to improve every aspect of our fabrication operation.
You'll help bridge the gap between engineering, estimating, project management, production, shipping, and our growing online sales platform to ensure work flows efficiently from order to delivery.
Your mission is simple:
Build a manufacturing operation that is safe, organized, efficient, scalable, and driven by continuous improvement.
What You'll Do
  • Lead continuous improvement initiatives throughout the fabrication shop.
  • Develop and implement scalable manufacturing processes and standard operating procedures (SOPs).
  • Coach and develop shop employees while creating a culture of accountability, teamwork, and ownership.
  • Improve workflow from estimating and detailing through fabrication, packaging, and delivery.
  • Partner with project managers, purchasing, engineering, and production teams to improve communication and execution.
  • Identify bottlenecks and implement practical solutions that improve quality, efficiency, and throughput.
  • Develop KPIs and production metrics that help drive daily performance.
  • Help implement technology and automation to improve manufacturing operations.
  • Improve inventory control, material flow, and production scheduling.
  • Create systems that prepare the shop for long-term growth while maintaining exceptional quality and customer service.

Who You Are
You enjoy building things-but more importantly, you enjoy building people and systems.
You're a natural coach who believes great manufacturing starts with great leadership.
You thrive in fast-paced environments and don't shy away from challenges.
You see inefficiencies as opportunities, communicate well with others, and enjoy helping teams perform at a higher level.
You're just as comfortable walking the production floor as you are creating new processes or leading improvement meetings.
We're Looking For Someone Who Is
  • Self-motivated
  • Highly accountable
  • People-centered
  • Process-driven
  • Organized and detail-oriented
  • A strong communicator
  • Comfortable leading change
  • Passionate about coaching and developing others
  • Calm under pressure
  • Driven by continuous improvement

Pay
  • $85,000 - $100,000 - Pay Rate Determined in Interview
Preferred Experience
  • Manufacturing leadership
  • Sheet metal fabrication (preferred but not required)
  • Lean Manufacturing or Continuous Improvement
  • Production planning and scheduling
  • SOP development
  • KPI and performance management
  • Team leadership and coaching
  • ERP or manufacturing software
  • Process improvement and operational excellence

What Success Looks Like
Within your first year, you'll help us:
  • Create standardized processes throughout the fabrication shop.
  • Improve production flow and communication between departments.
  • Increase productivity while maintaining exceptional quality.
  • Develop employees through coaching and accountability.
  • Improve production scheduling and material flow.
  • Build measurable KPIs for safety, quality, productivity, and on-time delivery.
  • Prepare the manufacturing operation to support significant future growth.

Why Tempe Mechanical?
At Tempe Mechanical, we're committed to investing in our people, our technology, and our manufacturing capabilities. We believe innovation and operational excellence begin on the shop floor, and we're looking for someone who shares that vision.
This is an opportunity to help shape the future of our manufacturing operation, influence company-wide success, and leave a lasting impact on an organization that values continuous improvement and strong leadership.
If you're passionate about developing people, building efficient systems, and creating a world-class manufacturing operation, we'd love to hear from you.

Apply