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Service Excellence Manager Jobs in Arizona (NOW HIRING)

Tempe Mechanical

Service Manager

Tempe, AZ · On-site

$144K/yr

Monitor work quality, compliance, and safety to ensure consistent service excellence. * Review and ... Manage existing accounts to drive satisfaction, upsells, renewals, and contract expansions. * Track ...

Axon

Manager, Protective Services Unit

Scottsdale, AZ

$69K - $70K/yr

Your Impact The Protective Services Unit Manager is responsible for developing and sustaining an ... Ensure operational decisions reflect professionalism, sound judgment, and service excellence.

Axon

Manager, Protective Services Unit

Scottsdale, AZ · On-site

$69K - $70K/yr

Your Impact The Protective Services Unit Manager is responsible for developing and sustaining an ... Ensure operational decisions reflect professionalism, sound judgment, and service excellence.

Alphabe Insight Inc

Customer Support Manager

Phoenix, AZ · On-site

Oversee daily customer support operations and ensure service excellence * Lead, guide, and motivate ... Ability to manage multiple priorities in a fast-paced environment * Leadership mindset with a focus ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Arizona

Service Excellence Manager information

See Arizona salary details

$30.8K

$65.2K

$110.4K

How much do service excellence manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service excellence manager in Arizona is $65,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are the most commonly searched types of Service Excellence jobs in Arizona?

The most popular types of Service Excellence jobs in Arizona are:

What are popular job titles related to Service Excellence Manager jobs in Arizona?

For Service Excellence Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Arizona look for?

The top searched job categories for Service Excellence Manager jobs in Arizona are:

What cities in Arizona are hiring for Service Excellence Manager jobs?

Cities in Arizona with the most Service Excellence Manager job openings:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,205 per year, or $31.3 per hour.

Service Manager

Tempe Mechanical

Tempe, AZ • On-site

$144K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Service Manager
Commercial HVAC Service Division
Reports To: Vice President of Operations
Location: Tempe, AZ - travel across Greater Phoenix
Compensation: Up to $144,000 annually, including bonuses and incentives
POSITION SUMMARY
The Commercial HVAC Service Manager manages and grows the commercial service department - ensuring operational excellence, customer satisfaction, and profitable growth. This role oversees day-to-day service operations, leads the field service team, and drives new account sales through business development and strong client relationships.
DUTIES & RESPONSIBILITIES
Operations & Management
  • Oversee all commercial HVAC service operations - maintenance, repairs, and emergency response.
  • Manage scheduling, dispatching, and technician workloads for efficiency and response times.
  • Monitor work quality, compliance, and safety to ensure consistent service excellence.
  • Review and approve work orders, quotes, and service reports for accuracy and profitability.

Sales & Business Development
  • Pursue and secure new commercial service accounts through prospecting and networking.
  • Develop proposals, quotes, and service agreements tailored to client needs.
  • Collaborate with the Director and marketing/sales teams on revenue growth strategies.
  • Manage existing accounts to drive satisfaction, upsells, renewals, and contract expansions.
  • Track sales performance and maintain a robust pipeline of opportunities.

Leadership & Team Development
  • Lead, train, and motivate technicians, dispatchers, and coordinators to hit departmental goals.
  • Conduct performance evaluations and coaching to promote professional growth.
  • Foster a team culture built on safety, accountability, and customer service.
  • Facilitate regular team meetings on safety, scheduling, and performance.

Customer Relations
  • Serve as the primary point of contact for key commercial clients.
  • Respond to escalated service issues and ensure timely resolution.
  • Conduct site visits and customer meetings to evaluate service quality and build relationships.
  • Ensure consistent communication and follow-up to strengthen long-term partnerships.

Financial & Administrative
  • Support the Director with budgeting, forecasting, and financial reporting for the department.
  • Track sales, service revenue, labor utilization, and profit margins.
  • Maintain accurate, timely documentation for all service and sales activity.

Safety & Compliance
  • Enforce safety policies and procedures to sustain a zero-incident culture.
  • Verify technician certifications and maintain compliance with EPA, OSHA, and local regulations.
  • Conduct periodic site inspections and safety audits.

QUALIFICATIONS
  • High school diploma or equivalent required; associate or technical degree in HVAC or mechanical systems preferred.
  • Minimum 5-7 years of commercial HVAC experience, including 2-3 years in a supervisory or management role.
  • Demonstrated success in HVAC service operations and new business development or sales.
  • Strong understanding of commercial HVAC systems, maintenance agreements, and service delivery models.
  • Proven ability to drive sales growth and maintain strong customer relationships.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong business acumen - able to manage budgets, pricing, and profitability.
  • Proficiency with service management / CRM software (e.g., ServiceTitan or similar).
  • EPA certification and HVAC licensing preferred.

BENEFITS
  • Medical, Dental, Vision, and Life Insurance
  • Profit Sharing Retirement Plan
  • ZayZoon - Wages on Demand
  • 6 Paid Holidays
  • 48 Hours of Paid Time Off
  • 40 Hours of Sick Time
  • Company events and more

OUR PROMISE
Tempe Mechanical is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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