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Service Director Jobs in Howell, MI (NOW HIRING)

People's Express

Deputy Director

Whitmore Lake, MI

Working closely with the Director, you'll turn strategy into action, oversee department heads ... Monitor service reliability, safety metrics, and costs; support real-time decisions during ...

People's Express

Deputy Director

Whitmore Lake, MI · On-site

$95K - $110K/yr

Working closely with the Director, you'll turn strategy into action, oversee department heads ... Monitor service reliability, safety metrics, and costs; support real-time decisions during ...

People's Express

Deputy Director

Whitmore Lake, MI · On-site

$95K - $110K/yr

Working closely with the Director, you'll turn strategy into action, oversee department heads ... Monitor service reliability, safety metrics, and costs; support real-time decisions during ...

Singh

Clinical Director

West Bloomfield, MI · On-site

$74K - $100K/yr

Essential Functions: 1. Participates in developing standards which ensure safe and effective service to patients and families. Has joint responsibility with the Executive Director for seeing that ...

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Service Director information

See Howell, MI salary details

$28.5K

$96.1K

$163.3K

How much do service director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service director in Howell, MI is $96,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $112,300.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Howell, MI?

The most popular types of Service jobs in Howell, MI are:

What job categories do people searching Service Director jobs in Howell, MI look for?

The top searched job categories for Service Director jobs in Howell, MI are:

What cities near Howell, MI are hiring for Service Director jobs?

Cities near Howell, MI with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Howell, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 24% Part Time, 2% Contract, and 5% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $96,079 per year, or $46.2 per hour.

Nursing Director, Surgical Services Henry Ford West Bloomfield

Henry Ford Medical Group

West Bloomfield, MI

Full-time

Re-posted 5 days ago

Job description

General Summary:

Henry Ford West Bloomfield Hospital is recruiting for a Nursing Director of Surgical Services. Reporting to the hospital Chief Nursing Officer, this leader will be responsible for providing the overall direction and administration of the inpatient and outpatient Surgical and Endoscopy Services departments across multiple sites in order to ensure same operates efficiently and effectively. This leader will regularly review and revise department standards and ensures procedures performed comply with all Hospital and regulatory agency standards. They will also develop and implement programs within department(s) based on needs assessments.

Education/Experience Required:

         Knowledge of overall nursing and surgical nursing skills, theories, and practices as normally acquired through completion of a nursing program.

         Perioperative nursing expertise and knowledge of management practices and theories at a level normally acquired through completion of a master's degree in nursing, business, or closely related field.

         Current license to practice as a Registered Nurse in the State of Michigan required.

         Approximately five to seven years progressively more responsible nursing experience, with at least two years in a supervisory role, in order to gain comprehensive knowledge of nursing services policies and operations as well as the ability to organize and direct work of technical and support staff.

         Interpersonal skills necessary in order to provide effective leadership to departmental personnel, negotiate with vendors and to develop and maintain a wide variety of internal and external cooperative working relationships.

         Analytical skills necessary to plan, develop, and administer department budgets, to evaluate and maintain standards of quality and safety, and to resolve complex technical and administrative problems encountered in the operation of a surgical services department.

Additional Information
  • Organization: Henry Ford Medical Group
  • Department: Administration-West Blmfld
  • Henry Ford Health Location: Henry Ford West Bloomfield Hospital 
  • Shift: Day Job
  • Union Code: Not Applicable

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