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Service Director Jobs in Foley, AL (NOW HIRING)

Greer's Market

Store Director

Pensacola, FL · On-site

... service, values, community involvement and performance." A Greer's Store Director leads the day to day activities of an individual Company-owned store, ensuring all departments are fully staffed ...

Ballhealth

Maintenance Director

Mobile, AL · On-site

$65 - $90/hr

Summary: The Maintenance Director will plan, organize and direct the overall operations of the ... Coordinate maintenance services with other departments; ensure outside services are properly ...

Guardian Community

Be Seen First

Regional Director

Pensacola, FL · On-site

$80K - $172K/yr

Regional Outreach Director Christian Leadership | Regional Growth | Community Engagement Are you an ... A genuine heart for Christian service and helping veterans and first responders * An interest in ...

Joseph Michaels International

Sales Director

Daphne, AL · On-site

... Director. After the initial training process this individual will then manage a small sales staff ... If you know of anyone that has experience in B2B sales (products or services) into any type of ...

American Cruise Lines

Excursions Director

Mobile, AL · On-site

$74 - $111/hr

These values shape our culture, our service, and our people, guiding us as we work together to ... Meet with Cruise Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start ...

City Hope Church

Outreach Director

Spanish Fort, AL · On-site

The Outreach Director exists to help CityHope Church take the hope of Jesus beyond the walls of the ... Providing stories for weekend services and social media * Keeping staff informed about community ...

City Hope Church

Outreach Director

Spanish Fort, AL · On-site

The Outreach Director exists to help CityHope Church take the hope of Jesus beyond the walls of the ... Providing stories for weekend services and social media * Keeping staff informed about community ...

Pensacola State College

Director, Nursing

Pensacola, FL · On-site

$75K - $85K/yr

... service, and scholarship, and develop organizational strategies for the growth and change in the ... The Director will manage the day-to-day operations of the department, supervise all programs ...

Securitas Services

Security Director

Pensacola, FL · On-site

The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts ...

Pensacola State College

Director, Nursing

Pensacola, FL · On-site

$75K - $85K/yr

... service, and scholarship, and develop organizational strategies for the growth and change in the ... The Director will manage the day-to-day operations of the department, supervise all programs ...

Ymca Of South Alabama

SNOOK PROGRAM DIRECTOR

Foley, AL · On-site

$55 - $75/hr

In addition to Youth Services and Child Watch, the Program Director may be assigned responsibility for other programs, services, special events, or initiatives as deemed necessary by YMCA of South ...

New

Sodexo

Sales Director

Mobile, AL · On-site +1

$134K - $209K/yr

About the job The Sales Director is a high-impact, client-facing role responsible for driving ... We do this by providing food service, catering, facilities management, and other integrated ...

American Cruise Lines

Excursions Director

Mobile, AL · On-site

Excursions Director American Cruise Lines, the largest USA flagged cruise line in the United States ... These values shape our culture, our service, and our people, guiding us as we work together to ...

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Service Director information

See Foley, AL salary details

$26.1K

$87.9K

$149.3K

How much do service director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service director in Foley, AL is $87,868.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $102,700.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Foley, AL?

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Service Director jobs near you

Store Director

Greer's Market

Pensacola, FL • On-site

Full-time

Re-posted 2 days ago

Job description

Store Director
A Greer's Store Director is committed to delivering more than is expected to customers and team members by providing a positive first impression and by living the Greer's Team Vision "To bring added joy, well-being and value to people's lives!" every day and by striving to exceed Company,Team and Customer expectations in an effort to support Greer's Gold Star Customer Service Program and Greer's Team Mission "Enthusiastically continue to improve our team, customer service, values, community involvement and performance."
A Greer's Store Director leads the day to day activities of an individual Company-owned store, ensuring all departments are fully staffed, trained and operating to Company standards with the Company Vision and Mission in mind. Store Director is responsible for total store operations and achieving sales and profit objectives. Store Director plans, organizes, directs and controls all store schedules, activities and Associates to ensure store financial and other objectives are reached consistent with Company policies and procedures, and federal, state and local laws. Store Director is responsible for providing a workplace of mutual respect and opportunities for growth.
Position Requirements:
  • High School Diploma required. Bachelor's degree in Business Administration or related field, or an equivalent combination of education and/or experience. Five to seven (5-7) years' experience in a retail grocery environment with increasing levels of responsibility. Two (2) years' experience as an assistant manager, Store Director or similar level role.
  • Proven leadership skills.
  • Knowledge in departmental processes and financial management practices in the retail supermarket industry. Must have a strong knowledge base in supermarket retail and core business practices that affect retail supermarket operations.
  • Creates an environment that seeks innovation, fresh new ideas and perspectives that create value and produce financial results.
  • Must possess the ability to accomplish a win/win result in all negotiation processes entered.
  • Must possess the ability to be forward thinking and have global perspective, while delivering financial results with all initiatives.
  • Must possess excellent written and verbal communication skills to develop and maintain effective business relationships internally and externally.

Basic Skills & Physical Requirements:
  • Requires an extensive retail background with prior management experience related to retail operations. Requires a thorough understanding of overall Company practices, policies and procedures.
  • Requires proven ability to manage people. Requires knowledge of every position under the Store Director's supervision. Requires knowledge of employment laws and workplace practice policies. Requires knowledge and compliance with local, state and federal regulations.
  • Must be friendly and courteous and takes initiative in performance of duties. Maintains composure in dealing with customers, co-workers, vendors and other business partners in the store. Must have the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors, agencies and the public.
  • Must be able to identify needs, problems, and opportunities and make short and long term decisions in order to maximize sales and gross margins. Some business and financial knowledge is required. Requires knowledge of basic accounting and computer software. Must have extensive working knowledge of profit and loss statements. Must have the knowledge and ability to implement emergency procedures, including response to equipment and computer software malfunctions. Familiar with emergency plans in the event of natural disaster, serious accident or uncommon event(s).
  • Must sit, stand or walk for long period of time and be able to reach, lift, stack and maneuver object of varying dimensions and weights up to approximately 50 lbs. Ability to operate, push and pull fully loaded hand trucks and pallet jacks. Must cover temporarily for various positions throughout the store as required. May utilitze cleaning supplies and chemicals from time to time.
  • Mental alertness is necessary to ensure safe and accurate completion of work activities.
  • Occasional overnight travel may be required. Will be required from time to time to work nights, weekends, and holidays. Scheduled hours will vary. Good attendance is required.

Responsibilities, Accountabilities and Essential Duties:
  • Primary duty is management of overall store operations. In that regard, implements Company and Division merchandising, operating and sales initiatives. Communicates Company goals, objectives, policies, practices, and procedures to management team, including department managers, and Associates and ensures compliance with them. Meets at least weekly with department heads to review ads, sales plans and store promotions. In the Store Director's absence, ensures that an Assistant Manager conducts meeting.
  • Coordinates safety practices in store to ensure that the Company's Safety Policies and health initiatives are implemented and communicated to all Associates. Emphasizes safety and health code compliance in all work practices.
  • Responsible and accountable for maintaining good store conditions, product quality and rotation, labeling standards and code date compliance in all departments. Conducts daily inspections of store conditions and coaches Associates while doing so.
  • Ensures compliance with Division scheduling initiatives. Responsible for compliance with and ensuring compliance with established policies, wages and payroll guidelines. Time Clock Policy, benefit plans, grooming and dress code standards and child labor and other employment laws.
  • Directs and participates in training and hiring of store Associates. Clearly and accurately provides guidance and instruction to Department Managers, Supervisors and Associates. Monitors Associate job performance and recommends personnel decisions to District Manager.
  • Considers the recommendations of the Assistant Store Manager, Department Managers, District Manager and other Company officials in hiring, firing and disciplinary decisions. Conducts formal Associate evaluations per Company guidelines. Identifies training needs of key Associates for future development and ensures completion of such training. Maintains ABC and Depth Charts per Company guidelines. Builds and maintains positive Associate morale.
  • Overseas and ensures compliance with proper cash handling procedures, proper accounting of sales and safe procedure. Controls shrink. Maintains and controls inventory levels in the backroom areas and on the sales floor per Company standards. Safeguards Company assets. Assists in developing operating budgets and controls all in store operating, maintenance, expense and supply costs.
  • Follows proper administrative procedures and completes or oversees completion of all required reports. Responsible for accurate inventory of all merchandise, supplies and equipment. Recommends to District Manager the expenditure for improvement or repair of store equipment and building. Properly conducts or oversees inventories and independent audits. Implements emergency procedures in the event of equipment and computer software malfunctions.
  • Creates and maintains positive community relations. Develops, promotes and maintains positive communication channels with manufacturer representatives, store, division and corporate personnel, where applicable. Monitors market conditions, trends and competitors' activities.
  • Reviews and approves all department schedules in advance of posting to ensure appropriate staffing and adequate coverage in line with store payroll budget.
  • Appropriately resolves Associate complaints, including complaints of discrimination, harassment, working off the clock and violations of the law, with guidance and support from the Human Resource Department.
  • Safely operates and handles all equipment and hazardous material.
  • Provides suggestions, feedback and effective recommendations to District Manager or Director of Operations on operational, personnel or other issues.
  • Maintains and safeguards confidentiality concerning Associates, store sales and Company information. Maintains accurate and complete records consistent with the law and records retention policies and in keeping with Company policies.
  • Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures. Treats Associates consistently, fairly and with Courtesy, Dignity and Respect.
  • Coordinates store activities to ensure successful operations and compliance as measured by various checks and audits (Safety/Food Safety, Human Resources, Merchandising, Loss Prevention, Department of Labor, OSHA, etc.).
  • Oversee that the corporate Merchandising and Inventory programs are followed by the departments and partner with corporate business partners as needed to ensure that operations and merchandising standards are fully communicated and followed.
  • Implements and maintains work schedules, labor control and store payroll expense control programs for the location.
  • Models high standards of customer service to achieve a customer oriented store.
  • Interacts with the local neighborhood or community to positively position the Company's presence.
  • Responsible for department management including staffing, training, performance management and career development of team members, and developing and monitoring department goals.
  • Develop and monitor department budget as required.
  • Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes.

A Greer's Store Director strives daily to exceed team and customers' expectations in an effort to support Greer's Gold Star Customer Service Recognition Program and Greer's Team Mission - "Enthusiastically continue to improve our team, customer service, values, community involvement and performance."

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