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Service Director Jobs in Boca Raton, FL (NOW HIRING)

Meet regularly with Team Leaders, Service Manager/Director to report on shop production and review pending administrative matters * Accomplish the production standards that have been established by ...

Service Manager

Fort Lauderdale, FL · On-site

$65 - $95/hr

... Service Director and Portfolio Operations Director as well as with tenants, owners, and agencies via telephone and email regarding any issues that arise relating to HQS inspections, as neededAs ...

New

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Service Director information

See Boca Raton, FL salary details

$28.9K

$97.4K

$165.6K

How much do service director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service director in Boca Raton, FL is $97,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $113,900.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Boca Raton, FL?

The most popular types of Service jobs in Boca Raton, FL are:

What job categories do people searching Service Director jobs in Boca Raton, FL look for?

The top searched job categories for Service Director jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Service Director jobs?

Cities near Boca Raton, FL with the most Service Director job openings:

Infographic showing various Service Director job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $97,433 per year, or $46.8 per hour.

Full-time

Re-posted 10 days ago


Job description

OVERVIEW:

Identify and provide for each resident's social, emotional and psychological needs, and the continuing development of the resident's full potential during their stay at the facility and to assist in the planning for their discharge. Oversee the Social Work Department of Long Term and Acute Care patients.

RESPONSIBILITIES:

·         Develop a social history, social assessment and care plan which identifies pertinent problems and needs, realistic goals to be accomplished and the specific action to be taken in resolution of the problems and/or needs upon admission of each new resident.

·         Actively participate in interdisciplinary Care Plan meetings.

·         Document progress notes which relate to each resident's care plan when necessary and within policy timeframes.

·         Assist the resident and resident's family in discharge and placement planning.

·         Organize family groups to promote communication, education and support between family members, facility staff and administration, and provide counseling as needed.

·         Assist in the education of the community regarding aging, rights of residents, facility services and other related topics.

·         Actively participate in the pre-admission screening of all potential residents and provide information to residents and families during admission.

·         Orient the resident to the long-term care environment and facilitate adjustment upon placement.

·         Evaluate and discipline Social Services Department personnel.

·         Make job assignments and set priorities. Orient new staff and participate in recruitment and selection.

·         Keep associates informed of changes that affect them.

·         Ensure universal precautions and infection control, isolation, fire, safety and sanitation practices and procedures are followed and promptly address any hazardous conditions.

·         Maintain records, manage budget and supplies.

·         Meet Company policies and state and federal regulations regarding Social Services.

·         Comply with all Company safety policies, regulations and requirements regarding fire and life safety.

·         Comply with all Company safety policies regulations and requirements involving employee safety and patient safety. This includes but is not limited to: a zero tolerance for harassment and violence; following infection control procedures; following safe patient handling as required with your specific job position.

·         May be required to assist in the evacuation of patients during emergency situations.

·         Understand, comply with and promote all rules and regulations regarding residents' rights.

·         Promote positive relationships with residents, visitors, and regulators, to include presenting a professional appearance.

QUALIFICATIONS:

EDUCATION / EXPERIENCE:

·         Master's degree in social work or related field preferred.

·         Basic understanding of computer technology, including email use.

·         Must be able to relate positively and favorably to residents and families and to work cooperatively with other associates and personnel of other community agencies.

·         Must have knowledge of State and Federal guidelines.

·         Must have demonstrated skills in communication, documentation, assessment and social work methods techniques.

SUPERVISORY RESPONSIBILITIES:

·         This position supervises the social work staff

WORK ENVIRONMENT:

·         This job operates in a health care setting. This role requires regular walking to various locations around the care center

·         Incumbent may be exposed to virus, disease and infection from patients and specimens in working environment

·         Use hands repetitively to operate standard office equipment; reach with hands and arms; and lift up to 20 pounds

·         Incumbent may be required to work extended periods of time at a video display terminal

·         Incumbent may experience traumatic situations, including psychiatric, and deceased patients

·         Works beyond normal working hours and on weekends and holidays when necessary

 

 

PHYSICAL REQUIREMENTS:

·         The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

·         While performing the duties of this job, the employee is often required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear

·         The employee must occasionally lift or move office products and supplies, up to 20 pounds