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Service Director Jobs in Boca Raton, FL (NOW HIRING)

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Mercedes-Benz Shop Foreman

Coconut Creek, FL · On-site

Meet regularly with Team Leaders, Service Manager/Director to report on shop production and review pending administrative matters * Accomplish the production standards that have been established by ...

iQuor

Director Client Services

Fort Lauderdale, FL · On-site

Prior experience managing client service teams * Ability to organize, manage and prioritize work of the client service team * Excellent communicator * Proficiency in Microsoft Office solutions.

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Service Director information

See Boca Raton, FL salary details

$28.9K

$97.4K

$165.6K

How much do service director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service director in Boca Raton, FL is $97,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $113,900.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Boca Raton, FL? The most popular types of Service jobs in Boca Raton, FL are:
What job categories do people searching Service Director jobs in Boca Raton, FL look for? The top searched job categories for Service Director jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Service Director jobs? Cities near Boca Raton, FL with the most Service Director job openings:
Service Director jobs near you

Regional Director of Student Services

UHS

Fort Lauderdale, FL

Full-time

Posted 20 days ago

Universal Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 253 frontline employees who took The Breakroom Quiz

493rd of 887 rated healthcare providers

Job description

The Regional Director of Student Services is responsible for providing training and on-going support for campuses related to the area of Student Services. The core mission of Keiser University is to provide targeted educational services that meet community needs. The Regional Director of Student Services is also responsible to ensure that the Student Services staff at the campuses are trained and supported as these staff persons aids students in reaching their career goals by preparing students for their transition into the professional world.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Review campus placement statistics/ analyze placement progress by program
  • Review and process diploma/degree orders
  • Review online career center for maintenance
  • Review SS Directors' Monthly Reports
  • Review Daily SS Flash Reports
  • Review & submit campus calendars to Webmaster of events that will be published to students
  • Participate in weekly CRSA Conference Calls and SS Directors Conference Calls
  • Plan travel to campuses, conduct campus visit reports, communicate findings with Campus leader, etc.
  • Submit Regional Director of Student Services Report monthly
  • Send 90-days Placement Progress Update emails to the various Student Services Directors,
  • Review campuses' Missing Graduation Exit Applications emails
  • Participate and help lead training in Regional and Annual Student Services Meetings and Conferences
  • Monitor Cross Functional Team and Advisory Board Minutes and rosters, testimonials, grad/employer surveys
  • Review & submit campuses' newsletters to Webmaster
  • Update Departmental Master Plan and participate in CRSA Annual Retreats
  • Review campuses FETPIP / CIE Reporting
  • Review, analyze and communicate information regarding Programmatic Accreditations
  • Review campuses' graduation checklists, programs, orders, etc., and participate as needed in local campus ceremonies
  • Participate in annual statewide graduation ceremony and help in its preparation
  • Participate and help coordinate annual charitable events and work to obtain community investment log information.
  • Participate and assist in planning alumni events
  • Help campuses prepare for Grievance Hearings
  • Update SS portal sites and the online career center
  • Conduct interviews and help in training new hires
  • Special Projects as needed working with all members of the Community Relations and Student Advancement Dept.

EDUCATION, EXPERIENCE, and TRAINING:

  • Bachelor's degree (B.A.) from a four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

What Universal Health Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

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