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Service Desk Jobs in Quebec (NOW HIRING)

TEEMA Group

Desktop Technician

Sainte-anne-de-bellevue, QC · On-site

CA$30 - CA$34/hr

The Service Desk Agent takes some independent actions regarding assigned work. * Decisions are typically made within established guidelines. * You will act as liaison with field service (external and ...

East Penn Canada

Service Technician

Laval, QC · On-site

Reporting findings of inspections visits to the Service Desk * Maintain constant communication and strong customer service relationships with customers, customer service representative, and sales ...

East Penn Canada

Service Technician

Laval, QC

... Service Desk Maintain constant communication and strong customer service relationships with customers, customer service representative, and sales representatives by: Developing and building ...

Wajax

Directeur du service

Laval, QC · On-site

L'opportunité Responsable de s'assurer que les demandes de service sont effectuées pour les clients avec un haut niveau de qualité en respectant la date de livraison inscrite au devis; assurer une ...

Primo Brands

Technicien(ne) de service

Gatineau, QC · On-site

CA$23/hr

Répondre aux appels de service en temps opportun et répondre à nos exigences de service avec exactitude et précision; et être proactif dans l'identification des opportunités pour minimiser les ...

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Showing results 21-40

All JobsService Desk JobsService Desk Jobs in Quebec

Service Desk information

See Quebec salary details

$10

$18

$26

How much do service desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk in Quebec is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Quebec? The most popular types of Service Desk jobs in Quebec are:
What are popular job titles related to Service Desk jobs in Quebec? For Service Desk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Quebec look for? The top searched job categories for Service Desk jobs in Quebec are:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,358 per year, or $18.4 per hour.

Desktop Technician

TEEMA Group

Sainte-anne-de-bellevue, QC • On-site

CA$30 - CA$34/hr

Contractor

Re-posted 8 days ago

Job description

Role:

  • Work is generally supervised and performed in accordance with established objectives and guidelines. Technical guidance is provided by the Team Lead or Manager.

  • The Service Desk Agent takes some independent actions regarding assigned work.

  • Decisions are typically made within established guidelines.

  • You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.

  • Provide support to ensure stable, reliable desktop systems to the MDA user community across all offices.

  • Should have functional knowledge of ITIL best practices and stay abreast of new technologies.

  • Must be a good team player with the ability to work well with others and demonstrate a professional demeanor

  • Strong analytical and problem–solving skills with the ability to identify root causes


Responsibilities:

  • Using the corporate Service Management tool, you will provide exceptional first-level technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner

  • Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets

  • Use customer service skills to clearly and effectively communicate with end users in English and/or French languages, using corporate telephony and messaging tools

  • Perform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required

  • Perform basic analysis, troubleshooting, and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required

  • Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration

  • Continually maintains and upgrades technical capabilities and knowledge

  • Creates and maintains Service Desk procedures, user guides, and support documentation

  • Participates in technical testing and projects as directed


Comments/Special Considerations:

  • Successful candidates must obtain and hold security clearance at the Reliability Status level and pass a security assessment for the Controlled Goods Program (CGP).

  • Candidates must also be fluent in both English and French languages and must be flexible on work schedules, as the Service Desk provides extended support hours
    (7:00 am-8:00 pm Eastern) Monday to Friday.