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Service Desk Jobs in Quebec (NOW HIRING)

Rodeo FX

Service Desk Technician

Montreal, QC

The Service Desk Technician provides first-line technical support for all VFX artists and production teams, both in-studio and remotely. They are responsible for installing and configuring ...

Thales

IT Service Desk Manager, Canada

Montreal, QC · Hybrid

The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success. IT Service Desk ...

Jesta I.S.

Position Summary Were looking for a Service Desk Analystwho is passionate about technology, customer experience, and problemsolving. If you thrive in fastpaced environments, enjoy owning issues ...

Jestais

Position Summary We're looking for a Service Desk Analystwho is passionate about technology, customer experience, and problemsolving. If you thrive in fastpaced environments, enjoy owning issues ...

The Home Depot Canada

As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...

The Home Depot Canada

As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...

The Home Depot Canada

As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...

The Home Depot Canada

As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...

The Home Depot Canada

As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...

The Home Depot Canada

As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...

The Home Depot Canada

As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...

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All JobsService Desk JobsService Desk Jobs in Quebec

Service Desk information

See Quebec salary details

$10

$18

$26

How much do service desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for service desk in Quebec is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.88 per hour, depending on experience, location, and employer.

What does a service desk do?

A service desk is a support role responsible for handling IT-related issues, providing technical assistance, and resolving user problems. They often use ticketing systems, communicate with users, and may require knowledge of troubleshooting tools and ITIL practices.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What jobs pay 4000 a week without a degree?

Service desk roles typically do not pay $4,000 a week without a degree; however, high-paying jobs outside this field, such as sales managers, real estate brokers, or skilled trades like electricians and plumbers, can reach or exceed that level with experience. These positions often require specialized skills, certifications, or extensive experience rather than formal degrees.

Is getting a helpdesk job hard?

A helpdesk or service desk job typically requires good communication skills, basic technical knowledge, and problem-solving abilities. While some positions may require certifications like CompTIA A+ or experience with specific tools, entry-level roles are often accessible to those with relevant skills and a willingness to learn.

How can I make 2000 a week working from home?

A Service Desk role typically offers a fixed salary or hourly wage, making it unlikely to reach $2000 weekly solely from standard hours. To increase earnings, professionals can pursue certifications like CompTIA or ITIL, develop strong technical and communication skills, and consider freelance or consulting opportunities in IT support or related fields, which may offer higher pay for specialized services or extended hours.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Quebec? The most popular types of Service Desk jobs in Quebec are:
What are popular job titles related to Service Desk jobs in Quebec? For Service Desk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Quebec look for? The top searched job categories for Service Desk jobs in Quebec are:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Quebec as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,358 per year, or $18.4 per hour.

Associate, Service Desk, EBOX

Bell Canada

Montreal, QC

Other

Posted 8 days ago

Job description

Title: Service Desk Associate

Job Summary:
The bilingual Service Desk Administrator will be responsible for providing technical support and assistance to end users experiencing issues related to computers, software, and network systems. The ideal candidate must demonstrate strong problem-solving abilities, excellent communication skills, attention to detail, and the ability to accurately and thoroughly document issues.

The successful candidate must be fluent in both French and English, both spoken and written, and have a genuine passion for helping others resolve technical problems.

Key Responsibilities
  • Provide technical assistance and support for incoming end-user requests and issues related to computer systems, software, and hardware, in both French and English.
  • Install, configure, and maintain computer systems and peripherals.
  • Manage user accounts and permissions in Active Directory.
  • Administer email systems and remote access tools.
  • Record, track, and document the problem-solving process and actions taken until final resolution in the ticketing system.
  • Escalate service requests to IT support teams or appropriate operational support teams as needed.
  • Assist with Service Desk and IT projects and initiatives as required.
  • Maintain an inventory of IT equipment and supplies.
  • Ensure compliance with company policies and procedures.
  • Follow up with users, provide feedback, and ensure issue resolution.
  • Develop solutions and responses, and document FAQs for end users within the Service Desk environment.
  • Demonstrate strict confidentiality regarding any information accessed while working on user systems.
  • Perform other related duties as required.
Qualifications
  • Bachelor's degree or college diploma in Information Technology, Computer Science, or an equivalent combination of education, training, and experience.
  • Professional IT certifications or product certifications are considered assets (CompTIA A+, Network+, or similar).
  • Minimum of one (1) year of experience in a Service Desk or IT support role, with strong knowledge of computer hardware, including mobile devices and virtual environments.
  • Fluency in French and English (spoken and written).
  • Strong knowledge of Windows and Mac operating systems.
  • Knowledge of O365 administration (Exchange, SharePoint, OneDrive, and Teams), Active Directory (including Azure AD), and Intune.
  • Familiarity with Microsoft Office Suite and common business applications.
  • Basic knowledge of network infrastructure and security principles.
  • Ability to use PowerShell scripting for automation and task management.
  • Knowledge of ITIL practices.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.

Apply