Service Desk Manager Redstone Arsenal/Huntsville, AL At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and ...
Service Desk Manager Redstone Arsenal/Huntsville, AL At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and ...
Service Desk Analyst
Mobile, AL · On-site
$20.25 - $27.75/hr
As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...
Service Desk Analyst
Mobile, AL · On-site
$20.25 - $27.75/hr
As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...
Service Desk Analyst
$20.25 - $27.75/hr
As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...
Service Desk Analyst
$20.25 - $27.75/hr
As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...
Service Desk Analyst
Birmingham, AL · On-site
$20.50 - $28/hr
Description The Service Desk Technical Analyst provides technical support to students, parents, employees, and alumni of Samford University. Job Duties * The primary responsibility is to provide ...
Service Desk Analyst
Birmingham, AL · On-site
$20.50 - $28/hr
Description The Service Desk Technical Analyst provides technical support to students, parents, employees, and alumni of Samford University. Job Duties * The primary responsibility is to provide ...
Junior Enterprise Service Desk Analyst
Huntsville, AL · On-site
$35K - $40K/yr
Overview Junior Enterprise Service Desk Analyst LOCATION: Huntsville, AL (Onsite) JOB STATUS: Full-time CLEARANCE: None required (Active Secret preferred) CERTIFICATION: None required (CompTIA A+ or ...
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Junior Enterprise Service Desk Analyst
Huntsville, AL · On-site
$35K - $40K/yr
Overview Junior Enterprise Service Desk Analyst LOCATION: Huntsville, AL (Onsite) JOB STATUS: Full-time CLEARANCE: None required (Active Secret preferred) CERTIFICATION: None required (CompTIA A+ or ...
Help Desk / Service Desk Analyst III 4P/767
Birmingham, AL · On-site
$19.25 - $26.25/hr
Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a ...
Help Desk / Service Desk Analyst III 4P/767
Birmingham, AL · On-site
$19.25 - $26.25/hr
Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a ...
Junior Enterprise Service Desk Analyst
Huntsville, AL · On-site
$19 - $26/hr
Overview Junior Enterprise Service Desk Analyst LOCATION: Huntsville, AL (Onsite) JOB STATUS: Full-time CLEARANCE: None required (Active Secret preferred) CERTIFICATION: None required (CompTIA A+ or ...
Junior Enterprise Service Desk Analyst
Huntsville, AL · On-site
$19 - $26/hr
Overview Junior Enterprise Service Desk Analyst LOCATION: Huntsville, AL (Onsite) JOB STATUS: Full-time CLEARANCE: None required (Active Secret preferred) CERTIFICATION: None required (CompTIA A+ or ...
Service Desk Lead LOCATION: Huntsville, AL SCOPE: Serves as a Service Desk Lead on a major IT services contract for the U.S. Army RESPONSIBILITIES: * Service Desk Lead, ticket response, resolution ...
Service Desk Lead LOCATION: Huntsville, AL SCOPE: Serves as a Service Desk Lead on a major IT services contract for the U.S. Army RESPONSIBILITIES: * Service Desk Lead, ticket response, resolution ...
Service Desk Lead LOCATION: Huntsville, AL SCOPE: Serves as a Service Desk Lead on a major IT services contract for the U.S. Army RESPONSIBILITIES: · Service Desk Lead, ticket response, resolution ...
Service Desk Lead LOCATION: Huntsville, AL SCOPE: Serves as a Service Desk Lead on a major IT services contract for the U.S. Army RESPONSIBILITIES: · Service Desk Lead, ticket response, resolution ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Quick apply
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Service Desk Analyst
AL · On-site +1
$40K - $55K/yr
Special preference for service desk/desk-side support. * CompTIA Security+ Certification * Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 ...
Service Desk Analyst
AL · On-site +1
$40K - $55K/yr
Special preference for service desk/desk-side support. * CompTIA Security+ Certification * Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...
The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...
The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...
The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...
The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...
The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...
Service Desk Analyst I
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
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Service Desk Analyst I
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
Service Desk Analyst I
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
Service Desk Analyst I
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
Service Desk information
See Alabama salary details
$7.84 - $10.26
6% of jobs
$10.26 - $12.68
9% of jobs
$13.41 is the 25th percentile. Wages below this are outliers.
$12.68 - $15.09
31% of jobs
The median wage is $15.45 / hr.
$15.09 - $17.51
25% of jobs
$19.08 is the 75th percentile. Wages above this are outliers.
$17.51 - $19.93
5% of jobs
$19.93 - $22.34
9% of jobs
$22.34 - $24.76
5% of jobs
$24.76 - $27.18
4% of jobs
$27.18 - $29.59
1% of jobs
$29.59 - $32.01
1% of jobs
$32.01 - $34.43
2% of jobs
$7
$18
$34
How much do service desk jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for service desk in Alabama is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $21.59 per hour, depending on experience, location, and employer.
What is a service desk?
Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.
What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?
To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.
What are some common challenges service desk professionals face and how can they effectively manage them?
Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.
What is the difference between Service Desk vs Help Desk?
| Aspect | Service Desk | Help Desk |
|---|---|---|
| Primary Focus | Broader IT support, incident management, and service requests | Initial troubleshooting and issue resolution |
| Scope | Includes service management, change management, and user support | Primarily reactive support for end-user problems |
| Certifications | ITIL, CompTIA A+ often preferred | ITIL, CompTIA A+ often preferred |
| Work Environment | IT departments, service centers, enterprise environments | Help desks, customer support centers, IT support teams |
While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.
What are the most commonly searched types of Service Desk jobs in Alabama?
The most popular types of Service Desk jobs in Alabama are:
What are popular job titles related to Service Desk jobs in Alabama?
For Service Desk jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Alabama look for?
The top searched job categories for Service Desk jobs in Alabama are:
What cities in Alabama are hiring for Service Desk jobs?
Cities in Alabama with the most Service Desk job openings:
Other
Re-posted 10 days ago
Job description
Service Desk Manager Redstone Arsenal/Huntsville, AL At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works. Our Team At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet. Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth. We're looking for people who: * Are curious and excited about technology
* Like solving problems and figuring things out
* Can take initiative but also enjoy working with a team
* Want to keep learning, growing, and challenging themselves If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here. Job Description: We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient and customer focused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as the people leader over our Tier 1 and Tier 2 support teams. The selected candidate will partner closely with our government customer and be responsible for Incident, Request and Knowledge Management. Responsibilities: * Lead and manage the IT Service Desk team, setting clear expectations, coaching performance and supporting career development
* Manage ticket queues, prioritization and escalation paths
* Work with the government to establish KPIs and ensure SLA compliance
* Monitor response and resolution times
* Drive continual improvement initiatives to enhance reliability, efficiency and user satisfaction
* Partner with cross-functional IT teams to ensure timely response and closure of incidents and service requests
* Partner with government leadership to resolve customer issues and ensure alignment across the Service Desk team
* Implement automation for repetitive tasks
Requirements: * Bachelor's degree in a related field
* Employee Relations experience desired * Ten (10) years of prior experience in a similar role
* ServiceNow experience
* Strong communication and organizational skills
* DoD 8570 Level II/III certification desired
* Active Security clearance required IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions. #clearance
* Like solving problems and figuring things out
* Can take initiative but also enjoy working with a team
* Want to keep learning, growing, and challenging themselves If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here. Job Description: We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient and customer focused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as the people leader over our Tier 1 and Tier 2 support teams. The selected candidate will partner closely with our government customer and be responsible for Incident, Request and Knowledge Management. Responsibilities: * Lead and manage the IT Service Desk team, setting clear expectations, coaching performance and supporting career development
* Manage ticket queues, prioritization and escalation paths
* Work with the government to establish KPIs and ensure SLA compliance
* Monitor response and resolution times
* Drive continual improvement initiatives to enhance reliability, efficiency and user satisfaction
* Partner with cross-functional IT teams to ensure timely response and closure of incidents and service requests
* Partner with government leadership to resolve customer issues and ensure alignment across the Service Desk team
* Implement automation for repetitive tasks
Requirements: * Bachelor's degree in a related field
* Employee Relations experience desired * Ten (10) years of prior experience in a similar role
* ServiceNow experience
* Strong communication and organizational skills
* DoD 8570 Level II/III certification desired
* Active Security clearance required IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions. #clearance
About IPT Associates
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