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Service Desk Technician 1 Jobs in Wichita Falls, TX

tntx

SERVICE TECHNICIAN

Wichita Falls, TX

Under the supervision of the Shop Foreman, the Service Technician is responsible for performing ... One to two years related experience and/or training; or equivalent combination of education and ...

TNTX, LLC

SERVICE TECHNICIAN

Wichita Falls, TX · On-site

Under the supervision of the Shop Foreman, the Service Technician is responsible for performing ... One to two years related experience and/or training; or equivalent combination of education and ...

AUTO INC

TWF: SERVICE TECHNICIAN

Wichita Falls, TX · On-site

Supervise work of any apprentice technicians as assigned * Ensure that customers cars are kept ... 1-75lbs * Occasionally climbing stairs/ladders, lying down, reaching above shoulders, able to lift ...

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See Wichita Falls, TX salary details

$10

$23

$35

How much do service desk technician 1 jobs pay per hour?

As of May 27, 2026, the average hourly pay for service desk technician 1 in Wichita Falls, TX is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.20 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Technician 1 vs Service Desk Technician 2?

AspectService Desk Technician 1Service Desk Technician 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
ExperienceEntry-level, 0-1 yearMid-level, 1-3 years
Work EnvironmentHelp desk, call center, on-site supportHelp desk, remote support, on-site support
ResponsibilitiesBasic troubleshooting, ticket loggingAdvanced troubleshooting, escalation handling

The main difference between Service Desk Technician 1 and Service Desk Technician 2 lies in experience, certifications, and responsibilities. Service Desk Technician 2 typically has more experience and handles more complex issues, while Service Desk Technician 1 focuses on basic support tasks.

What are popular job titles related to Service Desk Technician 1 jobs in Wichita Falls, TX? For Service Desk Technician 1 jobs in Wichita Falls, TX, the most frequently searched job titles are:
What job categories do people searching Service Desk Technician 1 jobs in Wichita Falls, TX look for? The top searched job categories for Service Desk Technician 1 jobs in Wichita Falls, TX are:
What cities near Wichita Falls, TX are hiring for Service Desk Technician 1 jobs? Cities near Wichita Falls, TX with the most Service Desk Technician 1 job openings:
Service Desk Technician 1 jobs near you
Infographic showing various Service Desk Technician 1 job openings in Wichita Falls, TX as of May 2026, with employment types broken down into 96% Full Time, 2% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 17% Hybrid, and 2% Remote job distribution, with an average salary of $48,365 per year, or $23.3 per hour.

Endpoint Support Tech I

United Regional Transition Clinic

Wichita Falls, TX

$21 - $28.75/hr

Full-time

Posted 8 days ago

Job description

Summary of Essential Functions

The Endpoint Support Technician I provides comprehensive support for all endpoint devices, including desktops, laptops, mobile devices, and related peripherals, ensuring reliable and secure operation across the organization. This role also includes phone support as part of endpoint responsibilities, which may involve setting up and managing organizational phones and softphones. The position requires handling multiple priorities, coordinating technology moves, and working service desk tickets to maintain operational continuity.

Essential Duties and Responsibilities
    Install, configure, and maintain endpoint devices (PCs, laptops, mobile devices).
    Perform basic application deployment using approved tools, including packaging, installation, updates, and validation of successful rollout.
    Support imaging, patching, and compliance processes.
    Provide phone support as part of endpoint management, including setup and configuration of organizational phones and softphones.
    Work service desk tickets, troubleshooting and resolving technical issues promptly, and escalating to other teams when necessary to ensure timely resolution and SLA compliance.
    Coordinate technology moves, ensuring endpoints are relocated and configured correctly for operational continuity.
    Participate in refresh cycles to maintain up-to-date endpoint hardware.
    Support print services as part of endpoint management.
    Collaborate with other IT teams to resolve complex issues and implement projects.
    Document work performed and maintain accurate asset records.
    Assist in implementing endpoint-related projects under the direction of the manager.

Educational Requirements
    High school diploma or equivalent required.
    Must be able to communicate effectively in English, both verbally and in writing.
    College coursework or certifications in IT preferred (CompTIA A+, CompTIA Network+ Microsoft Endpoint Manager, ITIL).

Physical Requirements
    Ability to lift and move equipment up to 50 lbs.
    Frequent standing, walking, and bending during equipment installation and troubleshooting.
    Ability to work in various environments including office and clinical settings.

Skills and Qualifications
    2+ years of experience in PC or endpoint support.
    Knowledge of Windows, macOS, and mobile platforms.
    Familiarity with phone setup and basic networking.
    Strong troubleshooting and customer service skills.
    Ability to manage multiple tasks and coordinate with other teams.

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