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$12

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How much do help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk technician in Wichita Falls, TX is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.29 per hour, depending on experience, location, and employer.

What Is a Help Desk Technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges Help Desk Technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What are Help Desk Technicians?

Help Desk Technicians are IT professionals who provide technical support and troubleshooting assistance to users experiencing issues with computer hardware, software, networks, or other technology. They typically serve as the first point of contact for customers or employees seeking help with technical problems. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that systems run smoothly. Help Desk Technicians need strong communication skills, technical knowledge, and patience to effectively resolve user concerns.

What is the lowest salary for an IT technician?

The lowest salary for a Help Desk Technician typically starts around $30,000 to $40,000 annually, depending on location, experience, and certifications. Entry-level positions may offer lower wages, especially in regions with a lower cost of living or for those just beginning their IT careers.

What jobs make $3,000 a month without a degree?

Help Desk Technicians can earn around $3,000 or more per month, especially with experience and certifications like CompTIA A+ or Network+. Many tech support roles offer this salary range without requiring a college degree, focusing instead on technical skills, problem-solving, and customer service. Advancement or specialized certifications can increase earning potential further.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

More about Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Wichita Falls, TX? The most popular types of Help Desk Technician jobs in Wichita Falls, TX are:
What are popular job titles related to Help Desk Technician jobs in Wichita Falls, TX? For Help Desk Technician jobs in Wichita Falls, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Technician jobs in Wichita Falls, TX look for? The top searched job categories for Help Desk Technician jobs in Wichita Falls, TX are:
What cities near Wichita Falls, TX are hiring for Help Desk Technician jobs? Cities near Wichita Falls, TX with the most Help Desk Technician job openings:
Help Desk Technician jobs near you
Service Desk Analyst

Service Desk Analyst

United Regional Health Care System

Wichita Falls, TX • On-site

$20.50 - $28/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Analyst

The Service Desk Analyst is responsible for making changes in ServiceNow to meet business needs, including integration with other systems. This role involves designing, analyzing, and implementing ServiceNow solutions to meet business and IT requirements. The analyst works with stakeholders, IT teams, and development teams to ensure solutions are delivered on time and meet quality standards.

Educational Requirements
  • High school diploma or equivalent required.
  • University degree in Healthcare, Computer Science, Management Information Systems, or related subjects preferred, not required. Work experience may be considered as a substitute for degree.
  • Must be able to communicate effectively in English, both verbally and in writing.
Knowledge/Skills/Abilities
  • Experience in tracking and managing software and hardware assets.
  • Proficiency in IT Operations Management (ITOM) and IT Service Management (ITSM) software, with experience using tools like ServiceNow, Snow, or SAM tools.
  • Experience working with software licensing agreements and ensuring compliance.
  • Experience in a customer service role.
  • Familiarity with IT Infrastructure Library (ITIL) principles.
  • Preferred experience with ServiceNow platform capabilities. If not experienced, must obtain ServiceNow certification within a set time frame per manager.
  • Exceptional client relationship skills and effective communication skills.
  • Understanding of IT operations processes and computer skills.
  • Strong understanding of professional and managed service environments.
  • Effective presentation skills.
  • Excellent problem-solving skills and the ability to articulate technical issues and solutions.
  • Ability to work collaboratively with diverse teams and stakeholders.
  • Strong organizational skills, with the ability to manage multiple tasks and priorities.
  • Strong reporting skills to analyze and present data effectively.
Preferred Qualifications
  • Experience in JavaScript, HTML, CSS, AngularJS, Python, SQL, REST/SOAP APIs, or PowerShell.
  • Certifications such as ITIL, CSAM, IAITAM, or other relevant certifications.
  • Experience with end-to-end workflow management tooling, remediation, SLAs, and exceptions.
  • Knowledge and hands-on experience with software programming, SDLC, code repository, and version controls.
  • ITIL Foundations Certification.
  • Experience with Agile PM process.
Physical Requirements
  • May be expected to lift over twenty-five (25) pounds.
  • Ability to distinguish between numbers and symbols.
  • Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers.
  • Corrected vision and hearing to normal or near normal range.
  • May be required to take rotating call to support the applications
Duties and Responsibilities
  • ServiceNow Configuration and Management: Responsible for making changes in ServiceNow to meet business needs, including integration with other systems. Configures platforms to align solutions with business goals and technical capabilities.
  • Requirements Gathering: Works with stakeholders and end users to understand their goals and areas for improvement. Gathers and documents requirements to ensure solutions meet business needs.
  • Process Design and Improvement: Identifies bottlenecks, streamlines workflows, and automates tasks to improve efficiency and effectiveness.
  • Data Analytics: Uses data analytics to assess processes and determine requirements. Analyzes data to identify trends and areas for improvement.
  • Inventory Management: Tracks and manages software and hardware assets to ensure accurate inventory and compliance.
  • Software License Management: Manages software licensing agreements and ensures compliance with licensing terms.
  • Technical Support: Provides technical support to end-users, troubleshooting and resolving issues related to ServiceNow and other IT systems.
  • Documentation: Creates and maintains detailed documentation of configurations, processes, and changes. Ensures documentation is up-to-date and accessible.
  • Training and Support: Provides training and support to end-users on ServiceNow and other IT systems. Ensures users are knowledgeable and comfortable with the systems.
  • Collaboration: Works closely with IT teams, development teams, and stakeholders to ensure solutions are aligned with business goals and technical capabilities.
  • Continuous Improvement: Continuously evaluates and improves processes and solutions to ensure they meet business needs and industry standards.
  • Reporting: Develops and maintains reports to analyze and present data effectively, supporting decision-making and process improvements.

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