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Service Desk Technical Support Analyst Jobs (NOW HIRING)

Aplaro Ltd

Technical Support Analyst

Manhattan, NY · On-site

$90K - $115K/yr

Garda is seeking a Technical Support Analyst based in our New York Office. Position ... Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

... appropriate technical teams. * Validate reported bugs and assist with root cause analysis ... Familiarity with Salesforce Service Cloud or Help Desk environments.

My3Tech

Technical Support Analyst 2

Petersburg, VA · On-site

$30/hr

Organizational Objectives · Delivering reliable audiovisual services thatsupport teaching ... help desk or ticketmanagement system. · Ability to lift and carry equipment weighing upto 50 ...

raincards.xyz

Technical Support Analyst

Manhattan, NY · On-site

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer ... self-service content. * SQL or data querying experience is a plus. * Ability to thrive under ...

Coretek

$15 - $20.75/hr

The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient ...

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Service Desk Technical Support Analyst information

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How much do service desk technical support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for service desk technical support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Technical Support Analyst vs Help Desk Technician?

AspectService Desk Technical Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentCorporate IT support, remote and on-siteHelp desk, call centers, remote support
Employer & IndustryIT departments across various industriesIT service providers, internal support teams
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathEntry-level support, troubleshooting tasks

The Service Desk Technical Support Analyst typically handles more complex issues, provides higher-level troubleshooting, and may assist in incident management. Help Desk Technicians focus on basic support, password resets, and initial troubleshooting. Both roles require similar certifications and work environments, but the analyst role often involves more responsibility and technical expertise.

Is service desk technical support analyst a technical role?

Yes, a Service Desk Technical Support Analyst is a technical role that involves troubleshooting hardware, software, and network issues, often using diagnostic tools and remote support software. The position typically requires knowledge of operating systems, basic networking, and customer service skills, and may involve certifications such as CompTIA A+ or Network+.

What does a Service Desk Technical Support Analyst do?

A Service Desk Technical Support Analyst provides technical assistance to end-users by diagnosing and resolving hardware, software, and network issues. They often use ticketing systems, troubleshoot problems remotely or in person, and may require knowledge of operating systems, common software applications, and ITIL best practices.

What is the average salary for a service desk technical support analyst in the US?

The average salary for a service desk technical support analyst in the US is approximately $50,000 to $60,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What cities are hiring for Service Desk Technical Support Analyst jobs?

Cities with the most Service Desk Technical Support Analyst job openings:

What states have the most Service Desk Technical Support Analyst jobs?

States with the most job openings for Service Desk Technical Support Analyst jobs include:

What are popular job titles related to Service Desk Technical Support Analyst jobs?

For Service Desk Technical Support Analyst jobs, the most frequently searched job titles are:

Technical Support Analyst

Manhattan, NY • On-site

Aplaro Ltd
See more jobs at Aplaro Ltdexternal

$90K - $115K/yr

Other

Medical, Retirement

Posted 11 days ago

Key responsibilities

  • Provide end-user and desktop support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems.

  • Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, and monitoring SLAs.

  • Support security-related activities including vulnerability remediation, incident response, and maintaining security hygiene.

Job description

Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors.

We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed.

Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results.

Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.

Garda is seeking a Technical Support Analyst based in our New York Office.

Position Responsibilities
  • End-User & Desktop Support: Serve as primary IT support for Garda’s New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems. Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory. Maintain professionalism and adaptability in a fast-paced environment.
  • Liaison & MSP Coordination: Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams. Build strong relationships with support and engineering teams to improve responsiveness and service quality.
  • Security Support: Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints. Assist with incident response activities and maintain security hygiene including MFA, certificate management, and access reviews.
  • Infrastructure & Projects: Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives (including Intune). Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes.
Qualifications & Desired Skills
  • 2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
  • Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
  • Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
  • Experience supporting executives or trading floor environments
  • Strong communication skills with ability to prioritize and manage multiple tasks under pressure
  • Ability to lift and install IT equipment
  • Experience with endpoint tools (e.g., Intune or SCCM)
  • Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf)
Benefits & Compensation
  • This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc.
  • Base Salary for this role is expected to be between: $90,000 — $115,000 USD
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