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It Support Service Desk Technical Support Jobs (NOW HIRING)

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Ksb

IT Support Engineer II

Richmond, VA

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... service desk for remote Level 1 support, you'll be the boots-on-the-ground technical expert ...

Harris

IT Support Specialist

Phoenix, AZ · On-site

$23.07 - $34.60/hr

... service level standards. Troubleshooting and Support * Receives, responds to and monitors status of ... Help desk/technical support experience * 2+ years experience in diagnosing and resolving technical ...

Zones, LLC

IT Service Desk Technical Trainer

Boston, MA · On-site

$45/hr

Must be flexible to provide support/coaching occasionally during off hours.What you will do as the IT Service Desk Technical Trainer: The requirements below are representative of the knowledge, skill ...

Revel Staffing

IT Help Desk Specialist

Boston, MA · On-site

$80K - $110K/hr

Active HIPAA compliance credential or training required. 1+ year of IT help desk, service desk, technical support, or related experience preferred. Basic understanding of Windows, email, user ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... Provide first-level technical support for AMC's GITOC, UC, and mission IT systems * Use the AMC G-6 ...

Pavago

Technical Support Specialist

SaaS * IT services * technical customer support Tools & Platforms * Zendesk * Jira Service Desk * ServiceNow * Freshdesk * Datadog * Splunk * New Relic * SaaS & cloud-based platforms What a Typical ...

Collabera LLC

Technical Support Specialist

Addison, TX · On-site

$23 - $24/hr

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment . The role ...

USOP, LLC

IT Support Service Technician I

Alexandria, LA

$19.75 - $27.25/hr

... desk support is a plus. * Internship experience may be considered. Technical Knowledge Basic ... SUCCESS MEASURES The IT Support Service Technician I will be evaluated on: * Customer satisfaction

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Escalate complex ... IT support experience (MSP experience strongly preferred) * Strong knowledge of Windows OS and ...

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How much do it support service desk technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it support service desk technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Infographic showing various It Support Service Desk Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

IT Service Desk

San Jose, CA • On-site

Jade Global
IT Services • 51 - 200 employees
Learn more about Jade Globalexternal

$40/hr

Full-time

Posted 15 days ago

Job description

IT Service Desk1

Note : Location: The resource must be based in Seattle, WA and available for occasional onsite visits (a few times a month) to the client office.

Budget: $40/hour, 1 year.
The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role focuses on supporting Jira, Okta, Slack, and resolving general IT-related issues to ensure smooth day-to-day operations and a positive user experience.

Key Responsibilities

  • Provide L1/L2 technical support for IT incidents and service requests and work as per SOP
  • Troubleshoot and resolve user issues related to Jira, Okta, Slack, and other enterprise tools.
  • Manage user access, authentication, and provisioning/deprovisioning through Okta.
  • Support Jira ticketing system, including user access, permissions, and workflow-related issues.
  • Assist users with Slack workspace access, channels, integrations, and troubleshooting.
  • Handle generic IT helpdesk requests such as password resets, software access, and basic system troubleshooting.
  • Log, track, and update support tickets in the ITSM or Jira Service Management system.
  • Ensure timely incident resolution and adherence to defined SLAs.
  • Escalate complex or unresolved issues to L3 or relevant engineering teams.
  • Maintain documentation, troubleshooting guides, and knowledge base articles.
  • Support continuous improvement of service desk processes and user support experience.

Required Skills

  • Experience in IT Service Desk or Technical Support (L1/L2).
  • Working knowledge of Jira, Okta, and Slack administration/support.
  • Basic understanding of identity and access management (IAM), SSO, and MFA.
  • Familiarity with ITSM processes such as incident, request, and problem management.
  • Basic troubleshooting knowledge of Windows/Mac systems, networking, and enterprise applications.
  • Strong communication, problem-solving, and customer service skills.

Experience & Qualification

  • 2-5 years of experience in IT Service Desk or Technical Support.
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Experience supporting enterprise collaboration and identity platforms is an advantage.

Apply