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It Support Service Desk Technical Support Jobs (NOW HIRING)

OTJ Architects, Inc.

IT Service Desk Lead

Washington, DC · Hybrid

$75K - $85K/yr

... to-day IT support operations and escalation management, ensuring a responsive, high-quality ... This is a doer-Leader role, balancing technical execution, operational ownership, and mentoring of ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone ... Technical Troubleshooting & Resolution: * Provide high-quality technical support for enterprise ...

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.25 - $26.25/hr

Matrix Medical Management is seeking a dedicated and knowledgeable IT Technical Support professional to join their team in Spring, TX. The ideal candidate will provide technical assistance and ...

USCS

IT Service Desk Lead

Camden, NJ · On-site

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to-day operations of the Service Desk team. This position serves as the primary escalation point for ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Represent the User Support Service Desk in Major Incident and security incident response war rooms ...

Parsons

IT Support Tech

Miami, FL · On-site

$22.93 - $40.14/hr

Provides analytical and IT technical support remotely to end users of Parsons personal computers ... Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays). What Required ...

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.75 - $27/hr

Spring, TX We are seeking a dedicated and knowledgeable IT Technical Support professional to join our team in Spring, TX. The ideal candidate will provide technical assistance and support related to ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

Manage and Support information technology, computer network systems in the regional offices ... support, desk technical services, help desk services via service Tickets and act as a hands-on ...

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It Support Service Desk Technical Support information

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How much do it support service desk technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it support service desk technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What cities are hiring for It Support Service Desk Technical Support jobs?

Cities with the most It Support Service Desk Technical Support job openings:

What are popular job titles related to It Support Service Desk Technical Support jobs?

For It Support Service Desk Technical Support jobs, the most frequently searched job titles are:

Infographic showing various It Support Service Desk Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Help Desk, IT Support, Technical Support

Charlottesville, VA • On-site

Pop-Up Talent
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Pop-Up Talentexternal

$25/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Technical Support
Charlottesville, VA 22911

  • Full-Time Contract | Onsite | Possible Contract to Hire


We’re seeking immediate support to help manage the current workload. To expedite the process, we’re moving forward with hiring a contractor as soon as possible.
THE POSITION:

  • A well-established and growing organization is seeking an experienced IT End User Support Specialist to lead the design, support, and continuous improvement of its enterprise endpoint computing environment
  • This is more than a traditional help desk role. You'll serve as the technical lead for endpoint technologies, driving improvements in device management, security, automation, and the overall employee technology experience. You'll also play an important role in enterprise initiatives, including Microsoft 365 modernization, operating system upgrades, and future technology integrations
  • If you're passionate about improving technology, solving complex technical challenges, and creating exceptional end-user experiences, we'd love to hear from you


WHAT YOU'LL DO:
Endpoint Engineering

  • Design, deploy, and maintain standardized endpoint configurations for desktops, laptops, and mobile devices
  • Manage the complete endpoint lifecycle, including provisioning, deployment, upgrades, maintenance, and retirement
  • Improve endpoint performance, reliability, security, and user experience
  • Serve as the technical expert for endpoint engineering and advanced troubleshooting

End User Support

  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and productivity software
  • Resolve complex technical issues while delivering outstanding customer service
  • Analyze recurring issues and implement long-term solutions
  • Ensure service requests and incidents meet established service levels

Enterprise Technology Projects
Participate in enterprise-wide initiatives including:

  • Windows operating system upgrades
  • Device refresh programs
  • Microsoft 365 E5 deployments
  • Email migrations and domain consolidations
  • Endpoint modernization projects
  • Mergers and acquisitions (M&A) technology integrations

Automation & Continuous Improvement

  • Identify opportunities to automate routine IT processes
  • Implement AI-enabled support solutions to improve efficiency
  • Enhance self-service capabilities and reduce manual support efforts
  • Recommend and evaluate new technologies that improve IT operations

Documentation & Collaboration

  • Create and maintain technical documentation and standards
  • Collaborate with infrastructure, cybersecurity, and application teams
  • Work with technology vendors and external partners
  • Serve as an escalation resource for complex technical issues


KNOWLEDGE, SKILLS, & EXPERIENCE REQUIRED:

  • At least 5+ years of experience supporting enterprise Windows environments, endpoint engineering, systems administration, or advanced end-user support
  • Experience managing modern enterprise endpoint environments
  • Microsoft Intune
  • Windows Autopilot
  • Microsoft 365 administration
  • Hybrid Active Directory / Microsoft Entra ID
  • Windows deployment and imaging
  • Endpoint security and compliance
  • Configuration management
  • ITIL-based service management
  • Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi)
  • Automation and AI-enabled support technologies


We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req26-00621