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Service Desk Technical Support Analyst Jobs (NOW HIRING)

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

... technical support to include password resets in a professional and timely manner, while ensuring ... Service Desk Analyst II's and III's and second level support analysts • Ability to serve as a ...

Coforge Limited

Customer Service Lead

Charleston, WV · On-site

Customer service experience within a high-volume Technical Support Center, Service Desk, Help Desk, or Contact Center environment. * Supervisory experience within an enterprise Service Desk ...

Sureify

Technical Support Analyst

OR · On-site +1

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 ... Key Responsibilities Technical Support & Troubleshooting * Provide phone-based technical support ...

Voxtell

Technical Support Analyst

Orlando, FL · On-site

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

TOGA Technology

Be Seen First

Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Your excellent knowledge of troubleshooting and customer service skills will bring you success ... desk environment preferred · Experience in data entry or with an IT Retailer or Supplier (e.g ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... service, veteran status, or any other status or characteristic protected by law. WellSky is proud ...

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Service Desk Technical Support Analyst information

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How much do service desk technical support analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service desk technical support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Technical Support Analyst vs Help Desk Technician?

AspectService Desk Technical Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentCorporate IT support, remote and on-siteHelp desk, call centers, remote support
Employer & IndustryIT departments across various industriesIT service providers, internal support teams
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathEntry-level support, troubleshooting tasks

The Service Desk Technical Support Analyst typically handles more complex issues, provides higher-level troubleshooting, and may assist in incident management. Help Desk Technicians focus on basic support, password resets, and initial troubleshooting. Both roles require similar certifications and work environments, but the analyst role often involves more responsibility and technical expertise.

Is service desk technical support analyst a technical role?

Yes, a Service Desk Technical Support Analyst is a technical role that involves troubleshooting hardware, software, and network issues, often using diagnostic tools and remote support software. The position typically requires knowledge of operating systems, basic networking, and customer service skills, and may involve certifications such as CompTIA A+ or Network+.

What does a Service Desk Technical Support Analyst do?

A Service Desk Technical Support Analyst provides technical assistance to end-users by diagnosing and resolving hardware, software, and network issues. They often use ticketing systems, troubleshoot problems remotely or in person, and may require knowledge of operating systems, common software applications, and ITIL best practices.

What is the average salary for a service desk technical support analyst in the US?

The average salary for a service desk technical support analyst in the US is approximately $50,000 to $60,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What cities are hiring for Service Desk Technical Support Analyst jobs?

Cities with the most Service Desk Technical Support Analyst job openings:

What states have the most Service Desk Technical Support Analyst jobs?

States with the most job openings for Service Desk Technical Support Analyst jobs include:

What are popular job titles related to Service Desk Technical Support Analyst jobs?

For Service Desk Technical Support Analyst jobs, the most frequently searched job titles are:

Technical Support Analyst

Ann Arbor, MI • On-site

Clarivate Analytics
1 - 5K employees
Learn more about Clarivate Analyticsexternal

Other

Posted 7 days ago

Job description

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech. You will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction. We would love to speak with you if you’re tech savvy with great troubleshooting and customer support skills!

About You – experience, education, skills, and accomplishments
  • Bachelor's degree or equivalent work experience in a customer care environment
  • A minimum of 2 years equivalent and progressive work experience
  • It would be great if you also had... Oracle or SQL Server knowledge
  • Proficiency in Microsoft Office
  • Experience with Web Servers configuration, SQL queries and IIS
What will you be doing in this role?
  • Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service systems.
  • Efficiently resolve customer inquiries and requests related to products and services in a professional, accurate, courteous, and timely manner using various communication channels (phone, email, chat)
  • Escalate more technical and unique issues to senior staff and ensures appropriate communication with customers.
  • Gather information from users to accurately diagnose and understand technical issues, documenting detailed support requests.
  • Resolve incidents in accordance with the Service Level Agreements; prioritize and resolve quick issues and escape other issues to the relevant function.
  • Investigate, report and document customer issues and/or enhancement requests and ensures that both internal and external stakeholders are updated as appropriate.
  • Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization.
About the Team

Our Support team includes Engineers and Product Specialists that provide unparalleled service to North America. As a support team, we are the main point of contact for customers once they are live. Our team handles inquiries from simple enhancement requests and product questions to data and technical issues and system bugs.

Hours of Work

Full time – Hybrid in our Ann Arbor, MI office Tue-W- TH The 8-hour shift will be scheduled between 8:00 AM EST to 8:00 PM EST. Please keep in mind that the shift hours may vary as needed to accommodate specific requirements.

#LI-Hybrid #LI-LP

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

For more information, please visit clarivate.com

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