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Service Desk Technical Support Analyst Jobs (NOW HIRING)

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 ... · Customer Service: A background in Help Desk technical support, ideally in an academic or ...

Robert Half

Help Desk/Desktop Support Analyst

Beloit, WI · On-site

$24.74 - $28.64/hr

We are looking for an experienced Help Desk/Desktop Support Analyst to provide on-site technical ... The role calls for a hands-on, detail-oriented individual who can balance customer service with ...

Anduril Industries

Service Desk Analyst

Costa Mesa, CA · On-site

$22 - $30/hr

ABOUT THE ROLE This position will support key day-to-day processes such as: technical support for ... A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC ...

ASM Research

Service Desk Supervisor

Quantico, VA · On-site

Position Overview Responsible for supporting the client/program to ensure technical support ... Contribute to Monthly/Quarterly performance and metrics reports, including trend analysis on ticket ...

ASM Research

Service Desk Supervisor

Quantico, VA · On-site

Position Overview Responsible for supporting the client/program to ensure technical support ... Contribute to Monthly/Quarterly performance and metrics reports, including trend analysis on ticket ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

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Service Desk Technical Support Analyst information

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How much do service desk technical support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service desk technical support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Technical Support Analyst vs Help Desk Technician?

AspectService Desk Technical Support AnalystHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentCorporate IT support, remote and on-siteHelp desk, call centers, remote support
Employer & IndustryIT departments across various industriesIT service providers, internal support teams
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathEntry-level support, troubleshooting tasks

The Service Desk Technical Support Analyst typically handles more complex issues, provides higher-level troubleshooting, and may assist in incident management. Help Desk Technicians focus on basic support, password resets, and initial troubleshooting. Both roles require similar certifications and work environments, but the analyst role often involves more responsibility and technical expertise.

Is service desk technical support analyst a technical role?

Yes, a Service Desk Technical Support Analyst is a technical role that involves troubleshooting hardware, software, and network issues, often using diagnostic tools and remote support software. The position typically requires knowledge of operating systems, basic networking, and customer service skills, and may involve certifications such as CompTIA A+ or Network+.

What does a Service Desk Technical Support Analyst do?

A Service Desk Technical Support Analyst provides technical assistance to end-users by diagnosing and resolving hardware, software, and network issues. They often use ticketing systems, troubleshoot problems remotely or in person, and may require knowledge of operating systems, common software applications, and ITIL best practices.

What is the average salary for a service desk technical support analyst in the US?

The average salary for a service desk technical support analyst in the US is approximately $50,000 to $60,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What cities are hiring for Service Desk Technical Support Analyst jobs?

Cities with the most Service Desk Technical Support Analyst job openings:

What states have the most Service Desk Technical Support Analyst jobs?

States with the most job openings for Service Desk Technical Support Analyst jobs include:

What are popular job titles related to Service Desk Technical Support Analyst jobs?

For Service Desk Technical Support Analyst jobs, the most frequently searched job titles are:

Service Desk Technical Support Specialist II

Irving, TX • On-site

Business Centric Technology
IT Services • 51 - 200 employees
Learn more about Business Centric Technologyexternal

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 hours ago

Job description

We’re looking for a customer-focused Service Desk Technical Support Specialist II to join the Service Desk team, supporting users across the organization with both technical expertise and high-touch service. This is a fast-paced, phone-heavy role (15–30 calls/day, up to 50–60 during peak times) ideal for someone who takes ownership, works with urgency, and thrives helping users of all technical levels.

This is a direct-hire role working on-site, Monday-Thursday, Friday’s remote.

COMP: Up to $60,000 Depending on the candidate’s experience, etc.

WHAT’S IN IT FOR YOU:  

  • Medical, dental, and vision with employer contributions
  • Healthcare FSA & telehealth options
  • Paid vacation, sick leave & holidays
  • Life & AD&D insurance, plus multiple 401(k) plans
  • Ongoing learning and development programs

WHAT YOU’LL DO:

  • Provide Tier 1–2 support via phone, email, and walk-ups
  • Troubleshoot Windows 11, Microsoft 365, Active Directory, hardware, and basic networking
  • Manage tickets end-to-end: triage, resolve, document, and escalate when needed
  • Support remote users, printers, and peripherals (Bomgar/BeyondTrust a plus)
  • Maintain strong SLA adherence, communication, and follow-through
  • Assist with hardware/software provisioning, upgrades, and inventory
  • Partner with vendors and internal teams to resolve issues
  • Contribute to projects, process improvements, and documentation
  • Participate in a scheduled on-call rotation to provide after-hours support as needed

WHAT YOU’LL BRING:

  • 3+ years of Service Desk / IT Support experience
  • Strong customer service mindset (urgency, empathy, ownership)
  • Ability to support non-technical and technical users alike
  • Experience with:
    • Microsoft 365 (Outlook, Teams, Office)
    • Active Directory
    • Basic network troubleshooting
    • Laptops, desktops, and peripherals
  • Comfortable in a high-volume, SLA-driven environment
  • Strong communication, organization, and problem-solving skills
  • AS400 experience (big plus) and ServiceNow experience preferred

APPLY NOW! CP# 8556