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Service Desk Tech Jobs (NOW HIRING)

Zolon Tech

Service Desk Support

Winchester, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... The project delivers enterprise IT support services that enable FBI mission operations, including ...

Zolon Tech

Service Desk Support

Washington, DC · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... The project delivers enterprise IT support services that enable FBI mission operations, including ...

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... The project delivers enterprise IT support services that enable FBI mission operations, including ...

Syntricate Technologies

Service Desk

Houston, TX · On-site

IT IS_Service Desk * 8-10 Years experience Regards, Pallavi Verma Sr. Technical Recruiter | Syntricate Technologies Inc. Direct : 781-552-4333 | Email : pallavi@syntricatetechnologies.com | Web: www ...

Syntricate Technologies

Service Desk

Columbus, OH · On-site

Syntricate Technologies is looking for a Service Desk professional to provide outstanding customer service. The role involves providing technical assistance and support related to computer systems ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements. General Responsibilities: Provides proactive, high level of customer ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements. General Responsibilities: Provides proactive, high level of customer ...

Markel Corporation

Supervisor Service Desk

Richmond, VA · On-site

The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves as the primary point of contact for our users and customers who require assistance with IT-related ...

Syntricate Technologies

Service Desk

Columbus, OH · On-site

IT IS_Service Desk, CEM - Customer Service * 6-8 Years of experience Regards, Pallavi Verma Sr. Technical Recruiter | Syntricate Technologies Inc. Direct : 781-552-4333 | Email : pallavi ...

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How much do service desk tech jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service desk tech in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

Is a service desk technician a good career?

A service desk technician is a viable career option for those interested in IT support, troubleshooting hardware and software issues, and assisting users. It often requires strong communication skills, technical knowledge, and certifications like CompTIA A+; the role can lead to advancement into network administration or cybersecurity positions.

What does a service desk technician do?

A service desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What cities are hiring for Service Desk Tech jobs?

Cities with the most Service Desk Tech job openings:

What states have the most Service Desk Tech jobs?

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Service Desk Tech jobs near you
Infographic showing various Service Desk Tech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

NCDIT - Service Support Analyst- Senior

Raleigh, NC • On-site

Expert Technology Services
IT Services • 11 - 50 employees
Learn more about Expert Technology Servicesexternal

Contractor

Re-posted 19 days ago

Job description

Due to increased demand on the service desk, contractor is needed to need to maintain and improve SLA’s; supporting phone, chat and portal incidents & requests, and to support the NCID Identity Proofing Deployment.

*****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
***The equipment can be mailed.
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician II’s provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.
Required Experience:
- Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
- Enhanced computer literacy is required.
- Understanding of call center environment and Service Desk role.
- Experience with ServiceNow is preferred.
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
- Ability to organize and follow more complex and/or detailed technical procedures.
- Capable of analyzing and resolving routine problems based on existing documentation, training, and resources.
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Demonstrated sense of ownership, reliability, and urgency.
- Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly.
- Proficient in translating technical issues into understandable terms for non-technical users.
Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.

  Required/Desired Skills   SkillRequired /DesiredAmountof ExperienceAdvanced troubleshooting in MS Windows, MS Office suite, network connectivity, mainframe, voice, network printing, email, smartphones & web-based appsRequired2YearsUnderstanding of contact center environment and Service Desk roleRequired2YearsExperience with NCID administrationRequired2YearsCapable of resolving routine problems based on existing documentation, training, and resources.Required2Years