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Service Desk Tech Jobs in Virginia (NOW HIRING)

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... The project delivers enterprise IT support services that enable FBI mission operations, including ...

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... The project delivers enterprise IT support services that enable FBI mission operations, including ...

The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves as the primary point of contact for our users and customers who require assistance with IT-related ...

Service Desk Lead

Newington, VA ยท On-site

$130K - $150K/yr

Zachary Piper Solutions is seeking a Service Desk Lead to support a long-term government technology program focused on secure and reliable IT service desk operations. The Service Desk Lead role is ...

Ability to adapt to new technologies, tools, and evolving service delivery models. * Strong ... Desk metrics (SLA, FCR, MTTR, CSAT) and how they are applied to operate and supervise a service ...

Ability to adapt to new technologies, tools, and evolving service delivery models. * Strong ... Desk metrics (SLA, FCR, MTTR, CSAT) and how they are applied to operate and supervise a service ...

Ability to adapt to new technologies, tools, and evolving service delivery models. * Strong ... Desk metrics (SLA, FCR, MTTR, CSAT) and how they are applied to operate and supervise a service ...

Ability to adapt to new technologies, tools, and evolving service delivery models. * Strong ... Desk metrics (SLA, FCR, MTTR, CSAT) and how they are applied to operate and supervise a service ...

Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular Full-Time Overview DecisionPoint seeks a Senior Service Desk Lead to oversee enterprise help desk ...

Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk services as well as enhanced ESS support for management and oversight functions. * Act as a catalyst for ...

CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment Type: Fulltime Clearance Requirement: CBP ...

We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results ... We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate ...

Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk services as well as enhanced ESS support for management and oversight functions. * Act as a catalyst for ...

CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment Type: Full-time Clearance Requirement:

CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment Type: Full-time Clearance Requirement:

The service desk operates from an offsite contractor facility. Primary Responsibilities * Provide ... Plan, organize, and manage teams of employees performing a variety of technical and IT support ...

Bachelor's degree in computer science, information systems, information technology, or business ... Tier II Service Desk Equivalent certification. * Active Secret clearance. Tools & Platforms ...

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Service Desk Tech information

Is a service desk technician a good career?

A service desk technician is a viable career option for those interested in IT support, troubleshooting hardware and software issues, and assisting users. It often requires strong communication skills, technical knowledge, and certifications like CompTIA A+; the role can lead to advancement into network administration or cybersecurity positions.

What does a service desk technician do?

A service desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What cities in Virginia are hiring for Service Desk Tech jobs?

Cities in Virginia with the most Service Desk Tech job openings:

Infographic showing various Service Desk Tech job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Desk Support

Winchester, VA โ€ข On-site

Zolon Tech
201 - 500 employees

Other

Re-posted 5 days ago


Job description

Service Desk Support

Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSSโ€2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walkโ€up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission-critical environment with strict service-level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.

Responsibilities:

  • Provides remote and telephonic Tier 1/2 support for the Client headquarters ticket pool (~56Kโ€“60K tickets/year).
  • Resolves user account, application, hardware, and software incidents via the FBI ITSM platform.
  • Must maintain a 4.5/5.0 customer satisfaction rating.

Key Qualifications:

  • 1-2 years IT help desk/service desk experience
  • Windows 10/11, O365, remote desktop tools proficiency
  • ITSM platform experience (Jira SM, ServiceNow, or equivalent preferred)
  • Account management, user provisioning, access/permissions troubleshooting
  • Strong customer service skills are essential

Shift/Hours: Core hours 9:00 amโ€“3:00 pm local; standard 8-hr workday; set schedules cover all shifts; limited weekend support for imaging/VIP/SIOC as needed.

Location: Winchester, VA (On-Site)

Clearance: TS with SCI Eligibility Polygraph