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Service Desk Tech Jobs (NOW HIRING)

Ellis Medicine

Service Desk Technician II

Schenectady, NY · On-site

$20.21 - $29.31/hr

... Desk service by providing users with a single point of contact to report Incidents, work orders or ... Will assist in Training Service Tech I. In addition, the Service Technician II will develop a ...

Halo Group

IT Service Desk (Phone Support)

Irving, TX · On-site

Under the guidance and direction of the IT Service Desk Manager, this position will be responsible for providing BOTH level 1 phone support and level 2 desktop support solving technical problems that ...

Syntricate Technologies

Service Desk

Houston, TX · On-site

Syntricate Technologies is seeking a Service Desk professional to join their team. The role involves providing support as a Service Desk Agent with a focus on OSS AV and ITSC SME responsibilities.

Endurion

Service Desk Technician

Fort Liberty, NC · On-site

Secret Endurion is seeking a Service Desk Tech who will interface directly with supported end-users to provide hardware, software, network, and applications problem resolution. The ideal candidate ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN · On-site

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Syntricate Technologies

Service Desk

Columbus, OH · On-site

Syntricate Technologies is seeking a Service Desk professional to provide outstanding customer service and technical assistance. The role involves troubleshooting computer systems, hardware, and ...

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How much do service desk tech jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service desk tech in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

Is a service desk technician a good career?

A service desk technician is a viable career option for those interested in IT support, troubleshooting hardware and software issues, and assisting users. It often requires strong communication skills, technical knowledge, and certifications like CompTIA A+; the role can lead to advancement into network administration or cybersecurity positions.

What does a service desk technician do?

A service desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What cities are hiring for Service Desk Tech jobs?

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Service Desk Tech jobs near you
Infographic showing various Service Desk Tech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk Tech II - Onsite Wichita office

Wichita, KS • On-site

NORC at the University of Chicago
Scientific Research and Development Services • 1 - 5K employees
Learn more about NORC at the University of Chicagoexternal

$26.68 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

NORC at the University of Chicago rating

6.9

Company rating: 6.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

67th of 75 rated research

Job description


JOB DESCRIPTION:

NORC at the University of Chicago is seeking a Service Desk Tech II to provide desk side technical support which includes answering user PC and software questions and providing resolution to issues, maintaining a log through data entry and prioritizing questions into a call tracking system.


Location: This is an onsite role based in our Wichita, KS office.


DEPARTMENT: Secure Computing and Operations

The primary goal of Service Desk is to provide a central point of contact for customers who need technical assistance. The Service Desk’s mission is to reduce downtime across the enterprise by facilitating in the coordination of support for the restoration of normal operational service with minimal business impact on the customer within agreed service levels and business priorities.​​


RESPONSIBILITIES:

  • Respond to telephone calls, email, and requests for technical support.

  • Provide feedback to supervisor on unusual matters and suggest changes to existing products or services to better aide the end user.

  • Rely on standard procedures to resolve questions and escalate more complex issues to more experienced tech support specialists.

  • Document, track, and monitor the problem to ensure timely resolution.

  • Handle most basic requests with significant oversight from supervisor.


REQUIRED SKILLS:

  • High School Diploma or equivalent

  • Familiarity with Intel-based computers running Windows

  • Ability to follow established trouble-shooting procedures

  • Good customer interaction and communication skills

  • Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. 


 


The pay range for this position is $26.68/hr - $34.00/hr. 




This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:    






  • Generously subsidized health insurance, effective on the first day of employment   










  • Dental and vision insurance  




  • A defined contribution retirement program, along with a separate voluntary 403(b) retirement program  




  • Group life insurance, long-term and short-term disability insurance  




  • Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, tuition assistance, and an Employee Assistance Program (EAP).    







NORC’s Approach to Equity and Transparency  




Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).



WHAT WE DO: 

NORC is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.


WHO WE ARE:

For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.


EEO STATEMENT: 

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.


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