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Service Desk Operations Manager Jobs in Rialto, CA

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

In addition to leading Tier II operations, this role will have a strong focus on incident and problem management . The Manager will use service desk data, ticket trends, and recurring incidents to ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ... Managing printers, ensuring functionality, and restocking paper and toner as needed. * Monitoring ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper ... Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement ...

Nexaminds

Service Desk L1

Orange, CA

$22 - $30/hr

This role provides frontline technical support to clinical, administrative, and operational teams ... Accurately document, prioritize, and manage incidents and service requests while meeting SLA ...

Apex Systems

IT Services Manager

Anaheim, CA · On-site

$99K - $122K/yr

Lead and manage IT Service Desk operations, including ticketing systems, order management, inventory tracking, and end-user support. * Oversee end-user computing, collaboration tools, remote access ...

EoS Fitness

Operations Manager

Moreno Valley, CA

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

EoS Fitness

Operations Manager

Jurupa Valley, CA

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

Highgate Hotels

Operations Manager

Ontario, CA · On-site

Provide strong lobby presence to assist front desk agents and guest * Provide all aspects of shift ... Approach all encounters with guests and employees in an attentive, friendly, courteous and service ...

Residence Inn Ontario

Operations Manager

Ontario, CA · On-site

$70K - $70K/yr

Provide strong lobby presence to assist front desk agents and guest * Provide all aspects of shift ... Approach all encounters with guests and employees in an attentive, friendly, courteous and service ...

Residence Inn Ontario

Operations Manager

Ontario, CA · On-site

Provide strong lobby presence to assist front desk agents and guest * Provide all aspects of shift ... Approach all encounters with guests and employees in an attentive, friendly, courteous and service ...

Peregrine Team

Front Desk Associate

Orange, CA · On-site

$18 - $24/hr

... service and ensure smooth front desk operations. Key Responsibilities * Guest Services: Greet guests, check them in and out, and respond to inquiries. * Reservations: Manage bookings and room ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Rialto, CA

Service Desk Operations Manager information

See Rialto, CA salary details

$36.6K

$94.8K

$157.4K

How much do service desk operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service desk operations manager in Rialto, CA is $94,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $112,800.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What job categories do people searching Service Desk Operations Manager jobs in Rialto, CA look for?

The top searched job categories for Service Desk Operations Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Service Desk Operations Manager jobs?

Cities near Rialto, CA with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,781 per year, or $45.6 per hour.

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Re-posted 19 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services organization. This role combines hands on technical leadership, team management, and ITIL based incident and problem management to ensure timely issue resolution, strong service continuity, and an exceptional customer experience.
The Tier II Service Desk Manager will be responsible for the day to day leadership and performance of the Tier II team, ensuring escalated technical issues are resolved effectively and service expectations are consistently met. This individual will serve as a technical subject matter expert and escalation resource for the team, bringing strong hands on experience across Active Directory, server environments, desktops, and related infrastructure technologies.
In addition to leading Tier II operations, this role will have a strong focus on incident and problem management. The Manager will use service desk data, ticket trends, and recurring incidents to identify broader problems within customer environments and drive those issues toward permanent resolution. This includes coordinating root cause analysis, identifying opportunities for proactive remediation, and ensuring recurring issues are addressed rather than repeatedly resolved at the incident level.
The Tier II Service Desk Manager will work closely with Senior Service Managers, Customer Success Managers, and other technical teams to manage escalations, address service impacts, and maintain clear ownership and communication throughout the resolution process. This individual will also play an important role in continually improving support processes, service quality, and overall operational performance.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Tier II and Incident and Problem Management-focused team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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