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Service Desk Operations Manager Jobs in Ohio (NOW HIRING)

Trew LLC

Service Desk Technician Tier I

West Chester, OH · On-site

Position Description The Service Desk Technician is a key member of Trew's IT team, serving as a ... Logging, tracking, and updating tickets in the incident management system, with clear documentation ...

ComResource

Service Desk Technician

Columbus, OH

ComResource is looking for a Service Desk Technician. Responsibilities: * Handle first-level ... Monitor remote monitoring and management system alerts and notifications and respond accordingly ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to follow defined processes while managing multiple tasks in a fast-paced environment

CNCSINFOTECH LLC

Service Desk 3

Columbus, OH · On-site

Our teams are highly trained in best practices of web and application developments and are managed ... Service Desk 3 (SD3) Location: Columbus, OH Duration: 4 Months Mode of Interview : Interviews will ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to follow defined processes while managing multiple tasks in a fast-paced environment

Maven LLC

IT Service Desk Analysts

Columbus, OH

Strong customer service, organization, and communication skills Strong process management skills ... Service Desk preferred and/or Deskside experience Experience in supporting multi-site and/or ...

Flexjet

Service Desk Analyst

Cleveland, OH · On-site

$20 - $27.25/hr

Overview Flexjet is currently seeking a dedicated and committed Service Desk Analyst who will be ... Strong time management and prioritization skills * Ability to work autonomously. * Working ...

Flexjet

Service Desk Analyst

Cleveland, OH · On-site

$20 - $27.25/hr

Overview Flexjet is currently seeking a dedicated and committed Service Desk Analyst who will be ... Strong time management and prioritization skills * Ability to work autonomously. * Working ...

Walt Churchill

Customer Service Desk Associate

Perrysburg, OH · On-site

$13.75 - $18.75/hr

The Customer Service Desk Associate reports to the Front End Manager and provides excellent customer service by interacting with every customer in a welcoming, courteous, friendly manner. The ...

Flexjet

Service Desk Analyst

Cleveland, OH

$20 - $27.25/hr

Overview Flexjet is currently seeking a dedicated and committed Service Desk Analyst who will be ... Strong time management and prioritization skills * Ability to work autonomously. * Working ...

Millcraft

IT Operations Manager

Independence, OH · On-site

Own day-to-day IT operations end-to-end: service desk performance, infrastructure health, identity ... Manage team dynamics directly - address conflicts early and keep standards high Infrastructure ...

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Showing results 41-60

All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Ohio

Service Desk Operations Manager information

See Ohio salary details

$34.7K

$89.9K

$149.3K

How much do service desk operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for service desk operations manager in Ohio is $89,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $107,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Ohio?

For Service Desk Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Ohio look for?

The top searched job categories for Service Desk Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Desk Operations Manager jobs?

Cities in Ohio with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you

Hampton Inn Blue Ash-Operations Manager

RAINMAKER TEAM LLC

Cincinnati, OH

$45K - $48K/yr

Full-time

Re-posted 19 days ago

Job description

Operations Manager - Hampton Inn (Blue Ash)

Hospitality Leader Wanted - Growing Team!

We are seeking a hands-on, service-driven Operations Manager to join our team at the Hampton Inn. This role is ideal for someone with strong hotel experience-Hilton brand experience is highly preferred-who can lead daily operations, support team development, and ensure an exceptional guest experience.

Position Overview

The Operations Manager plays a key role in the day-to-day success of the hotel. You will oversee core operational departments, including Housekeeping and Maintenance, while supporting the General Manager in driving performance, guest satisfaction, and team engagement.

This role requires flexibility, leadership, and the ability to step in wherever needed to keep the hotel running smoothly.

What You'll Do
  • Support daily hotel operations and act as Manager on Duty as needed
  • Supervise Housekeeping and Maintenance teams to ensure brand standards are met
  • Deliver and maintain high levels of guest satisfaction
  • Assist with hiring, training, and coaching team members
  • Help manage labor, expenses, and overall hotel profitability
  • Review and support financial reporting with the General Manager
  • Conduct regular room inspections and ensure cleanliness and maintenance standards
  • Maintain compliance with Hilton and company policies and procedures
  • Lead by example-creating a positive, team-focused environment
  • Assist with front desk operations, including oversell management and guest issues
  • Be visible during peak hours, engaging with guests and supporting the team
What We're Looking For
  • Previous hotel supervisory experience required (Hilton experience strongly preferred)
  • Strong understanding of hotel operations, including housekeeping and maintenance
  • Comfortable working in a fast-paced, high-pressure environment
  • Ability to think quickly and solve problems effectively
  • Strong communication and leadership skills
  • Basic financial knowledge (P&L, labor, cost control)
  • Proficient in Microsoft Office / Windows systems
  • Professional, dependable, and team-oriented
Additional Requirements
  • Must maintain a professional appearance in line with brand standards
  • Willingness to work a flexible schedule, including weekends and holidays
  • Certifications may be required (Food Safety, Alcohol Awareness, CPR/First Aid)
Why Join Us?
  • Opportunity to grow with a strong and expanding hospitality company
  • Hands-on leadership role with real impact
  • Supportive team environment focused on success

If you're ready to bring your hospitality experience to a team that values leadership, accountability, and guest service-we'd love to connect.

Employment Type: FULL_TIME

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