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Service Desk Operations Manager Jobs in Ohio (NOW HIRING)

Paul Mitchell

Service Desk Coordinator

Twinsburg, OH

$15.25 - $19.75/hr

Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...

Paul Mitchell

Service Desk Coordinator

Columbus, OH

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...

JConnect Infotech

Service Desk Support

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... management, and collaboration with technical teams, while emphasizing strong communication and ...

Global IT Family

Service Desk

Columbus, OH · On-site

Service Desk Location: Columbus OH Duration: 12+ months Hybrid This position will function as a ... access management. 3. Uses creativity and innovation to automate and streamline processes and ...

YMCA of Greater Dayton

Office Manager

Springboro, OH

$14 - $16.80/hr

Office Manager Coffman YMCA Springboro, Ohio Full-Time/Non-Exempt $14.00-$16.80/hour Position ... Service Desk Operations through: · Organizing the Member Service Desk processes and systems. · ...

YMCA of Greater Dayton

Office Manager

Springboro, OH

$14 - $16.80/hr

Office Manager Coffman YMCA Springboro, Ohio Full-Time/Non-Exempt $14.00-$16.80/hour Position ... Service Desk Operations through: · Organizing the Member Service Desk processes and systems. · ...

YMCA of Greater Dayton

Office Manager

Springboro, OH · On-site

$14 - $16.80/hr

Description Office Manager Coffman YMCA Springboro, Ohio Full-Time/Non-Exempt $14.00-$16.80/hour ... Desk Operations through: • Organizing the Member Service Desk processes and systems. • ...

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All JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Ohio

Service Desk Operations Manager information

See Ohio salary details

$34.7K

$89.9K

$149.3K

How much do service desk operations manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for service desk operations manager in Ohio is $89,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $107,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What does a service desk manager do?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.

Is a service desk role stressful?

A Service Desk Operations Manager role can be stressful due to the need to handle high volumes of support requests, resolve technical issues quickly, and manage team performance. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during critical incidents or system outages.

What does a service operations manager do?

A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.

What qualifications do you need to be a service desk analyst?

A service desk analyst typically needs a high school diploma or equivalent, along with technical knowledge of computer systems, software, and hardware. Relevant certifications such as CompTIA A+ or ITIL can enhance qualifications, and strong communication and problem-solving skills are essential for the role.
What are popular job titles related to Service Desk Operations Manager jobs in Ohio? For Service Desk Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Ohio look for? The top searched job categories for Service Desk Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Service Desk Operations Manager jobs? Cities in Ohio with the most Service Desk Operations Manager job openings:
Service Desk Operations Manager jobs near you
Service Desk Supervisor: Sal, FT Days

Service Desk Supervisor: Sal, FT Days

Firelands Regional Medical Center

Sandusky, OH • On-site

Full-time

Retirement

Posted 13 days ago

Firelands Health rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

444th of 877 rated healthcare providers

Job description

Position Highlights:
  • Employee-centric: Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts.
  • Stability: Serving Erie and surrounding counties since 1876.
  • Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
  • Work/life: You will find support to help you manage your personal life while building a career.
What You Will Do:
  • Responsible for the supervision of Service Desk members. Provides guidance and assists with service delivery, incident and problem management. Evaluates and recommends training programs to orient new employees and to enhance the skills of existing employees.  Serves as the top most point of escalation for incidents and problems from all Service Desk team members. Provides clear leadership by example while mentoring all Service Desk team members. The position requires superior communication and people skills.  The person in this role plans, directs, and evaluates functions associated with Service Desk and Desktop support while acting as an additional resource to contribute to team productivity.  Provides advanced instruction and advice to staff members from external departments, including Management and Administrative team members. Provides Level-4 Service Desk support to Service Desk staff and system users. Generates and maintains appropriate documentation.  Responsible for the hiring and onboarding process for Service Desk members.  Subject to call by stand-by staff.
  • The ability to build relationships and empower people is essential.
  • Reviews Service Desk associated metrics and recommends improvements that increase customer satisfaction.
  • Motivates the Service Desk team to implement "best practices" in all Service Desk initiatives.
  • Coordinates the efforts of the Service Desk staff; evaluates staffing requirements and ensures adequate support is available to maintain continuous operations; ensures proper use of support tools; responds to, evaluates, and resolves problem situations; interviews and recommends applicants for hire.
  • Evaluates employee performance; counsels and disciplines employees; develops programs and plans for continuing education and training of Service Desk staff to enhance their knowledge and skills.
  • Uses resources efficiently; tracks and reports progress on active projects.
  • Seeks and utilizes feedback from users to ensure customer satisfaction.
  • Provides technical assistance, training, and ongoing support to Service Desk staff and users of FRMC systems; serves as a liaison between users and technical personnel; manages user expectations and cultivates feedback for system enhancements.
  • Puts organizational goals ahead of personal goals; manages fluctuations in work and schedule requirements effectively; demonstrates initiative and cooperation.
          What You Will Need:
  • Preferred Associate’s Degree in related field, or 4 years equivalent career experience. CompTIA A+ (Plus) and one additional CompTIA+ certification (Network, Security, Project, etc.) or other comparable/equivalent Manager approved certifications are required or must be obtained within 180 days of the date of hire. Certifications must remain valid.
  • Required to attend leadership or other training as requested by Director.
  • Demonstrates knowledge of IT Service Management frameworks and processes (Such as ITIL). Experience working with Incident, Problem and Change Management procedures.
  • Demonstrates initiative and the ability to work in a stressful environment.
  • Demonstrates advanced ability to troubleshoot using the Scientific method.
  • Demonstrates expertise knowledge of health systems and the environment.  Extensive knowledge to install, support, and train others in proper use and care of various computer-related equipment, such as (but not limited to) best practices, PCs/workstations, printers, scanners, bar code readers, etc.
  • Demonstrates ability to grasp new concepts quickly and stay current with technology.
  • Demonstrates analytical abilities, creativity, and attentiveness to detail.
  • Demonstrates initiative and the ability to work in a stressful environment.  Ability to occasionally be available to flex hours at times other than employee’s normally scheduled shift.
  • Demonstrates compliance with Medical Center and departmental policies and procedures, and a working knowledge of Medical Center emergency codes.
  • Demonstrates willingness to work overtime and/or a non-standard work schedule.

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