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Service Desk Operations Manager Jobs in Ohio (NOW HIRING)

Paul Mitchell

Service Desk Coordinator

Twinsburg, OH · On-site

$15.25 - $19.75/hr

Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our ... Previous cash management and balancing cash drawers * Inventory control and product management ...

JConnect Infotech

Service Desk Support

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... management, and collaboration with technical teams, while emphasizing strong communication and ...

Fairfield Inn & Suites

Operations Manager

Oxford, OH · On-site

$45K - $50K/yr

We are hiring a Operations Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills ...

Fairfield Inn & Suites

Operations Manager

Oxford, OH

$45K - $50K/yr

We are hiring a Operations Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills ...

TEKsystems

Service Desk Analyst

Westlake, OH · Remote

$18 - $23/hr

Service Desk AnalystSchedule Training (4-6 weeks): * Monday through Friday, 8:00 AM - 4:30 PM EST ... Experience in network operations, network monitoring, or connectivity support. * Experience ...

YMCA of Greater Dayton

Office Manager

Springboro, OH

$14 - $16.80/hr

Office Manager Coffman YMCA Springboro, Ohio Full-Time/Non-Exempt $14.00-$16.80/hour Position ... Service Desk Operations through: · Organizing the Member Service Desk processes and systems. · ...

YMCA of Greater Dayton

Office Manager

Springboro, OH · On-site

$14 - $16.80/hr

Office Manager Coffman YMCA Springboro, Ohio Full-Time/Non-Exempt $14.00-$16.80/hour Position ... Service Desk Operations through: · Organizing the Member Service Desk processes and systems. · ...

YMCA of Greater Dayton

Office Manager

Springboro, OH · On-site

Office Manager Coffman YMCA Springboro, Ohio Full-Time/Non-Exempt $14.00-$16.80/hour Position ... Service Desk Operations through: · Organizing the Member Service Desk processes and systems. · ...

YMCA of Greater Dayton

Office Manager

Springboro, OH · On-site

$14 - $16.80/hr

Description Office Manager Coffman YMCA Springboro, Ohio Full-Time/Non-Exempt $14.00-$16.80/hour ... Desk Operations through: • Organizing the Member Service Desk processes and systems. • ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

InverseTech is a managed services provider that keeps technology running for growing businesses ... Lead day-to-day help desk operations across all client accounts, keeping tickets triaged ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

InverseTech is a managed services provider that keeps technology running for growing businesses ... Lead day-to-day help desk operations across all client accounts, keeping tickets triaged ...

JConnect Infotech

Service Desk Support (Assistive)

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring ... management, and collaboration with technical teams, while emphasizing strong communication and ...

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Showing results 21-40

All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Ohio

Service Desk Operations Manager information

See Ohio salary details

$34.7K

$89.9K

$149.3K

How much do service desk operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for service desk operations manager in Ohio is $89,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $107,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Ohio?

For Service Desk Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Ohio look for?

The top searched job categories for Service Desk Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Desk Operations Manager jobs?

Cities in Ohio with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you

Service Desk Coordinator

Paul Mitchell

Twinsburg, OH • On-site

$15.25 - $19.75/hr

Part-time

Re-posted 11 days ago

Job description

Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as Charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, a variety of special events and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required:

  • Experience in guest service
  • Excellent organization, coaching, and communication skills
  • Skills in supervision, teamwork, documentation, and return on investment
  • Solid work history with verifiable references
  • Passion for the beauty industry
  • Honesty and professionalism
  • Previous cash management and balancing cash drawers
  • Inventory control and product management experience
  • Experience in handling phone systems

Paul Mitchell The School Cleveland is an equal opportunity employer.

Apply