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Service Desk Manager Jobs in Alaska (NOW HIRING)

Goldbelt, Inc.

System Administrator III

Anchorage, AK · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role provides support in Juneau and Anchorage for help desk support service functions at the ... Familiarity with operating systems, software installation, patch management, and system backups.

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

... Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and ... Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. * Perform system ...

Crestview Management, LLC

Front Desk Agent

Anchorage, AK · On-site

$14.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A great Hotel Front Desk Agent has a talent for customer service and previous work experience in ... Manage online and phone reservations. * Inform customers about payment methods and verify their ...

TDL Staffing, Inc.

Front Desk Agent

Anchorage, AK

$16/hr

Front Desk Agent Location: Anchorage, AK Pay: $16.00/hour Schedule: Full-Time | Evening Shift | 3 ... customer service while managing multiple priorities throughout the evening shift. Key ...

New

Crestview Management, LLC

Front Desk Agent

Anchorage, AK

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Marriott Anchorage Downtown The Front Desk Agent will be responsible for providing exceptional customer service to guests, checking them in and out of the hotel, answering phone calls and emails, and ...

HYATT Hotels

Front Desk Agent

Anchorage, AK · On-site

$18 - $20/hr

Front Desk Agent Join the team at Alaska's premier boutique hotel as a Front Desk Agent! At The ... Communicate daily with the Front Office Manager to review guest services, priorities, and any ...

Goldbelt, Inc.

System Administrator III

Juneau, AK · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role provides support in Juneau and Anchorage for help desk support service functions at the ... Familiarity with operating systems, software installation, patch management, and system backups.

The Wildbirch Hotel

Front Desk Agent

Anchorage, AK · On-site

$14.50 - $18.50/hr

Front Desk Agent At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our ... Communicate daily with the Front Office Manager to review guest services, priorities, and any ...

MSP Hire, Inc.

MSP Technical Lead

Juneau, AK · On-site

$100K - $125K/yr

  • Medical

  • Vision

  • Retirement

... Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution * Take ownership of complex, high-priority escalations from L1 and L2 technicians ...

Easy Mile Fitness

Front Desk Full-Time Associate

Wasilla, AK · On-site

$13.75 - $17.75/hr

Front Desk Full-Time Associate Position Type Full Time Overview At Planet Fitness, our mission has ... and other services. * Team Collaboration: Work alongside fellow team members and management to ...

Easy Mile Fitness

Front Desk Part-Time Associate

Wasilla, AK · On-site

$13.75 - $17.75/hr

Front Desk Part-Time Associate Position Type Part Time Wasilla - Wasilla, AK 99654 Overview At ... and other services. * Team Collaboration: Work alongside fellow team members and management to ...

Columbia Sussex

Front Desk Agent *Hilton Anchorage*

Anchorage, AK · On-site

$14.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management to ensure seamless operations, especially during the renovation phase. Qualifications & Skills: * Previous hotel front desk or customer service experience preferred. * Ability to work in a ...

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Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Alaska

Service Desk Manager information

See Alaska salary details

$39.3K

$101.8K

$169.1K

How much do service desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service desk manager in Alaska is $101,791.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $121,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the most commonly searched types of Service Desk jobs in Alaska?

The most popular types of Service Desk jobs in Alaska are:

What are popular job titles related to Service Desk Manager jobs in Alaska?

For Service Desk Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Alaska look for?

The top searched job categories for Service Desk Manager jobs in Alaska are:

What cities in Alaska are hiring for Service Desk Manager jobs?

Cities in Alaska with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $101,791 per year, or $48.9 per hour.

System Administrator III

Goldbelt, Inc.

Anchorage, AK • On-site

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Peregrine is a pioneer within the cybersecurity industrial control systems and the Internet of Things, supporting many federal and commercial customers. Peregrine's experienced staff knows the cybersecurity and operational technology environment and provides these capabilities for our customers daily.
Summary:
This role provides support in Juneau and Anchorage for help desk support service functions at the Alaska Region. This work will include tasks related to Network, Operating Systems, Desktop Applications, Web Based Applications, Storage Area Networks, Information Technology Security and Service Desk support capabilities.
This position requires one half-day per week and must work onsite at the Alaska Regional Office in Anchorage.
Responsibilities
Essential Job Functions:
  • Respond to task requests coordinated by the Alaska Region.
  • Service calls may be initiated by phone calls, help desk tickets, or initiated with an email from the technical contact.
  • Tickets will indicate the nature of the help desk or systems administration task.
  • Respond to the ticket or request the Contractor shall promptly coordinate with Alaska Region IT division and customer to provide the service needed.

Qualifications
Necessary Skills and Knowledge:
  • Familiar with standard concepts, practices, and procedures within a particular field.
  • A certain degree of creativity and latitude is required.
  • Familiarity with operating systems, software installation, patch management, and system backups.

Minimum Qualifications:
  • 3-5 years of experience in system administration, IT support, or related technical role

Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or a related field

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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