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Service Desk Lead Jobs (NOW HIRING)

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

SCIGON

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$95 - $135/hr

The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service Desk operations and the organization's IT Service Management framework. This role owns ServiceNow (or ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

PIPESTONE

IT Service Desk Lead

Brandon, SD · On-site

$65 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$65 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

PIPESTONE

IT Service Desk Lead

Brandon, SD

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Vertin

Service Desk Lead

Edina, MN

$70K - $80K/yr

Position Overview We are seeking a Service Desk Team Lead to oversee our Technical Service Consultants within our Managed Services practice. This individual will be responsible for leading daily ...

Accenture Federal Services

Service Desk Lead

Lorton, VA · On-site

The Service Desk Lead is a front-line operations leader who ensures fast, high-quality end-user support across Tier 1 and Tier 1.5 in a secure, mission-focused ITSM environment. Team is split between ...

ASM Research

Service Desk Lead

Lorton, VA · On-site

The Help Desk Lead oversees the daily operations of the internal IT Help Desk, ensuring timely ... Monitor and support Tier 0 (self-service/chatbot) deflection effectiveness for internal users.

Vertin

Service Desk Lead

Wahpeton, ND · On-site

$70K - $80K/yr

Position Overview We are seeking a Service Desk Team Lead to oversee our Technical Service Consultants within our Managed Services practice. This individual will be responsible for leading daily ...

Vertin

Service Desk Lead

Wahpeton, ND

$70K - $80K/yr

Position Overview We are seeking a Service Desk Team Lead to oversee our Technical Service Consultants within our Managed Services practice. This individual will be responsible for leading daily ...

Vertin

Service Desk Lead

Edina, MN · On-site

$70K - $80K/yr

Position Overview We are seeking a Service Desk Team Lead to oversee our Technical Service Consultants within our Managed Services practice. This individual will be responsible for leading daily ...

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Service Desk Lead information

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$49

How much do service desk lead jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk lead in the United States is $30.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $43.03 per hour, depending on experience, location, and employer.

What does a Service Desk Lead do?

A Service Desk Lead oversees the daily operations of the IT service desk, ensuring that support tickets are handled efficiently and customer service standards are met. They manage a team of service desk analysts or technicians, provide guidance, and often act as the escalation point for complex technical issues. Additionally, they are responsible for monitoring performance metrics, implementing best practices, and coordinating with other IT teams to resolve recurring problems. Their goal is to ensure that end-users receive timely and effective technical support.

How does a Service Desk Lead typically handle escalated technical issues and coordinate with other IT teams?

As a Service Desk Lead, you'll often be the point of contact for escalated technical issues that frontline support staff are unable to resolve. This role requires strong troubleshooting skills and the ability to quickly assess the situation before coordinating with specialized IT teams, such as network, server, or application support. Effective communication and prioritization are crucial, as you'll need to provide updates to stakeholders, ensure timely resolution, and document the escalation process. Collaboration is key, as you'll work closely with both your service desk team and other IT departments to maintain high service standards.

What are the key skills and qualifications needed to thrive as a Service Desk Lead, and why are they important?

To thrive as a Service Desk Lead, you need strong IT troubleshooting skills, knowledge of service management frameworks (like ITIL), and experience in team leadership, usually backed by a relevant degree or certifications. Familiarity with ticketing systems such as ServiceNow or Jira, along with ITIL certification, is commonly required. Exceptional communication, problem-solving abilities, and a customer-focused mindset set top performers apart in this role. These skills and qualities are crucial to ensure efficient issue resolution, high team morale, and consistent delivery of excellent IT support services.

What is the difference between Service Desk Lead vs Service Desk Technician?

AspectService Desk LeadService Desk Technician
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, ITIL Foundation
Work EnvironmentSupervisory role, team coordinationSupport-focused, technical troubleshooting
ResponsibilitiesLead team, escalate issues, improve processesResolve technical issues, assist users

The Service Desk Lead typically oversees the team, manages escalations, and improves support processes, requiring leadership skills and certifications. The Service Desk Technician focuses on resolving technical issues directly for users, with a strong technical background. Both roles are essential in IT support, but the Lead has a broader supervisory scope.

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Service Desk Lead jobs near you
Infographic showing various Service Desk Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,945 per year, or $30.7 per hour.

Service Desk Lead with Security Clearance

Caelum Research Corporation

Huntsville, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

POSITION: Service Desk Lead LOCATION: Huntsville, AL SCOPE: Serves as a Service Desk Lead on a major IT services contract for the U.S. Army RESPONSIBILITIES: * Service Desk Lead, ticket response, resolution, and escalation for apps/SP. Respond to inquiries from computer users and assist in resolving IT problems. * Diagnose computer hardware and software issues. * Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems. * Diagnose the nature of the problem and walk the customer through the problem-solving steps. * Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting. * Be proficient in the software and hardware used by the government and able to provide guidance and resolve issues. * Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting. * Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, mobile devices, and other specialized computer equipment. QUALIFICATIONS: * Required Certifications * Security+ce Certification (Must obtain with 6 months of starting) * Education, Background, and Years of Experience * High School Diploma / GED. 2+ years' experience SECURITY CLEARANCE: Active DoD Secret Clearance BENEFITS: We designed our employee benefits program around the goal of improving the quality of life for each employee. We offer some of the most competitive benefits in the industry to include Medical, Dental, Vision, and Life Insurances; Short- and Long-Term Disability; Paid Leave, Holidays, Bereavement, Military, and Jury Duty; 401(k) Retirement Plan, Flexible Spending Account, Dependent Care, Health Savings Account, Tuition/Training Assistance, and Referral Bonuses.

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