The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
Service Desk Lead
Springfield, IL · On-site
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
Service Desk Lead
Springfield, IL · On-site
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
Service Desk Lead
Honolulu, HI · On-site
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
Service Desk Lead
Honolulu, HI · On-site
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
Ardent is seeking a Service Desk Lead to join our team. This is an on-site position located in New York. Position Description: Ardent is seeking a Service Desk Lead to oversee day-to-day service desk ...
Ardent is seeking a Service Desk Lead to join our team. This is an on-site position located in New York. Position Description: Ardent is seeking a Service Desk Lead to oversee day-to-day service desk ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures ...
Service Desk Lead information
See salary details
$11.06 - $14.53
6% of jobs
$14.53 - $18.01
14% of jobs
$19.57 is the 25th percentile. Wages below this are outliers.
$18.01 - $21.48
11% of jobs
$21.48 - $24.96
12% of jobs
The median wage is $27.39 / hr.
$24.96 - $28.43
11% of jobs
$28.43 - $31.91
10% of jobs
$31.91 - $35.38
5% of jobs
$35.38 - $38.85
4% of jobs
$40.59 is the 75th percentile. Wages above this are outliers.
$38.85 - $42.33
5% of jobs
$42.33 - $45.80
13% of jobs
$45.80 - $49.28
10% of jobs
$11
$30
$49
How much do service desk lead jobs pay per hour?
As of Jun 17, 2026, the average hourly pay for service desk lead in the United States is $30.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $43.03 per hour, depending on experience, location, and employer.
Is a service desk role stressful?
A service desk lead role can be stressful due to the need to handle multiple support requests, troubleshoot technical issues, and meet service level agreements. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-demand periods or critical incidents.
What are the key skills and qualifications needed to thrive as a Service Desk Lead, and why are they important?
To thrive as a Service Desk Lead, you need strong IT troubleshooting skills, knowledge of service management frameworks (like ITIL), and experience in team leadership, usually backed by a relevant degree or certifications. Familiarity with ticketing systems such as ServiceNow or Jira, along with ITIL certification, is commonly required. Exceptional communication, problem-solving abilities, and a customer-focused mindset set top performers apart in this role. These skills and qualities are crucial to ensure efficient issue resolution, high team morale, and consistent delivery of excellent IT support services.
What does a Service Desk Lead do?
A Service Desk Lead oversees the daily operations of the IT service desk, ensuring that support tickets are handled efficiently and customer service standards are met. They manage a team of service desk analysts or technicians, provide guidance, and often act as the escalation point for complex technical issues. Additionally, they are responsible for monitoring performance metrics, implementing best practices, and coordinating with other IT teams to resolve recurring problems. Their goal is to ensure that end-users receive timely and effective technical support.
What jobs pay $10,000 a month without a degree?
A Service Desk Lead typically earns less than $10,000 a month without a degree, as this role usually requires technical skills and experience. High-paying jobs that can reach or exceed $10,000 monthly without a degree include sales positions, real estate brokers, commercial pilots, and certain skilled trades like electricians or plumbers, especially with experience and certifications. These roles often rely on skills, certifications, or performance rather than formal education alone.
What jobs pay $2000 a day?
Jobs that can pay $2000 a day typically include specialized roles such as senior management, high-level consultants, or certain IT and engineering positions with extensive experience and certifications. These roles often require advanced skills, significant responsibility, and sometimes involve project-based or contract work in industries like finance, technology, or consulting.
What is the difference between Service Desk Lead vs Service Desk Technician?
| Aspect | Service Desk Lead | Service Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI, CompTIA A+ | CompTIA A+, HDI, ITIL Foundation |
| Work Environment | Supervisory role, team coordination | Support-focused, technical troubleshooting |
| Responsibilities | Lead team, escalate issues, improve processes | Resolve technical issues, assist users |
The Service Desk Lead typically oversees the team, manages escalations, and improves support processes, requiring leadership skills and certifications. The Service Desk Technician focuses on resolving technical issues directly for users, with a strong technical background. Both roles are essential in IT support, but the Lead has a broader supervisory scope.
What jobs pay $400 an hour?
Jobs that pay $400 an hour are typically highly specialized roles such as senior legal consultants, specialized medical professionals like anesthesiologists, or experienced executive coaches. These positions often require advanced certifications, extensive experience, and work in high-demand industries or private consulting environments.
How does a Service Desk Lead typically handle escalated technical issues and coordinate with other IT teams?
As a Service Desk Lead, you'll often be the point of contact for escalated technical issues that frontline support staff are unable to resolve. This role requires strong troubleshooting skills and the ability to quickly assess the situation before coordinating with specialized IT teams, such as network, server, or application support. Effective communication and prioritization are crucial, as you'll need to provide updates to stakeholders, ensure timely resolution, and document the escalation process. Collaboration is key, as you'll work closely with both your service desk team and other IT departments to maintain high service standards.
More about Service Desk Lead jobs
What cities are hiring for Service Desk Lead jobs? Cities with the most Service Desk Lead job openings:
What states have the most Service Desk Lead jobs? States with the most job openings for Service Desk Lead jobs include:
What job categories do people searching Service Desk Lead jobs look for? The top searched job categories for Service Desk Lead jobs are:
Other
Posted 23 days ago
Job description
The Service Desk Lead provides supervisory and operational leadership for the company’s service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence.
Key Responsibilities
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Provide operational leadership and supervision of service desk operations
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Manage service desk shift operations and team coordination
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Serve as primary escalation point for service desk issues
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Monitor and ensure adherence to SLAs and quality standards
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Provide technical guidance and troubleshooting support
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Conduct service desk quality assurance reviews
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Train and mentor service desk personnel
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Generate shift reports and performance metrics
Required Qualifications
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Bachelor's degree in IT, Business Administration, or related field
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6+ years of experience in service desk operations
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Minimum 2 years of supervisory or lead experience
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Strong understanding of ITIL principles and processes
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Proficiency with service desk and ITSM platforms
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Excellent problem-solving and technical troubleshooting skills
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Strong leadership and communication abilities
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Ability to manage multiple priorities in fast-paced environment
Job Specific Skills
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Service Desk Operations Leadership
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ITIL & IT Service Management Processes
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Technical Troubleshooting & Escalation Management
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Team Supervision & Mentoring
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Shift Operations & Quality Control
Preferred Skills
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ITIL Foundation certification
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ServiceNow platform expertise
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Federal IT operations experience
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Multi-site service desk coordination
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Performance metrics and reporting
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$84,900 - 154,500
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.